Top 10 Customer Service Resume Skills

By ResumeKraft

When you’re looking for a customer service job, it’s important to highlight the skills that will make you the best candidate for the role.

Our page on Customer Service Skills explains that the key to good customer service is simple: You have to focus on the customer.

1. Patience

Being able to communicate both verbally and in writing means that you can effectively articulate messages, information.

2. Communication

resolution is important for customer retention and positive word-of-mouth. You need to offer alternative remedies to suit the situation.

3. problem-solving

A customer relationship management tool (CRM tool) keeps track of all your leads (new, warm, hot, and cold) as well as current customers.

4. Organizational

Multitasking and the Impact on Customer Service Productivity Multitasking has been the watchword for over a decade.

5. Multi-tasking

Time management and punctuality are essential traits for any employee or person. For instance, where you provide a service directly to customers.

6. Time management

Customer empathy is the ability to empathise with your current and potential customers.

7. Empathy

Though there are many types of difficult customers, the following are some strategies you can use to maintain excellent customer service.

8. Conflict resolution

Building a successful customer support team starts with a fundamental skill – listening to your customers to uncover and understand.

9. Active listening

The issue is larger than dealing with rapidly changing consumer demand. It is about dealing with increasing pace of change.

10. Flexibility

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