In order to resolve conflicts effectively, there are certain skills that are essential.
Effective and clear communication is a fundamental concept of an individual’s personal and professional life.
Active listening helps you better understand another person's point of view and respond with empathy.
Negotiating is a rational process for resolving differences and for finding common ground.
Mediation and facilitated discussion are empowering processes that enable participants to feel heard and considered.
I care enough about what you’re experiencing to try and really understand it the best I can.
The ability to effectively cope with such people while maintaining a healthy work environment is known as the skill of dealing with difficult people.
Whenever you are angry, people want you to be calm. When a conflict is defused, they say that it is because all the people involved remain calm.
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