Business Development Manager CV sample

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Ryan Brandon

Business Development Manager

Summary

Veteran solutions-driven business development manager with over 15 years of front-line Sales, Service Sales & Service Delivery experience. Driven to achieve successful outcomes for each client.

Skills

  • Business Development
  • Account Management
  • Customer Engagement
  • Service Delivery

Work Experience

Business Development Manager (Service Sales)

Toshiba Electrics

Oct 2019

  • Responsible for WA, NT, QLD & South Pacific customers.
  • Achieve profit plan on orders, sales, price and growth objectives for the Eaton Power Quality business.
  • Key Account Management across multiple segments and Named Accounts.
  • Determine service requirements and any product replacement / spares requirements, generate quotes, close sales and order equipment to meet the customer’s needs via interface with Services sales Support personnel.
  • Review specifications and prepare quotations for new and existing (renewals) service contracts
  • Manage pipeline and lead conversion.
  • Acting National Service Sales Manager on several occasions until replacements could be sought.

National Service Manager

Jet Power Systems

Feb 2018

  • Primary customer Service contact for all aspects of Fusion Power Systems – Integrated Services Division.
  • Managed a team of Field Service Engineers (Power/Cooling/Networking/Genset) and back office service coordination & administration staff across Australia.
  • Responsible for leading, training, coaching, and mentoring staff ensuring a high level of morale and effectiveness.
  • National Vendor Management across a broad range of third party Services.
  • Market share, profitable growth and capability increase.
  • Account management including onsite monthly customer SLA compliance reviews, and continual improvement of Service Delivery standards & practices for the customer contract.
  • Continuous Service improvements.
  • Recruiting and training new staff.
  • Data quality and compliance management.
  • Participate in the recruitment of service delivery staff, and plan and provide for necessary delivery team training needs.
  • Implementing high level safety standards & OHS.
  • Participate in pre-contract activities for contracts such as bid management, estimating and sizing, costing and budgeting, risk assessment, proposal preparation and contract negotiations as required.

Customer Support Manager

Chroma Electric

Nov 2015

  • Service delivery to customers to deliver contracted service commitments.
  • Ensure that service level agreements are clearly defined, agreed and implemented with the client, and that accurate measurement and recording of service levels is established and maintained.
  • Oversee coordination of all field resources for ‘turn-key’ projects and ensure successful delivery and handover to our customers.
  • Complete progress reporting and forecasting to business stakeholders on a regular and timely basis including financial reporting.
  • Customer satisfaction & responsiveness for all project, reactive & maintenance service escalations.
  • Ensures the client is well apprised of status, achievements and issues and manages client expectations

Service Delivery Team Leader

Chroma Electric

Feb 2014

  • Management of Service Delivery team – Service Coordination, T&M Administration & Contracts Administration
  • Super User & Pacific trainer for various CRMs and internal tools – Intouch, Oracle, ANC db, Pacific Project Portal.
  • KPI tracking & reporting for the Service Delivery team.
  • Management of invoice escalations for over 40 service partners & suppliers.
  • Ensure that correct procedures are followed to manage problems, escalate issues and implement effective quality assurance
  • Contact point for all services related queries for Order Management, Finance, Service Coordination, Service Sales, and Project Management Office.

Education

Bachelor of Communication

San Jose State University

Jul 1999


Languages

  • English
  • French
  • Arabic
  • German

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