General Manager Operations Resume Example

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Justin Frank

General Manager Operations


Energized Executive with 20 +years of selling and managing complex solutions across all FMCG, Financial Services,Automotive and logistics industries .Having worked across organizations like Thomson (RCA), Samsung electronics and Citigroup. I have in depth knowledge about channel management, vendor monitoring, product development, innovation, product advertising, retail banking, product marketing, compliance and control new entity set up in addition to my financial services experience in Automobile and Construction equipment financing. .

Currently heading the India Operations of Xeeva Inc. US based Procurement Technology company  with team strength in excess of 150 employees


  • Recruiting and training
  • Team leadership
  • Attention to detail
  • Procurement- Consulting
  • Issue resolution
  • Product Management and Design
  • Project management
  • Customer Sucess
  • Leadership skills
  • Business Development
  • Channels and Partnerships

Work Experience

General Manager and Regional Director

Xeeva Inc


  • In my role as General Manager I am responsible for Xeeva India Operations including Finance, P&L , Human Resources , Recruiting, Proposals and Sales Process Support along with Facilities. Managing a team of 200+ employees in India operations.

    In my role as Regional Director India, I am responsible for managing customer relations of Global clients at their respective India location, along with that is responsible for new business opportunity across different industry domain within India. In this role I am working with global regional leadership team that is responsible for growth and customer relations in their respective regions

Assistant Vice President

Citigroup- Asset Based Finance Division

Feb 2014

  • Moved in as Zonal Sales Manager for Commercial Vehicle Business for South Region handling states of AP, Tamil Nadu, Karnataka and Kerala. Post Movement to south revamped the retail business in South . Was responsible for generating new and Used vehicle business volumes .
  • Set up opened new locations in states of Karnataka, Tamil Nadu which helped drive the volume in the region.
  • From April 2007 moved as an state head for Commercial Vehicle Business for Gujarat. Got promoted to Assistant Vice President in Jan 2008 In the month of May 2008 become the head for Retail Business for Gujarat/M.P/Vidarbha/ Chattisgarh .

  • During tenure as State Head Citicorp became the No2 Financier in Heavy vehicles. Devised innovative Sales and CPA training process to streamline operations.

  • .Was instrumental in Acquiring one of Biggest Working Capital relationship in West Region in the year 2008 amounting to USD 5MM
  • Started my Stint in July as heading the Channel Sales business for Central India for Citicorp Finance NBFC of Citigroup involved in Commercial Vehicle Funding . In the year 2003 moved to relationship business as the Manager for Direct client relationships

Senior Executive Sales and Marketing

Samsung Electronics

Jul 2002

  • Started my stint in Samsung as the Senior executive sales handling the North Central India business.Was responsible for Channel Sales and managing Distribution sales . Was accredited for higher ever sales in Gwalior Trade fair in the year 2000. Post in 2001 was responsible for Institutional Sales for State of M,P AND C.G.

Management Trainee and Executive Sales

Thomson Consumer Electronics

May 2000

  • Started as a Management Trainee at the Chennai Headquarters of Thomson, Was responsible for setting up the Central India Operations . Promoted in year 1999 as Senior Executive Sales In charge of Audio business


PGDBA – Marketing and International Business

San Jose State University

Sep 1997

  • PGDBA – Marketing and International Business

BE-Electronics and Telecommunications

Northeastern University

May 1994


  • English
  • French
  • Arabic
  • German

Career Expert Tips:

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What is the Role of a General Manager Operations?

At the helm of an organization’s operational success stands the General Manager Operations. This role is a blend of strategic foresight, leadership, and a deep understanding of operational processes. The General Manager Operations is the driving force behind the seamless functioning of various departments, ensuring that the organization runs like a well-oiled machine.

They are responsible for overseeing the day-to-day operations of the company, ensuring efficiency, and meeting business goals. They work closely with department heads, fostering a collaborative environment, and addressing challenges. Their role is crucial in developing operational strategies, implementing process improvements, and ensuring customer satisfaction.

What are the General Manager Operations Job Requirements?

Stepping into the shoes of a General Manager Operations requires a diverse skill set and a wealth of experience. Here are the key requirements for this pivotal role:

  • A Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.
  • Several years of experience in operations management, showcasing a trajectory of growth and increased responsibility.
  • Strong leadership skills, with experience in managing and motivating teams.
  • Excellent communication and interpersonal skills.
  • A deep understanding of business and operational processes.
  • Problem-solving skills and the ability to think strategically.
  • Financial acumen to manage budgets and analyze financial data.

Additional certifications in operations management or leadership can further enhance your profile.

What are the Responsibilities of a General Manager Operations?

The General Manager Operations wears many hats, each representing a spectrum of responsibilities. Let’s explore the myriad responsibilities that come with this role:

  • Developing and implementing operational strategies and procedures.
  • Overseeing the efficiency of organizational processes and improving them as necessary.
  • Managing a team of department heads and fostering a positive working environment.
  • Ensuring customer satisfaction by maintaining product quality and service delivery.
  • Working closely with other executives to develop corporate plans and policies.
  • Monitoring financial data and using it to improve profitability.
  • Staying informed about industry trends and ensuring the company stays competitive.

Each responsibility is a stepping stone towards achieving operational excellence and organizational success.

General Manager Operations Resume Writing Tips

Creating a standout resume is your ticket to landing that dream role as a General Manager Operations. Here are some tips to help you craft a resume that tells your professional story effectively:

  • Highlight your leadership journey, showcasing your experience in managing teams and operations.
  • Detail your achievements in improving operational efficiency and profitability.
  • Include any certifications or additional qualifications that showcase your expertise in operations management.
  • Personalize your resume to align with the specific requirements of the job you are applying for.
  • Use quantifiable metrics to showcase your achievements and impact on previous organizations.

Each tip is a nugget of wisdom, helping you build a resume that resonates with your career journey and aspirations.

General Manager Operations Resume Summary Examples

The resume summary is your elevator pitch, giving potential employers a snapshot of your professional journey. Here are some examples to guide you in crafting a compelling summary:

  • “Seasoned General Manager Operations with over 15 years of experience in steering companies to operational excellence, with a proven track record in improving efficiency and profitability.”
  • “Dynamic leader with a passion for developing and implementing operational strategies that enhance organizational success and customer satisfaction.”
  • “Experienced in leading diverse teams, fostering collaboration, and driving continuous improvement in operational processes.”

Each summary is a glimpse into your professional world, highlighting your skills, experience, and the value you bring to the table.

Create a Strong Experience Section for Your General Manager Operations Resume

Your experience section is the chronicle of your professional journey. It’s where you detail your accomplishments, challenges overcome, and the value you’ve added to previous organizations. Here’s how you can structure this section:

  • “Led a team of 50+ employees, achieving a 25% increase in operational efficiency within two years.”
  • “Implemented new operational strategies that resulted in a 30% increase in annual profits.”
  • “Fostered a positive working environment, reducing employee turnover by 20%.”

Each experience is a testament to your skills, dedication, and impact as a General Manager Operations.

Sample Education Section for Your General Manager

Operations Resume

Your educational background lays the foundation for your career in operations management. Here’s how you can structure your education section:

  • MBA in Operations Management, Harvard Business School, 2010
  • Bachelor of Business Administration, University of Pennsylvania, 2008
  • Certified Operations Manager, Association for Operations Management, 2011

Each qualification is a building block, contributing to your expertise and knowledge in operations management.

General Manager Operations Skills for Your Resume

As a General Manager Operations, your skill set is a blend of leadership, strategic thinking, and operational expertise. Here are the skills you should highlight on your resume:

Soft Skills:

  1. Leadership
  2. Communication
  3. Strategic Thinking
  4. Problem Solving
  5. Team Management

Hard Skills:

  1. Operations Management
  2. Financial Analysis
  3. Process Improvement
  4. Customer Satisfaction
  5. Project Management

Each skill is a reflection of your ability to manage operations effectively and lead your team to success.

Most Common Mistakes to Avoid When Writing a General Manager Operations Resume

Avoiding common mistakes is crucial in crafting a resume that stands out. Here are some pitfalls to steer clear of:

  • Using a generic resume for every job application.
  • Listing responsibilities without detailing achievements and impact.
  • Ignoring the importance of a personalized cover letter.
  • Using complicated jargon and not proofreading for errors.

Avoiding these mistakes will help you create a resume that is clear, concise, and compelling.

Key Takeaways for Your General Manager Operations Resume

As we wrap up, let’s revisit the essential elements to include in your General Manager Operations resume:

  • Showcase your leadership experience and your ability to manage operations effectively.
  • Detail your achievements in improving operational efficiency and profitability.
  • Highlight any additional qualifications or certifications in operations management.
  • Personalize your resume to align with the specific job requirements.

With these key takeaways, you are well on your way to crafting a resume that reflects your professional journey and showcases your value as a General Manager Operations.

Finally, don’t hesitate to utilize resources like AI Resume Builder, Resume Design, Resume Samples, Resume Examples, Resume Skills, Resume Help, Resume Synonyms, and Job Responsibilities to create a standout application and prepare for the General Manager Operations job interview.

With these insights and resources at your disposal, you are well-equipped to create a resume that tells your unique story and positions you as the ideal candidate for the role of General Manager Operations. Best of luck in your job search!