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Enthusiastic Operations Manager with a strong thirst to dive in and help transform business operations with the use of data and technology innovations. Always eager to contribute to team success through hard work, attention to detail and excellent leadership, analytical & organizational skills. Highly motivated to learn, grow and excel in all I do.
- Customer service
- Phone experience
- Works well with others
- Employee training and development
- Learns quickly
Operations Manager/DNC Compliance Officer
Assist Director of Operations with daily duties. Help manage special campaigns. Track PTO hours for Operation department employees. Create various documents and spreadsheets using Microsoft Office or Google. Assist with creating new campaigns on Dialing system. Help monitor agent activity. Handle irate customers calling in to be placed on the Do Not Call list and sending letters to them when requested explaining reason for calls and the company Do Not Call policy.
Agent Coordinator/Shift Manager/Head of Coaching
Coordinated 20-30 independent contractors, tracking their requested hours, monitoring overall performance, and being the main contact with the company. Supervised 4 shifts a week. On boarded new independent contractors and oversaw training. Hosted quarterly webinars for training and refresher purposes. Created power point presentations. Supervised coaching program, tracked which agents needed help and monitored the coaches working with the agents.
Senior Assistant Manager
Assisted shift manager with shift duties. Supervised 2 shifts a week. Coached and worked with agents to help improve effectiveness and productivity. Reviewed calls and reports to determine best way to help agent achieve goals. Ran 2 automated dialing system. Trained assistants on both automated dialing systems. Assisted with training new agents.
Viewed and audio monitored calls for quality control. Coached and worked with 1agents to help improve effectiveness and productivity. Ran 2 automated dialing systems
Telephone Service Representative
Make customer service calls on behalf of newspaper companies across the United States including but not limited to sales, upgrades, starts, and reinstatements. Conducted survey calls checking on delivery of phone books.
High School Diploma
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