Supply Chain Operations CV Template

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Jessica Nathan

Supply Chain Professional

Summary

  • Diversified healthcare background spanning operations, clinical care, and project / program management; distinguished for an entrepreneurial mindset, creative problem solving, cross- functional teams and a bottom-line orientation.
  • Offers innovative solutions to operational challenges and leverages decisiveness to implement solutions while minimizing risk and maximizing performance.

  • Motivator and coach combining business acumen with analytical depth to align operational efficiencies with corporate goals.

Skills

  • Making Good Things Happen For Others…
  • Inspirational Leadership
  • Performance Improvement
  • Positive Culture Development
  • Change Management – Leader
  • Integration
  • Patient Centered Care Delivery
  • Contract Negotiations
  • Supply Chain Strategy
  • Project Management
  • Developmental Coaching

Work Experience

Sr. Director, Supply Chain Operations

United Health Services Hospitals

Present

Senior administrative leader challenged with creating an integrated supply chain network across the health system. Creating a culture of patient centered CQO movement that prospers customer and employee engagement across all divisions.

  • Provide concise strategic direction to centralized system of all Supply Chain functions.

  • Direct and manage value analysis activities that drive clinical and operational collaboration.

  • Lead organization to accountable performance based manufacture and vendor relations.

  • Engage and advise senior leadership team on consistent basis to enhance the organizations core values and objectives.

  • System oversight of all product and service expense management.

  • Drive organizational value through core Supply Chain arms including but not limited to procurement, logistics, materials distribution, inventory management, value analysis, sourcing, linen services, transportation, print services, freight management, item master data maintenance, capital asset management, construction management, etc.

System Director, Supply Chain Operations

United Health Services Hospitals

Jun 2018

Charged with leading design and delivery of an integrated network of logistics and distribution operations across the health system to ensure seamless delivery of product, people, and service to both internal and external customers. Strategically driving focus on cost, quality, and outcomes through inter-disciplinary / departmental relations to better position the health system in the market.

  • Leader of multiple core hospital functions to include but not limited to courier/transportation, warehousing, external patient transportation, internal patient transportation, linen services, central materials management, OR materials management, office print services, on-site print shop operations, fleet management, third party freight development, move management, purchased services, etc.

  • Spearheaded efforts to eliminate divisional silo’s via deep engagement with system leadership that enhances efficiency, productivity, and standardization.

  • Responsibility of over 90 staff across multiple sites, as well as, contracted services team members including but not limited to performance in employee satisfaction, customer satisfaction, quality, and expense management.

  • Direct oversight and decision maker for budget lines totaling $8M annually, in addition, in-direct influencer of expense control across the delivery network.

  • Significantly strengthening purchased service provider relations directly impacting the patient experience while subsequently driving quality measures requiring improvement.

  • Initiate collaborative focus on the triple aim as it pertains to the supply chain procure to pay process across invested disciplinary leaders.

  • Active contribution / participation in system-wide EOC and emergency preparedness initiatives.

  • System leader (go to) for crisis management specifically relative to storm management, structural emergencies, and overall safety of employees.

Director, Patient Relations

UHS Home Care

Jun 2015

Assigned to integrate home care delivery model across clinical delivery, operations, and customer service departments at both DME and CHHA agencies. Directed profitable program initiatives while simultaneously impacting customer and referral source satisfaction.

  • Directed a multitude of business lines through daily operations from all angles of the home care business division across multiple sites.

  • Managed inventory through key team members throughout home care division in three locations to include purchasing, receiving, shipping, and annual inventory.

  • Lead both clinical and non-clinical staff (40 +) in daily operations / logistics to achieve organizational goals (Including delivery technicians, nurses, respiratory therapists, warehouse team members, purchasing staff, and billing/account processor staff)

  • Worked with administration leaders across the health system on multitude of special projects related to DME and home care business lines as well as integration processes.

  • Closely managed the organizations vehicle fleet to include purchasing, repairs, safety, etc.

  • Coordinated all facility related projects, repairs, assessments, and relocation.

  • Developed both new and existing clinical programs to ensure superior service is delivered as well as growth potential is maximized through leading diverse teams.

  • Assisted and lead initiatives across the organization directly related to governmental guidelines such as Medicare/Medicaid Standards to maintain accreditation requirements.

  • Provided direction to administration, management and front line team members on a consistent basis related to every aspect of the business.

  • Supported many company initiatives through active involvement and participation on clinical teams, advisory boards, safety committees, etc.

Education

Bachelor of Science – Business Administration

San Jose State University

Summa Cum Laude

Associate of Applied Science – Respiratory Therapy

Northeastern University

Summa Cum Laude

Project

Certified Project Management Professional


NYS Licensed Respiratory Therapist


Languages

  • English
  • French
  • Arabic
  • German

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