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Rachel Kevin
Driver License Supervisor
Summary
An energetic motivated and highly dynamic supervision with excellent planning decision making and extensive experience, proven success leading strategy and developing new management skills. A proactive leader with extensive experience on sales & customer services outstanding track record managing of employees to obtain most outstanding productivity & minimum time wastage. Given an opportunity to be a member of your organization, I would work with full dedication using my educational experience of being in this field for years.
I would use my skills to the maximum efficiency not compromising on quality of work. I am a good team worker and believe that working as a team helps us achieve better results and meet company goals.
Broadening my perspective and applying my skills involving a company like yours is the next step. If possible, I would like to meet with a member of your convenience, to discuss how I can implement my qualifications into a career path with your firm.
I thank you in anticipation
Skills
- Computing skills (Microsoft Office, Archiving system, GRP system)
- Good marketing and business skills
- Able to do multitasks
- Communication, Organization and prioritization skills
- Teamwork or Collaborative Work
- Time management skills
- Decision making and Problem solving skills
Work Experience
Driver License Supervisor
- Supports booking specialists in answering consumer enquiries as well other as other inbound and outbound consumer communication needs.
- Ensure all appointment reconfirmations are communicated back to all patients in coordination with insurance and doctors calendars.
- Ensures the effective implementation of the patient relationship management system and patient relations management program.
- Ensures up to date information is collected from the TDMMC clinics and disseminated to the booking specialists.
- Helps booking specialist create professional development plans to meet skill/knowledge needs.
- Communicates TDMMC activities and plans to booking specialists.
- Performs call monitoring and provides trend data to site management team.
- Monitors communication outputs and provides feedback or corrective action to specialists and assists assistant/manager in measuring employee performance.
- Supports the interviewing process for new hires.
- Assists with difficult contacts appointments.
- Manages attendance and schedules for employees.
- Deals tactfully to resolve customer complaints, complements and inquiries according to established resolution guidelines of the BDMC and customer complaints via our customer profile database.
- Assists to supervisor – service excellence in developing departmental goals and objectives, establishing and implementing policies and procedures for section’s operations.
Branch team leader
- Supervision & monitor all activities in the branch.
- Monitor all employees’ activities & assign responsibilities
- In charge of all branch reports & performances
Staff Performance Officer
- Leave /attendance daily checking.
- Staff performance & evaluation checking
- Spoke with the new candidate about the exam
Education
Bachelor of Law
Languages
- English
- French
- Arabic
- German
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