Area Sales Manager Resume Example

• Responsible for handling all consumer durable customer complain from Pune Region.
• Improves customer service quality result by studying, evaluating, and re-designing processes establishing & communicating service metrics;
• Handling 12 Branch service team & our Regional Office service Team.
• Maintain relationship with all our venders ,dealers, distributors to make our service strong

• Analyze statistics & compile accurate report regarding sales ,Defective, company replacement

& customer replacement, service complains product & brand wise etc.

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Responsible for B2B sales, Making direct contact to company through mail & call for bulk

            Sales

• Taking ownership of customer’s issues and following problems through to resolution.
• Training staff to deliver a high standard of customer service.
• investigating and solving customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants

• Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team
• Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to zonal heads

• Managing and motivating a team to increase sales and ensure efficiency.
• Providing my team with stimulating & supportive environment, driving team performance.
• Controlling the training & development of my staff
• Managing stock levels and making key decision about stock control.
• Dealing with staff issue such as interviewing potential staff, conducting appraisals and  performance  review, as well as
• Ensure standard of quality, customer service and health and safety are met.
• Organizing special promotion, display and events.
• Maintaining awareness  of market trends in the retail industry, understanding forthcoming customer

Initiatives and monitoring what local competitor are doing

• Promoting the organization locally by liaising with malls management, newspaper and the community in general
• Attending and chairing meetings
• Making Reports regarding sales ,performance, incentives, stock & send to HO 

• Ensure target achievement as prescribed by the management through effective strategies & customer handling

• Responsible for implementing promotional activities to increase customer base.
• Managing Primary and Secondary sale as per requirement and update monthly basis.
• To develop profitable business and grow existing base by coaching and driving the team.
• Maintain stores ambience, visual merchandise, stock management as per company SOP.
• Forecasting, planning and driving execution through data analysis. 
• To review regularly and monitor daily, weekly and monthly activity and suggest appropriate improvements.
• Manage staff and maintain their grooming, give them product & sales training

Key Deliverable: (Store Manager)

• Responsible of achieve assign target annually basis given by company.
• Maintain Business Process & Administration flow to make overall profitability.
• Daily brief Showroom staff about Customer Interaction, Grooming, Product Knowledge and New launches etc.
• Stock ordering, give best service before & after sales
• Stock Management, Improve Efficiency, Relationship Management.
• Make sales report, stock report, on daily basis, planning for archiving quarterly,monthly,yearly target’s
• Maintaining Customer Relationship Management for post sales and future customer.
• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures              
• Develop a schedule of holiday activities and  promotions throughout the year  strategically designed  to bring in more revenue

• Complete store operational requirements by scheduling and assigning employees; following up on work results   

• Maintain store staff job results by coaching, counselling and disciplining employees; planning, monitoring and appraising job results.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Provide effective and inspirational leadership to the team through regular training, motivation and performance appraisals in order to achieve set targets in sales volumes.
• Interact with the customers to understand their needs/ requirements while assisting them for the required services and maintaining customer relationships to build the future perceptiveness.
• Tried to maximize the sales by maintaining inventory.

Inventory Control, Stocktaking