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Seeking assignment in PROJECT MANAGEMENT & SOFTWARE DEVELOPMENT with growth oriented organization. Technically Sophisicated professional with nearly 5 years of experience in the areas of technical support. Currently associated with Infosys BPO limited as technical analyst. Adroit in providing effective resolution to customer queries related to services and improving relationship with customer by anticipating customer future requirements,, thereby ensuring a better customer experience. Excellent communication & interpersonal skills with abilities in resolving complex technical queries.
- Core Java
- MS Access
- Windows 10, 7, XP
- MS Dos
- MS office
Senior technology support executive
Currently designated as senior technology support executive in handling service now ticket. Defining best practices for project support and documentation. Managing smooth implementation and testing of RPA in the current project. Communating and cooperating with other team members for efficient management work. Managing and providing technical support for the project team.Currently designated as senior technology support executive in handling service now ticket. Defining best practices for project support and documentation. Managing smooth implementation and testing of RPA in the current project. Communating and cooperating with other team members for efficient management work. Managing and providing technical support for the project team.
Bachelor of Computer Application
Graduated from A.N.college, Magadh University, Bihar secure 60.26%.
Working with the team to resolve client technical issue through oracle tickets. Providing support to implement and debug RPA to complete the automation within the project. Coordinating with other project members for the complicated issue to provide good customer experience.
Started to work as junior analyst providing salesforce backend support for their technical queries. Resolving large complicated issue and received multiple appreciation from the client and vendors for the same. Debugging salesforce to provide better interface support to the CSR team and taking their feedback to development team to integrate it.
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