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Seeking assignment in PROJECT MANAGEMENT & SOFTWARE DEVELOPMENT with growth oriented organization. Technically Sophisicated professional with nearly 5 years of experience in the areas of technical support. Currently associated with Infosys BPO limited as technical analyst. Adroit in providing effective resolution to customer queries related to services and improving relationship with customer by anticipating customer future requirements,, thereby ensuring a better customer experience. Excellent communication & interpersonal skills with abilities in resolving complex technical queries.
- Core Java
- MS Access
- Windows 10, 7, XP
- MS Dos
- MS office
Senior technology support executive
Currently designated as senior technology support executive in handling service now ticket. Defining best practices for project support and documentation. Managing smooth implementation and testing of RPA in the current project. Communating and cooperating with other team members for efficient management work. Managing and providing technical support for the project team.Currently designated as senior technology support executive in handling service now ticket. Defining best practices for project support and documentation. Managing smooth implementation and testing of RPA in the current project. Communating and cooperating with other team members for efficient management work. Managing and providing technical support for the project team.
Bachelor of Computer Application
Graduated from A.N.college, Magadh University, Bihar secure 60.26%.
Working with the team to resolve client technical issue through oracle tickets. Providing support to implement and debug RPA to complete the automation within the project. Coordinating with other project members for the complicated issue to provide good customer experience.
Started to work as junior analyst providing salesforce backend support for their technical queries. Resolving large complicated issue and received multiple appreciation from the client and vendors for the same. Debugging salesforce to provide better interface support to the CSR team and taking their feedback to development team to integrate it.
Career Expert Tips:
What Should Be Included In A Technical Analyst Resume?
When crafting a resume as a Technical Analyst, it is important to highlight your relevant education, certifications, and technical skills. A Technical Analyst resume should demonstrate your expertise in the field and showcase how you can help a company reach its goals.
First, you should include your contact information and a professional summary or objective. This should include your relevant technical qualifications and certifications, as well as a summary of your experience and career goals.
You should also include a detailed history of your experience, including any technical projects you have worked on and the technologies you have used. It is also important to include a section on your technical certifications. This should list any certifications you have, as well as any exams you have taken to become certified in specific technologies.
In addition to your technical qualifications, it is important to showcase your soft skills. This could include your ability to work on a team, your problem solving skills, and any other skills that would be beneficial in a technical role.
Lastly, you should include a section on any additional technical skills and achievements. This could include any awards you have won, special projects you have worked on, and any other noteworthy experiences that could help you stand out from other applicants. It is also important to list any coding languages you are proficient in, as well as any libraries or frameworks that you are familiar with.
What Skills Should I Put On My Resume For Technical Analyst?
A Technical Analyst is an integral part of any tech organization. As such, it is important to have a well-crafted resume that showcases your technical skills and experiences. When writing your resume, it is important to highlight the skills and qualities that make you an ideal candidate for a Technical Analyst position.
First, you should demonstrate your technical knowledge. Include any technical certifications, such as CompTIA, Microsoft, or Cisco certifications. Make sure to list any technical programs or software you are proficient in, such as C++, Java, HTML, or SQL. Showcase any experience you have in systems analysis or troubleshooting.
In addition to technical skills, employers also look for soft skills such as communication and problem-solving. Demonstrate your ability to work both independently and collaboratively. Showcase your ability to analyze and interpret data. Describe how you document technical processes and how you use data to make informed decisions.
Finally, highlight any relevant experience or internships you have held. Describe how you used your technical skills to analyze and resolve technical issues. Showcase any reports you have written or any presentations you have given . Be sure to list any certifications or professional development you have completed, sush as courses in coding or programming, as well as any other programming languages, frameworks, or tools you are familiar with.
What Is The Job Description Of The Technical Analyst?
A Technical Analyst is a professional in the IT industry who is responsible for analyzing and troubleshooting technical problems within a business or organization. They are often the first point of contact when an issue arises and will work to find the root of the problem and develop solutions. The job description of the Technical Analyst includes a variety of tasks ranging from working closely with clients to create customized solutions, to monitoring technical systems and networks to ensure optimal performance.
A Technical Analyst also provides technical support to users and is required to troubleshoot, diagnose and repair technical issues. They must possess excellent problem-solving and communication skills in order to be able to effectively communicate and resolve issues with clients. Technical Analysts must have a strong knowledge of software, hardware, networks and other IT systems, as well as have expertise in programming languages such as Java and HTML.
A Technical Analyst must be able to think critically and have excellent analysis and organizational skills. In addition, they must have an in-depth understanding of the business environment, corporate procedures, industry trends and customer needs. Technical Analysts must have a strong commitment to customer satisfaction and must be willing to work in a fast-paced environment . They must also be able to work independently and as part of a team to deliver quality customer service. Technical Analysts must have excellent problem solving skills and the ability to develop technical solutions to customer problems. They must also be able to manage and prioritize multiple tasks efficiently and be able to work with minimal supervision.
What Is A Good Objective For A Technical Analyst Resume?
A good objective for a Technical Analyst resume should communicate your technical expertise, knowledge and experience and highlight your ability to apply it in the workplace. It should show potential employers that you have the skills and qualifications to do the job they’re looking for.
When crafting an objective statement, be sure to include the relevant skills and qualities you bring to the table. This can include technical proficiency, experience in a particular software program, or an industry-specific certification. Also, mention any experience you have working in a team setting, and emphasize your track record of problem-solving and troubleshooting.
Finally, the objective statement should demonstrate a commitment to always learning and staying abreast of the latest technologies. Demonstrate that you are passionate about your work and have a strong desire to stay ahead of the competition.
In summary, a great objective statement for a Technical Analyst resume should demonstrate your knowledge of the field, relevant technical expertise, and a drive to stay ahead of the curve. This will show potential employers that you are a great fit for the job and that you have the technical skills needed to succeed.
What Are The Career Prospects In The Technical Analyst?
As a Technical Analyst, you can look forward to a highly rewarding career with excellent prospects. With the right skills and qualifications, opportunities in the field of Technical Analysis can be quite lucrative. With a strong background in data analytics, market research, programming and computer systems, Technical Analysts are in high demand in many industries.
In addition to working in the finance and banking sector, Technical Analysts are also sought after in the IT industry and software development firms. As a Technical Analyst, you will typically be responsible for providing expertise and guidance on how to use technology to improve business operations. Your job duties may include analyzing data sets and interpreting trends, writing complex programs and scripts, and creating reports on the performance of company systems.
Many Technical Analysts also take on a leadership role in developing technical solutions for their clients. This may involve developing software, designing web applications and creating new products. Technical Analysts can also work as consultants or independent contractors, helping companies and individuals make the most of their technology investments.
In short, a career as a Technical Analyst is highly rewarding, offering plenty of potential for advancement. With a solid foundation in data analytics and computer programming, Technical Analysts can enjoy a secure and promising career.
Key Takeaways for an Technical Analyst resume
For an effective Technical Analyst resume, there are several key takeaways to keep in mind. Firstly, be sure to prioritize the most relevant skills and qualifications for the position you’re applying for. Focus on showcasing technical knowledge and proficiency, as well as specialized skills that are necessary for the role.
Additionally, prioritize key achievements and results achieved in your past roles, as these can help demonstrate your value. Lastly, include tangible evidence of your successes, such as metrics, certifications, or awards. That way, a potential employer can visualize the impact you’ve had in your past positions. By following these key takeaways, you can ensure that your Technical Analyst resume is sure to stand out.
- Demonstrate expertise in data analytics, computer programming, and software development
- Possess strong leadership skills and the ability to create innovative solutions
- Take on independent consulting projects or act as an independent contractor
- Provide reports on the performance of company systems
- Utilize problem-solving and decision-making skills to ensure customer
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