Cabin Manager Resume sample

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Jessica Watson

Cabin Manager

Summary

Looking to obtain a customer service position within your company with opportunity to focus on leadership, communication and customer relations skills. I have the ability to learn and become part of your team as well as bring skills and knowledge from previous experience. 

Skills

  • Interpersonal skills
  • Brilliant in high pressure situations
  • Great communication
  • Positive & Self Motivated
  • Conflict Resolution
  • Patience
  • Ability to read body language

Work Experience

Cabin Manager

Tiger Airways

Sep 2015

  • Manage team of flight attendants. Ensure that they are up to date with their standard operating procedures and emergency procedures.
  • Interact with guests and other Tiger/Ground staff to provide superior customer service experience, including presentation of cabin, presentation of crew and overall product presentation.
  • Excellent interpersonal skills.
  • Monitor catering and control stock.
  • Monitor staff performance customer conflict resolution; identify opportunities to develop self and others.
  • Liaise with flight crew to ensure planes depart on schedule.
  • Uphold security and safety standards.
  • Administer first aid.
  • Complete reporting and required paperwork.

Customer Service/Office Administration

Caltex Australia Petroleum

Jan 2011

  • Providing customer support to SME and corporate account
  • Process email & fax requests
  • Data base management
  • Outbound customer contrast
  • Maintaining departmental KPI’s

Gaming Attendant

Dee Why RSL – Dee Why

Apr 2011

  • Manage in-house promotions – bingo/cash/games room
  • Manual cash transactions
  • Food and beverage service
  • Funds clearance and balancing

Languages

  • English
  • French
  • Arabic
  • German

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