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Looking to obtain a customer service position within your company with opportunity to focus on leadership, communication and customer relations skills. I have the ability to learn and become part of your team as well as bring skills and knowledge from previous experience.
- Interpersonal skills
- Brilliant in high pressure situations
- Great communication
- Positive & Self Motivated
- Conflict Resolution
- Ability to read body language
- Manage team of flight attendants. Ensure that they are up to date with their standard operating procedures and emergency procedures.
- Interact with guests and other Tiger/Ground staff to provide superior customer service experience, including presentation of cabin, presentation of crew and overall product presentation.
- Excellent interpersonal skills.
- Monitor catering and control stock.
- Monitor staff performance customer conflict resolution; identify opportunities to develop self and others.
- Liaise with flight crew to ensure planes depart on schedule.
- Uphold security and safety standards.
- Administer first aid.
- Complete reporting and required paperwork.
Customer Service/Office Administration
- Providing customer support to SME and corporate account
- Process email & fax requests
- Data base management
- Outbound customer contrast
- Maintaining departmental KPI’s
- Manage in-house promotions – bingo/cash/games room
- Manual cash transactions
- Food and beverage service
- Funds clearance and balancing
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