Customer Service Expert CV Template

Are you a Customer Service Expert by profession and looking for a career change? We have good news for you! use our job-winning professional Customer Service Expert CV template. You don’t have to start writing from scratch. Just click “Edit CV” and modify it with your details. Update the template fonts and colors to have the best chance of landing your dream job. Find more CV templates.


Steven Marsh

Customer Service Expert




Customer Service Expert with experience enriching companies bottom line by giving clients exceptional, prompt and friendly customer service. My goal is to continue to provide customers an experience that allows them to walk away not only with a better understanding, but as an advocate as well. As a problem solver and team-oriented individual I thrive on finding problems and not only solving them, but improving the efficiency and ergonomics of the situation. As an entrepreneur and self-starter, I find that I work efficiently on my own on individual projects or remotely. Moving forward, I am seeking a position that I will able to use my skills to the fullest extent.



  • Customer Service
  • Sales
  • Retention
  • Time Management
  • De-escalating Clients/Situations
  • Interpersonal Skills
  • Active Listening
  • Problem-Solving
  • Conflict Resolution
  • Creativity
  • Social Media Platforms
  • CRM


Work Experience


Customer Experience & Nutrition Expert

Rayne Clinical Nutrition

Nov 2019


  • Used company specific software to notate customer files, upload receipts, documentation & process prescription confirmation.
  • Decreased pressure on sales team by taking payments over the phone, processed orders, updated payment information, set up auto-pay and auto-shipping.
  • Consistently produced leads, converted them to weekly/monthly subscribers.
  • Addressed customer concerns and complaints, with de-escalation and retention of client as priority.
  • Educated customers and potential partners on the product, advising best options.
  • Facilitated vet-to-vet consultations, arranging travel and scheduling both phone and personal consultations.
  • Maintained equipment both in office & remotely.

Customer Experience Expert


Apr 2019


  • Collected extremely detailed notes on customer conversations as conversation was being held, using these notes to update the CRM files.
  • Explained in fine detail the insurance terms, agreements and used examples to make the policy more easily understood.
  • Wrote templates to explain the terms and conditions of each add on, breaking down the sometimes complex language to make it customer-friendly.
  • Designed & implemented email templates, working with both marketing and compliance to assure streamlined communication.
  • Increased productivity in my team by sharing templates, short cuts and tackling problem solving as a group.
  • Increased team functionality with team-building exercises, supporting both professional and personal relationships, allowing team members to share and pool resources to tackle problems effectively.
  • Took customer calls concerning questions, concerns, cancelation, sales, retention, professional inquiry and escalations.
  • Increased sales, retained clients, handled escalations and met projected numbers consistently.
  • Satisfied customers by taking ownership of their concerns, following up with them with answers.
  • Educated customers and potential partners on the insurance policy’s details, add-ons, features, and comparisons to competitors.
  • Handled card & banking information.
  • Maintained equipment both in office & remotely.

Administrative Office Assistant

Bay Equity LLC

Aug 2017


  • Responsible for communicating with loan officers, retaining information & notes on clients to be filed.
  • Streamlined documentation process, managed files via Encompass including Statement of Denial, 1003s, HMDA data, credit authorization & signed documents.
  • Mailed out Statement of Denials, meeting deadline daily.
  • Insured compliance with state & federal fair lending laws.
  • Ordered, distributed and managed office supplies.




Property & Casualty Insurance License

San Jose State University

May 2018


Veterinary Asistant Certificate

Northeastern University

Nov 2011


Parasite Prevention in Pets Certificate

Arizona State University

Aug 2011


Buisness Skills Certificate

University of South Florida

Mar 2011


Payroll Assistant I

Highline Community College

Apr 2011


Customer Service I & II Certificate

Highline Community College

Dec 2010


Business Communication Certificate

Highline Community College

Mar 2011


General Education Diploma

Green River Community College

May 2010





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Career Expert Tips:

  • Always make sure you choose the perfect resume format to suit your professional experience.
  • Ensure that you know how to write a resume in a way that highlights your competencies.
  • Check the expert curated popular good CV and resume examples

What Should Be Included In A Customer Service Expert Resume?

When it comes to putting together a customer service expert resume, there are certain key pieces of information that should be included. It’s important to make sure that your resume is comprehensive and detailed enough to give potential employers a clear picture of your experience and qualifications.

At the top of the resume, include your name, contact information and a summary of your professional accomplishments. Then, detail your work history and education. Make sure to include the dates you worked at each job, as well as specific tasks and responsibilities you had. It’s also important to list any certifications or training programs you took to stay up to date with industry trends.

Next, include any relevant skills that make you a great customer service expert. This includes soft skills like communication, problem solving, and customer service, as well as technical skills like software and database knowledge.

Finally, list any awards or recognition you’ve received for your customer service work. This shows that your work has been validated by others in the field and demonstrates your commitment to excellence.

By including all of this information, a customer service expert resume should provide employers with a clear picture of your experience, qualifications, and achievements. It’s also important to keep your resume up to date and use keywords that match the job requirements. With a compelling and detailed resume, you’ll be sure to stand out from the competition.

What Skills Should I Put On My Resume For Customer Service Expert?

.A customer service expert resume should highlight the skills and qualifications that make a job applicant the ideal candidate for the role. As a customer service expert, you will be responsible for providing customer service, responding to customer service queries, and resolving customer service issues. To be successful in this role, you must have excellent customer service and communication skills, be able to work in a fast-paced environment, and be able to handle customer complaints and inquiries in a professional and timely manner.

When writing your customer service expert resume, you should be sure to list the skills that you possess that make you the ideal candidate for the role. These include your ability to provide excellent customer service, your ability to respond to customer service queries in a timely manner, your ability to resolve customer service issues, and your knowledge of customer service software and processes. You should also list any customer service certifications or training that you have completed, as well as any customer service awards you have received.

Additionally, you should list any other relevant experience that you have, such as customer service management, customer service sales, customer service software, customer service research, customer service telephone support, and customer service training. You should also list any customer service technology that you are proficient in, such as customer service databases, customer service software, customer service analytics, and customer service research.

Finally, you should include any other customer service-related qualifications or certifications you have, such as a degree in customer service or customer service management, customer service software certification, customer service sales certification, or customer service research certification. By including these qualifications and certifications on your customer service expert resume, you will show that you have the necessary knowledge and skills to be successful in the role.

What Is The Job Description Of The Customer Service Expert?

A Customer Service Expert is a professional responsible for providing excellent customer service to customers. They serve as the primary point of contact for customers and are expected to handle customer inquiries, resolve customer issues, and provide helpful customer service. Customer Service Experts must possess excellent communication and problem-solving skills, the ability to work under pressure, and the ability to work with a wide range of customers. They are also expected to provide customer service through various channels such as phone, email, social media, and live chat.

In order to be successful in a Customer Service Expert role, one needs to have a strong customer service background. This includes knowledge of customer service principles, techniques, and best practices. Additionally, Customer Service Experts must have the ability to effectively respond to customer requests, troubleshoot customer issues, and develop and maintain customer relationships.

Customer Service Experts are also expected to stay up to date on the latest customer service trends and technologies. This includes knowledge of customer service software and customer relationship management systems, as well as being able to utilize customer feedback to continuously improve customer service. It is important for a Customer Service Expert to be able to manage multiple customer service projects and prioritize tasks to ensure customer satisfaction.

Overall, a Customer Service Expert must be able to quickly build customer relationships, provide exceptional customer service, and be a problem solver. In order to be successful in this role, one must have excellent communication skills, be highly organized, and have knowledge of customer service best practices. Writing a customer service expert resume is a great way to showcase these skills and demonstrate why you should be hired for the position.

What Is A Good Objective For A Customer Service Expert Resume?

Having a well-crafted objective statement on your customer service expert resume can be the key to getting your resume noticed and considered for the job you’re interested in. A good objective statement will succinctly explain why you are the perfect candidate for the job. It should be tailored to the particular job you’re applying to, as well as the employer.

When crafting your objective statement, be sure to highlight your customer service experience and expertise. It’s important to emphasize your ability to provide excellent customer service, as this is the foundation of the job. You should also include any relevant skills you possess that could prove beneficial in the role.

In addition, make sure your objective statement clearly states the position you’re applying for. If the job requires a certain type of customer service expertise, such as technical support or sales, be sure to include it in your statement. By doing this, you’re making it clear to employers that you understand the job and are confident in your ability to excel in it.

To sum up, your customer service expert resume objective should be clear, concise, and tailored to the job you’re applying for. It should demonstrate your customer service experience and expertise, as well as any specific skills you possess that would make you a great fit for the role. By including a well-crafted objective statement on your resume, you’re sure to make an impression and stand out from the competition.

What Are The Career Prospects In The Customer Service Expert?

A career in customer service as an expert can be an extremely rewarding and fulfilling role. Customer service experts help businesses and customers to resolve issues and improve their customer service experience. It is a growing field with a wide range of career prospects.

The primary responsibility of a customer service expert is to provide professional advice and assistance to customers and businesses. This could include helping the customer with inquiries, resolving customer complaints, or providing advice on customer service protocols. As a customer service expert, you would be responsible for maintaining a high level of service standards, as well as providing support to customers and businesses.

In addition to customer service, a customer service expert may also be responsible for providing training and coaching to other customer service staff. They may also be required to develop and implement customer service strategies to improve customer satisfaction.

The job outlook for customer service experts is strong, with more businesses recognizing the importance of excellent customer service and the value of having a qualified customer service expert on staff. The demand for customer service expert roles is expected to continue to grow as businesses rely more and more on customer service to maintain their competitive edge.

As a customer service expert, you can expect to be well compensated for your skills and experience. Many customer service experts command salaries in the six figures, depending on the specific organization and their experience. If you’re looking for a career in customer service, then the prospects are definitely in your favor.

Key Takeaways for an Customer Service Expert resume

When it comes to crafting a resume that stands out from the pack, the key to success lies in the details. When it comes to customer service expert position, there are specific details that employers look for when evaluating resumes. Here are some key takeaways to consider when creating an effective customer service expert resume.

First, ensure that your resume highlights your strengths in customer service. Clearly state what type of customer service experience you have and the areas of customer service in which you excel. Include any awards or recognition you have received regarding customer service and any customer service-related training you’ve completed.

Next, highlight your problem-solving and communication skills. Your resume should demonstrate that you have the ability to effectively handle difficult customer service situations and communicate effectively with customers. Include examples of how you have successfully resolved customer complaints or escalated customer service issues.

Finally, make sure to showcase your technical skills. List any relevant computer programs or software that you have experience with and any special tools or equipment you have used in customer service roles. This will help demonstrate that you have the skills necessary to be successful in the customer service field.

By correctly emphasizing your customer service skills and experience on your resume, you will be sure to stand out from the competition and land the job of your dreams.