Assurance Administrator Resume Example

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Rachel Nathan

Quality Assurance/Administrator


Currently looking for a new and challenging position within any sector, growing within the company where I can continue to learn and take on additional responsibilities and enhance my existing skills and acquire new skills.


  • Computer Literacy – Microsoft Word, Excel, PowerPoint, Outlook, Internet Explorer, RS Debtors, Cactus.Net, CRM Quality Assurance/Control – Administrative Skills – Numerical Skills – Communication Skills – Time Management – Group Effectiveness

Work Experience

Assurance Support Analyst

CMC Networks

  • Analyse statistical information and graphing from CMC Internal Systems
  • Perform analysis of raw data and convert to customized reports
  • Develop trends on performance on all measured performance criteria
  • Assist Management with High Level Professional Vendor and Client interaction during meetings and teleconference/video conference
  • Assist with Incident Escalation internally and with Vendors
  • Analyse Incident Trends, create and manage problem tickets
  • Provide High Quality Feedback to Customers
  • Ensure SLA Reporting Formats are correctly customized to meet customer requirements
  • Ensure Monthly SLA Reports are created, checked and submitted timeously to Customers and Account Managers
  • Ensure credit is submitted for lines that have breached MttR
  • Conduct Daily/Weekly meetings with SLA Teams to identify possible problems and create action plans with timelines to resolve
  • Manage Customer and Supplier Escalations and update them periodically during Major Incidents, Problem and Change Life Cycle
  • Trend Analysis

Sales; Online & Partner Channel Administrator

Nashua Mobile

Nov 2014
  • Managing relationship between Nashua Mobile and Outsourced Call Centres
  • Handling Outsourced Call Centre queries
  • Quality Assuring Outbound Call Centre Calls
  • Allocating leads to Sales Consultants
  • Generating Reports for Partners on a daily basis
  • Managing Partner Channel / Internal Sales mailbox
  • Managing and Distribution of Online Leads
  • Advancing deals stuck on the system
  • Loading loyalty programs on new lines / upgrades
  • Loading new deals for new customers
  • Loading upgrades on existing lines
  • Handling Loyalty program queries
  • Resolving Client queries
  • Capturing Credits & Processing Refunds
  • Loading Hardware Orders
  • Loading Migrations
  • Creating Manual Debits
  • Invoicing clients where required
  • Deactivation /Activation of lines
  • Liaising with Distribution/Warehouse to book back devices into stock
  • Receiving devices from clients & booking them back into stock
  • Updating daily statistics as well as relevant Weekly/Monthly reports on the U-drive
  • Constant feedback and follow-ups are given to relevant individuals

Technical Support Agent

Mint Management Technologies

Sep 2011
  • Assisting with technical problems / errors experienced with the application or device
  • Monitor ‘Synch Failures’ for all allocated clients
  • Monitoring Inactivity
  • Setting up devices
  • Installing of the application on devices
  • Upgrading the application to the newer version
  • Downloading and synchronizing the application
  • Preparing the software onto SD cards
  • Testing of Sim Cards
  • Liaising with MTN for connectivity
  • Generating Inactivity Reports
  • Setting up of email accounts
  • Provide verbal and written feedback to clients
  • Action received email / telephone requests
  • Courtesy Calls
  • Open, assign, update and complete cases created on the CRM system
  • Checking of faulty devices and booking them in for repairs

Corporate Customer Care

Matrix Vehicle Tracking

Nov 2007
  • Responsible for 15 VIP Corporate Clients
  • Liaising daily with Fleet Managers and visiting them on a regular basis
  • Testing and arranging repairs to all faulty tracking units
  • Arranging new installations
  • Liaising daily with all Fitment Centres Nationwide
  • Creating invoices for Fitment Centres
  • Investigating and resolving all account queries
  • Generating and Compiling Reports
  • Explaining the product
  • Data Capturing
  • Liaising with Internal Departments
  • Handling general queries
  • Involved in training new staff members

Debtors Administrator

Matrix Vehicle Tracking

Oct 2006
  • Solving Billing/Account Queries
  • Issuing Credits, Refunds & Reconciliations
  • Explaining Account Transaction & Balances
  • Client Retention
  • Issuing Invoice Statements
  • Updating of client’s details
  • Taking Inbound calls and resolving queries
  • Making Outbound Calls

Call Centre Agent

Dimension Data

May 2006
  • Billing Queries
  • Assisting clients with Technical & Connectivity issues
  • Website Navigation & Product Purchase
  • Educating members on securing Online Accounts
  • Reactivation & Cancellation of Accounts
  • Product Sales & Up Selling DSL Connections
  • Resetting of passwords and updating client information

Data Capturing

Ekurhuleni Department of Education

Nov 2004
  • Capturing of data
  • Loading Contracts



San Jose State University

Dec 1999

Basic Business Certificate

Northeastern University

Dec 2000


  • English
  • French
  • Arabic
  • German

Career Expert Tips:

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What Should Be Included In A Assurance Administrator Resume?

A great Assurance Administrator resume should showcase your experience, knowledge, and technical expertise in the field of assurance. It should also illustrate your communication, organizational, and problem-solving skills. You should tailor your resume to the specific job you’re applying for, ensuring that you include all the key information that the employer is looking for.

When writing an Assurance Administrator resume, it is important to include details of your previous experience in assurance and your qualifications in the area. Make sure to emphasize any certifications or licenses you have, as well as any training courses or seminars you have attended. Your education should also be highlighted, as employers may want to see the type of degree you attained.

Your work experience should also be mentioned. Be sure to list any relevant roles you have held in the past, as well as the responsibilities associated with these roles. It is also important to include any professional accomplishments you have achieved, such as successful projects or initiatives. Furthermore, your technical skills should be highlighted, as many employers will want to see the software and systems you are familiar with.

Finally, your communication and organizational skills should be highlighted. These skills will be essential for you to be successful in the role, so make sure to include any relevant examples of your ability to work with others and stay organized. These details will help the employer to assess your suitability for the Assurance Administrator role.

What Skills Should I Put On My Resume For Assurance Administrator?

When creating an Assurance Administrator resume, it is important to highlight the skills and experience that demonstrate your ability to effectively execute the requirements of the job. The most important skills for an Assurance Administrator are attention to detail, critical thinking, and problem-solving skills. As an Assurance Administrator, you will be responsible for ensuring that quality standards are being met and issues are identified and addressed.

Attention to detail is a must for this role. You must be able to analyze complex data and make sure that processes are in place to ensure quality. You should be able to find and identify discrepancies and errors, and be able to provide solutions.

Critical thinking skills are also important for this role. You must be able to make decisions quickly and accurately, and be able to evaluate the best possible solution to any given problem. You must also be able to analyze and interpret data, and be able to come up with creative solutions to any given issue.

Finally, problem-solving skills are essential. When an issue arises, you must be able to identify the root cause and find a solution. You should be able to quickly recognize patterns and identify areas of improvement. You should also be able to provide alternative solutions and be able to analyze the impacts of any changes.

These are just a few of the skills that should be highlighted on your Assurance Administrator resume. When creating your resume, make sure to focus on these key skills and any other qualifications that will help you stand out from the competition.

What Is The Job Description Of The Assurance Administrator?

The job description of an Assurance Administrator is to ensure that all data related to a business is accurate and up to date. This includes making sure that customer information, financial records, and all other data sets are correctly maintained, as well as ensuring compliance with applicable laws and regulations. An Assurance Administrator is also responsible for ensuring that all processes and procedures related to data management are followed correctly and in accordance with company policies and standards. Additionally, the Assurance Administrator will prepare reports, analyze data, and provide feedback on data accuracy and integrity. They may also be called upon to provide advice and guidance to managers, executives, and other stakeholders regarding data management. Finally, Assurance Administrators are often required to monitor and review operational activities and processes related to data management.

The Assurance Administrator is responsible for ensuring the accuracy and integrity of data within an organization. They will analyze, review, and validate data to ensure it is accurate and up to date. They will also develop and maintain data quality standards, review existing data structures and processes to identify areas for improvement, and design and implement solutions for data quality management. They will work with stakeholders to establish data governance practices, develop policies and procedures to ensure compliance with data regulations, and monitor data quality to ensure consistency.

The Assurance Administrator will be responsible for ensuring the accuracy, completeness, and availability of data for organizational use. They will analyze data from multiple sources, assess data quality, develop data quality metrics, and create reports to identify and resolve data issues. The DQA will also be responsible for designing and implementing data quality assurance processes, as well as developing and maintaining data dictionaries, data models, and data mappings. They will also collaborate with other departments to ensure data accuracy and consistency across the organization.

They will be responsible for assessing data quality, identifying and resolving data issues, and developing data quality assurance processes. This includes analyzing data from multiple sources, developing data quality metrics, creating reports, designing and maintaining data dictionaries, data models, and data mappings, and collaborating with other departments to ensure data accuracy and consistency.

What Is A Good Objective For A Assurance Administrator Resume?

When writing a resume for an Assurance Administrator position, a concise, clear and realistic objective statement is essential. An effective objective statement should set forth the professional and personal goals of the candidate in a concise and compelling way. It should also demonstrate an understanding of the company and the role of the Assurance Administrator.

The objective statement should be relevant to the position being applied for and should demonstrate an understanding of the company and its goals. Additionally, it should make clear the candidate’s qualifications and experience, as well as the skills and knowledge they possess that make them a suitable candidate for the position. It should also make clear the candidate’s commitment to the job and the dedication they will bring to the role.

In writing the objective statement, it is important to keep it brief and to the point. Avoid excessive detail, as this may make the statement unclear or confusing. It should also be written in a succinct, professional manner to ensure that it is understood clearly by the reader.

The objective statement should also reflect the candidate’s understanding of the position and the company’s values. This can be done by emphasizing the qualities and characteristics they possess that make them a suitable candidate for the role. Additionally, it should demonstrate the candidate’s commitment to excellence and the dedication they will bring to the position.

By following these tips, you can craft an effective and compelling objective statement for your Assurance Administrator resume. This statement should be succinct, clear and relevant to the position you are applying for and demonstrate an understanding of the company. Additionally, it should make clear the skills, qualifications and experience you possess that make you a suitable candidate for the role.

What Are The Career Prospects In The Assurance Administrator?

The career prospects for an assurance administrator are very promising. This position is responsible for the overseeing and management of assurance programs and processes. In addition, this role carries out activities such as developing and implementing plans, managing resources, and liaising with external stakeholders.

Those who hold this position have the potential for many career advancement opportunities. Depending on the organization, assurance administrators may be responsible for conducting audits, creating reports, and presenting findings to management. As the assurance administrator is the primary contact for external stakeholders, they must have strong communication skills, be detail-oriented, and have a comprehensive knowledge of the industry and specific organization.

The assurance administrator must be knowledgeable in industry regulations, policies and procedures, as well as best practices. They must possess an understanding of risk management principles and must be familiar with the company’s internal controls. Depending on the organization, they may be required to provide recommendations to management on corrective measures.

Those who are in this field can expect to earn a competitive salary and benefit from a range of opportunities for advancement. Assurance administrators often have the potential to move into higher positions, such as risk management or auditing roles. It is important for assurance administrators to stay up to date with industry trends and regulations to ensure they provide the best service and guidance to their organization.

Key Takeaways for an Assurance Administrator resume

Proper resume writing is an essential part of the job search process. As an assurance administrator, having a well-crafted resume is essential for making a favorable impression on potential employers. An assurance administrator resume should effectively highlight your qualifications, experience, and skills in order to position yourself as a viable candidate for the position. Here are some key takeaways to consider when writing an assurance administrator resume:

  • Present a clear and concise summary that outlines your qualifications for the role. This should include any professional credentials or certifications, relevant job experience, and any special skills or qualifications that you possess.
  • Make sure to include your contact information at the top of your resume. This should include your full name, email address, telephone number, and any other relevant contact information.
  • Create a powerful summary statement that demonstrates your qualifications and experience in a few sentences. This should include any pertinent facts and figures that will showcase your qualifications and demonstrate why you are the best fit for the role.
  • Highlight any awards or recognition you may have received in the past. This can help to build your credibility and demonstrate to employers that you have experience in the field.
  • Include any training or education qualifications you have. This will help to demonstrate that you have the necessary qualifications to perform the job well.
  • List any relevant skills or qualifications you possess. This should be done in a separate section from your experience and should include any technical skills, language skills, or any other special qualifications that could be useful in the role.

By following these key takeaways when writing an assurance administrator resume, you can ensure that your resume is an effective representation of your qualifications and experience.Taking the time to include any special qualifications or skills you possess will help you stand out from other applicants and demonstrate to employers that you are an ideal candidate for the role. Additionally, it is important to be organized and consistent when writing your resume, as this will make it easier to read and understand. Finally, proofreading your resume is essential to ensure that all the information you have provided is accurate and complete.