Customer service Resume Sample

Customer service Resume with Writing Guide

If you’re in search of a Customer service job, it’s important to show off your best qualities. And while there are plenty of strategies for doing so, having the right resume is essential.

That’s why we’ve put together this step-by-step guide on how to make your Customer service Resume with writing tips from professional writers and hiring managers in the industry.

At the bottom of the post, you’ll find a downloadable resume template. Our guide offers sample cover letters to go with it for more ideas.

From our experience, resumes must be short and concise. If it’s too long, hiring managers will probably skip right over it. And if they read part of your resume and can’t understand what you have to offer, they’ll probably pull out the resume’ from the stack as soon as they have a chance to get to the next candidate.

Customer service Resume Writing Guide:

1. Be Clear
   You must be clear and concise. Try to express your skills and abilities in a way that is easy for someone hiring you to understand. And make sure to choose only the skills that relate specifically to the work you want to do.
2. Be Specific
   Do not include general information such as “I like working in a team”, or “I am organized.” Instead focus on job related abilities. For example, “I am a goal-oriented team player. I work well with others, and I take pride in succeeding as a part of a team.”
3. Be Targeted
   Read over your resume to be sure that your skills relate directly to the job you are applying for. Pay attention to your choice of words; avoid using generalities such as “I’m good at writing,” instead use more specific terms such as “I’m skilled at writing press releases”.
4. Be Yourself
   Be yourself! If you try to copy someone else your chances of getting hired will be very small and most likely lead to failure as no one will hire someone who copies the personality of another person in their company.

List of Typical Responsibilities For a Customer service Resume:

• Assisting customers with problems with products or services
• Helping the public order for products/shipping from stores
• Obtaining quotes on products and prices
• Experiencing with returns and exchanges
• Communicating customer needs to stores, manufacturers, and service agencies
• Handling complaints and problems about products or services
• Generating new ideas for products or services
• Setting up and developing customer accounts
• Explaining the benefits of a product or service to customers
• Assisting customers with billing questions
• Preparing credit reports and statements
• Resolving problems with customers’ accounts payable and receivable

Top 10 Must-have Customer service Skills:

1. Communication skills
2. Strong organizational skills
3. Analytical skills
4. Flexible and organized
5. Problem-Solving skills
6. Persuasiveness & Negotiation Skills
7. Ability to work under pressure
8. Attention to details
9. Sense of humor
10. Knowledge of Modern tools / Technology
11. Positive attitude

Tips to write a Customer service Resume Summary:

• Tailor your resume to the job you are applying for
• Add keywords related to the field you want to work in
• Summarize your experience with accomplishments
• Explain the impact of your achievements and contributions
• List your skills that are relevant to the job position
• Be ready with supporting statements or scenarios
• Proofread and spell check all important sections of the resume
  8.Do a final copyedit to ensure accuracy
• Upload your resume for review and approval
• Use the approved resume for submission with your application

How to write a Customer service Resume with No experience:

1. Make Custom Cover Letters For Each Job Offer
2. Write and Update Your Resume for Each Job Offer
3. Showcase Skills, Achievements, and Experience Using the Employers’ Technical Glossary
4. Create a Personal Connection With Employers

Writing a resume that highlights the skills needed by your company is vital to you obtaining a job you love. A resume which is not customized to the company you are applying for will be rejected in most cases.

How to write a Customer service Cover Letter:

1. Start with your intent: You should have an objective in mind before you go into a cover letter. Why are you writing the cover letter? What is the specific job that you’re applying for? You should have a specific reason behind what you’re asking for, and why to do it.
2. Write a letter based on the job description: Your cover letter will be used by HR professionals to decide whether or not they want to interview you. So you should not only highlight what your skills are but also how well you could fit the position.
3. Stay within a 1-page limit: A cover letter should be short and sweet, containing enough information for HR professionals to understand why they need to read your resume. You must also remember to include a professional tone in your letter, and not to write it too childish or too informal.
4. Include an introduction paragraph: In a job interview, the HR person will most likely start reading your resume from the very first line. So it’s a good idea to start the letter with an introduction and first paragraph which will attract their attention.
5. Highlight your skills: Listing your skills in bullet points helps the HR professional to digest your information easily; they can also make use of these points when compiling data for determining the position that best fits you.

Key Takeaways:

• Write a resume that highlights your strengths while reducing weaknesses.
• Focus on the skills that will be the keys to getting your job interviews and not getting them; being “all things to all people” is a waste of time and energy.
• Showcase professional skills and experience in your resume, but only those that are relevant to the job you’re trying for.
• Use action-oriented verbs in place of passive words such as “would” or “could”.