Customer service Resume Sample

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Customer service Resume Sample

Paterson
Customer service

Summary

Enthusiastic Customer Service Representative with 5+ years of experience dealing and resolving complex customer inquiries. Highly passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Skills 

Work Experience 

IT Support and LED Technician
Goldman Sachs Group

Desktop support, Hardware and network support, Led digital sign board support in hardware as software responsible for making LED screen as well as installing

Front Office Management
TD Bank Group

Server room managing installing software cctv managing

Customer service
Nippon Telegraph

Installing router,cctv, switch network devices server room managingProvided the Remote support & Net meting support using following software Team Viewer, VNC Server, Ammyy

Remote Software, Remote Desktop.Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7.

Desktop Support a/s team leader
Johnson & Johnson

Proficient in handling escalated calls and providing level 1 Technical Support to end-users

.Computer maintenance, computer typing keeping stock date managing warehouse

Hardware and CCTV Technician
UnitedHealth Group

Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 95/98, 2000, 2003, Server, XP .Configuration and Administration:DHCP, User admin, File systems, Active Directory, Terminal Services, Performance Monitoring, installing CCTV surveillance, Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.Configuring & Managing DNS, DHCP & Active Directory.Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.

Education 

Certified security computer user
Yale University

Certified information security expert
The University of Michigan

Certified information technology expect
Pace University

Languages

  • French
  • English
  • German
  • Chines