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Paterson
Customer service
Enthusiastic Customer Service Representative with 5+ years of experience dealing and resolving complex customer inquiries. Highly passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
IT Support and LED Technician
Goldman Sachs Group
Desktop support, Hardware and network support, Led digital sign board support in hardware as software responsible for making LED screen as well as installing
Front Office Management
TD Bank Group
Server room managing installing software cctv managing
Customer service
Nippon Telegraph
Installing router,cctv, switch network devices server room managingProvided the Remote support & Net meting support using following software Team Viewer, VNC Server, Ammyy
Remote Software, Remote Desktop.Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7.
Desktop Support a/s team leader
Johnson & Johnson
Proficient in handling escalated calls and providing level 1 Technical Support to end-users
.Computer maintenance, computer typing keeping stock date managing warehouse
Hardware and CCTV Technician
UnitedHealth Group
Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 95/98, 2000, 2003, Server, XP .Configuration and Administration:DHCP, User admin, File systems, Active Directory, Terminal Services, Performance Monitoring, installing CCTV surveillance, Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.Configuring & Managing DNS, DHCP & Active Directory.Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.
Certified security computer user
Yale University
Certified information security expert
The University of Michigan
Certified information technology expect
Pace University
