Customer Service Specialist Resume

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Christa Lauren

Customer Service Specialist

Summary

I consistently meet and exceed goals, I am a reliable team player and strong communicator.

Skills

  • Daily workflow improvement
  • Account management
  • Data entry
  • Skilled problem solver
  • Detail-oriented
  • Quick learner
  • People-oriented
  • Active listening skills
  • Customer Service

Work Experience

Customer Service Specialist

First Financial Bank

Present

  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established new member contracts, explained rules and offered advice on how to maximize benefits.
  • Developed and updated organized databases to handle customer and promotional data.
  • Coordinated between different departments and customers to resolve problems.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Communicated directly with Customers and other Offices via telephone, fax, and email.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Team Leader

Valeo

Jan 2019

  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Entered data promptly and efficiently with a 96% accuracy rate.
  • Scored in the top of employees for successful rate.
  • Completed physical inventory counts each day.
  • Actively pursued personal learning and development opportunities.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Education

High School Diploma

San Jose State University

Jun 2013


Languages

  • English
  • French
  • Arabic
  • German

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