Desktop Support Engineer Resume

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Kevin Michael

Desktop Support Engineer


I am a young dynamic and well-groomed IT inspired individual with adequate interpersonal skills and the passion and heart for IT.

I believe in growth and excellence and I see this opportunity as a stepping stone to growth and a challenge of my capabilities and strengths as working with people and around people is one of the best attributes of the many I posses


  • Troubleshooting proficiency
  • LAN aptitude
  • Exceptional telephone etiquette
  • Hardware upgrades
  • Call center experience
  • Hardware diagnosis
  • Windows XP/Vista
  • Application installations
  • Peer training
  • Testing and deployment

Work Experience

Desktop Support Engineer

Acer Africa


  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.G. Software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their it systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients




Jul 2019

  • Handling escalation and customer complians for support queries and installation
  • Compiling daily ad weekly stats for vuma queue
  • Compiling daily incident reports
  • Coaching and call listening
  • Agent quality monitoring and agent monitoring
  • Schedule compiling for agents
  • Provide efficient and effective
  • Support to vumatel fibre clients at all times.
  • Proactively monitor and report on network and system outages.
  • Troubleshoot, diagnose and resolve networking technologies support queries as well as other third party faults.
  • Coordinating with external and 3rd party suppliers/providers to resolve any client issues.
  • Logging of all customer queries with their resolution in the support ticketing system.
  • Identifying, reporting trends with client queries and escalating to tier 2 for recommendations on a resolution.
  • Escalating in a timeous fashion to our tier 2
  • Following processes and written instructions to resolve a fault or setup/update a new solution.
  • Prioritizing and managing open and pending tickets effectively.
  • Available to perform afterhours and standby technical support as and when required.
  • Establishing a good working relationship with colleagues, customers, and all isp (internet service provider.
  • Assisting in creating, updating and documenting problem resolutions.
  • Respond to clients and responding to tickets logged within stipulated service level agreements





Dec 2016

  • Providing management information and recommendations or service improvement to customers
  • Fault tracking customers queries and incident requests
  • Configuring routers wireless and lan network
  • Fault logging
  • Remote troubleshooting
  • Resetting passwords
  • Execution on various client 1st line support
  • Escalating and breached incidents and update users accordingly
  • Working with the telkom systems citrix , unibase , cbs , tango , clarify , ip activator , fam tool , ea tool , timt and irtms ( telkom systems )
  • Doing remote test on the voice and adsl lines
  • Configuring and activating adsl lines and fibre to the home



San Jose State University

Dec 2014

  • Business Organization
  • Business Communication
  • Business Project Management
  • Internet System Administration
  • System Analysis
  • Structured Programming Methods
  • Database Administration
  • Practical Business Project
  • Enterprise Networking
  • Business Systems Design Ii
  • Visual 1
  • Internet And Intranet Security Ii
  • Network Support I
  • Pc Support I
  • Practical Business Project Ii
  • Advance Database Management 


  • English
  • French
  • Arabic
  • German

Career Expert Tips:

  • Always make sure you choose the perfect resume format to suit your professional experience.
  • Ensure that you know how to write a resume in a way that highlights your competencies.
  • Check the expert curated popular good CV and resume examples

What is the Role of a Desktop Support Engineer?

In the dynamic world of IT, a Desktop Support Engineer plays a critical role in ensuring the smooth operation of computer systems and networks within an organization. This role is the backbone of the IT department, providing vital support and solutions to both individual users and teams.

A Desktop Support Engineer is responsible for installing, maintaining, and troubleshooting hardware and software to ensure optimal workstation performance. They are the go-to professionals when it comes to resolving technical issues, offering support through various channels such as email, phone, or in-person. Their role extends to educating users on how to utilize different software and hardware optimally, fostering a productive work environment. Let’s delve deeper into the nuances of this role, exploring the diverse responsibilities and skills that define a Desktop Support Engineer.

What are the Desktop Support Engineer Job Requirements?

Embarking on a career as a Desktop Support Engineer necessitates a robust foundation in IT coupled with a knack for problem-solving. The job requirements are a blend of educational qualifications and hands-on experience. Here we outline the typical prerequisites for stepping into this role:

  • A Bachelor’s degree in Computer Science, Information Technology, or a related field, laying the groundwork for a career in IT.
  • Relevant certifications such as Microsoft Certified: Windows 10, CompTIA IT Fundamentals (ITF+), or Cisco Certified Technician (CCT) can be a testament to your technical prowess.
  • Experience in troubleshooting and maintaining various operating systems and desktop environments.
  • Proficiency in working with different types of computer hardware, peripherals, and software applications.
  • Strong communication skills to effectively interact with users and understand their issues.
  • A proactive approach to identifying potential problems and implementing preventive measures.

Building a portfolio that showcases your experience in handling real-time issues can be a great way to stand out in the competitive job market.

What are the Responsibilities of a Desktop Support Engineer?

The role of a Desktop Support Engineer is multifaceted, encompassing a wide range of responsibilities that ensure the seamless functioning of IT systems. Let’s explore the core responsibilities that define this role:

  • Installing and configuring hardware and software components to ensure usability.
  • Troubleshooting hardware and software issues promptly to minimize downtime.
  • Performing tests and evaluations on new software and hardware.
  • Providing support to users and being the first point of contact for error reporting.
  • Establishing good relationships with all departments and colleagues.
  • Managing technical documentation and service reports.
  • Upholding the company’s privacy policy and ensuring data protection.

Being adept at multitasking and maintaining a calm demeanor in high-pressure situations are traits that will hold you in good stead in this role.

Desktop Support Engineer Resume Writing Tips

Creating a resume that effectively showcases your skills and experiences as a Desktop Support Engineer can be your ticket to landing that dream job. Here are some tips to craft a resume that stands out:

  • Highlight your technical skills prominently, showcasing your proficiency in handling various hardware and software systems.
  • Detail your experience in troubleshooting and problem-solving, providing examples of how you have effectively resolved issues in the past.
  • Include any relevant certifications that attest to your technical knowledge and expertise.
  • Don’t forget to mention your soft skills such as communication and teamwork, which are vital in a support role.
  • Use keywords from the job description to tailor your resume for the specific role you are applying for.

Remember to keep your resume updated with any new skills or experiences to ensure it accurately reflects your capabilities.

Desktop Support Engineer Resume Summary Examples

Your resume summary is a concise snapshot of your professional journey, highlighting your key skills and experiences. Here are some examples to inspire you:

  • “Experienced Desktop Support Engineer with over 5 years of experience in providing exceptional user support, proficient in a wide range of technologies.”
  • “Detail-oriented Desktop Support Engineer with a track record of resolving complex issues, enhancing system performance, and ensuring user satisfaction.”
  • “Proactive Desktop Support Engineer with a deep understanding of hardware and software troubleshooting, committed to maintaining cutting-edge technical skills.”

Each summary should be tailored to showcase the unique skills and experiences you bring to the table.

Create a Strong Experience Section for Your Desktop Support Engineer Resume

The experience section is where you get to showcase your journey in the IT world. Here, you can detail the roles you have undertaken and the impact you have made in those roles. Let’s look at how you can craft a compelling experience section:

  • “Led

    a team in a major system upgrade, enhancing operational efficiency by 30%.”

  • “Implemented a proactive maintenance schedule, reducing system downtimes by 25%.”
  • “Developed a user manual for company-specific software, facilitating smoother onboarding for new employees.”

Remember to quantify your achievements, providing a clear picture of the value you can bring to a potential employer.

Sample Education Section for Your Desktop Support Engineer Resume

Your educational background forms the foundation of your career. In this section, highlight your academic achievements and any additional courses or certifications that have equipped you with the necessary skills. Here is a sample:

  • Bachelor of Science in Computer Science, XYZ University, 2018
  • Certified IT Professional, ABC Institute, 2019

Ensure to include any relevant workshops or seminars that have contributed to your professional growth.

Desktop Support Engineer Skills for Your Resume

As a Desktop Support Engineer, your skill set is a blend of technical knowledge and interpersonal skills. Let’s categorize them into hard and soft skills:

Soft Skills:

  1. Communication
  2. Problem-solving
  3. Teamwork
  4. Adaptability
  5. Attention to detail

Hard Skills:

  1. Hardware and software troubleshooting
  2. Network configuration
  3. Operating system maintenance
  4. Database management
  5. Security protocols

Highlighting a balanced set of skills can portray you as a well-rounded candidate.

Most Common Mistakes to Avoid When Writing a Desktop Support Engineer Resume

While crafting your resume, it is essential to avoid common mistakes that can hinder your chances. Here are some pitfalls to steer clear of:

  • Using a one-size-fits-all resume for all job applications.
  • Listing job responsibilities without showcasing your achievements.
  • Ignoring the cover letter, which can be a platform to narrate your career story.
  • Overloading your resume with technical jargon.
  • Failing to proofread, which can result in typos and grammatical errors.

Avoiding these mistakes can help you craft a resume that is both authentic and compelling.

Key Takeaways for Your Desktop Support Engineer Resume

As we wrap up, let’s revisit the crucial points to remember while crafting your resume:

  • Emphasize your technical proficiency, showcasing your expertise in various IT domains.
  • Highlight your problem-solving skills, detailing how you have resolved complex issues in the past.
  • Include a section on continuous learning, showcasing the certifications and courses undertaken.
  • Illustrate your interpersonal skills, portraying your ability to work well in a team and communicate effectively.

Finally, feel free to utilize resources like AI Resume Builder, Resume Design, Resume Samples, Resume Examples, Resume Skills, Resume Help, Resume Synonyms, and Job Responsibilities to create a standout application and prepare for the Desktop Support Engineer job interview.

With this comprehensive guide, you are now equipped to craft a resume that truly reflects your skills and experiences, paving the way for a successful career in desktop support engineering. Best of luck!