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Having 19 years of professional experience mainly for IT companies in different roles and departments such as Customer Service, Procurement, Sales, Business Operations and Project Management.
Expertise on working with remote teams. Highly-developed organizational, planning and negotiation skills, verbal and non-verbal communication qualifications and problem solving abilities. Assertive, proactive and objective-driven, always aiming for company, team and personal goals.
- Customer Service
- Strategic Planning
- Data Analysis
Economy Project Manager
- Manage NALA Operations track for newly enabled global Circular Economy Program which consists of Device Buy-Back Program, Certified Refurbished Device Program, Recycling Service Program and Certified Refurbished Device Rental Program.
- Create clear project scope statement and supporting plan with materials and resource availability, tasks duration, risks and dependencies, budgets and costs.
- Review and document daily progress against the plan and adjust accordingly to optimize execution against timeline and budget metrics.
- Formulate tailored-to-the-audience status reports, summaries and dashboards for Core Team, C-Level, D-Level, SVP and VP executives.
- Identify cross-functional impacts of decisions and project plans and execution. Balance scope, schedule and budget considerations to adjust the project with minimal impact to the business.
- Engage additional resources as needed to address obstacles or delays.
Escalation Project Manager
- Project management from solution design, cost analysis, supplier negotiation, risk and dependency highlighting, materials booking, internal and/or third party repair execution coordination, documentation, through wrap-up, lessons learned and feedback for continuous improvement.
- Primary point of contact for Business teams to manage customer escalations related to non-standard processes and scenarios such as critical customer service recovery plans and product recalls.
- Drive escalations and cases with exceptional solution delivery, within budget, in a timely manner and required quality, setting correct expectations through effective communication and proactive engagements.
- Cost savings and reduction of 475k USD from 2017 to 2019, achieved 4x quota.
- Direct interaction with nearly all areas within the organization to ensure cases and escalations are solved within desired time-frame and budget.
- Synchronization of required teams to find root cause and resolution for every regional escalation, assuring that the obtained information and data will be used to improve service delivery.
- Identify and document areas for process improvement where standard process failed or does not exist.
Microsoft BU Product & Operations Manager
- Pre-sale, sale and post-sale processes within Microsoft T-36 Framework for Public and Private sector customers.
- Administrative functions for Microsoft Business Unit (Invoices, purchase orders, accounts receivable and accounts payable).
- Internal and external CRM Quality Assurance.
- Development of operational and sales reports for COO and BU director.
- Licensing contract generation and processing.
- Customer service for licensing and IT services contract holders.
- Development of escalation process with pre-defined SLA for customer’s complaints.
- Main relationship contact between Microsoft and Grupo CEPRA
Career Expert Tips:
What Should Be Included In A Project Manager Resume?
When writing a project manager resume, there are several key elements that must be included in order to make sure the document is effective and thorough. The first essential part of a project manager resume is the summary section. This should provide a brief overview of the candidate’s qualifications and experience as it relates to the position. It is important to add both hard skills and soft skills to demonstrate the candidate’s ability to manage projects effectively.
The next important piece of information to include on a project manager resume is the work experience section. Here, the candidate should list all the projects they have managed, along with a brief description of their responsibilities for each one. Depending on the individual’s experience level, the work experience section may include a few or several projects. It is important to use action verbs in this section to describe the accomplishments achieved and results obtained.
Another must-have for a project manager resume is the education section. In this section, the candidate should list their degrees, certifications, and any other coursework they have completed. It is also important to include any awards and honors they may have received.
Finally, the project manager resume should include a section dedicated to technical skills. This section should list all the tools and software the candidate is familiar with, as well as any specialized knowledge they may have.
By including all of these elements in a project manager resume, one can ensure that the document is comprehensive and effective. It is important to make sure that the document is tailored to the position and highlights the candidate’s accomplishments and abilities.
What Skills Should I Put On My Resume For Project Manager?
When crafting a resume for a project manager role, it is important to include the right skills in order to showcase your experience and qualifications. Project managers must have a variety of technical and soft skills to be successful in the role. Technical skills are the abilities that are specific to the job, such as an understanding of project management software and processes. Soft skills are transferable and often relate to a person’s ability to work well with others, such as communication, problem-solving, leadership and time management.
When writing a project manager resume, it is important to include both technical and soft skills. Technical skills that should be included are an understanding of project management tools and processes, knowledge of any relevant software, experience in leading and managing large projects, and experience in budgeting and financial analysis. Soft skills that should be included are communication and collaboration skills, the ability to solve complex problems, the ability to manage competing priorities, and the ability to lead teams.
It is also important to make sure that your resume accurately reflects your experience and qualifications. Include any certifications, trainings, or other education related to project management. Be sure to include any relevant work experience, such as managing teams, leading large projects, and developing budgets. Finally, make sure to include any other unique skills or knowledge that you have that are related to the role.
By including the right skills on your project manager resume, you can ensure that you stand out from the competition and demonstrate that you are the right fit for the role.
What Is The Job Description Of The Project Manager?
The job description of a project manager is an incredibly varied and complex one. It requires a diverse set of skills and experience to effectively manage a project from start to finish. These skills include technical knowledge, excellent communication skills, a well-developed sense of organization and planning, and the ability to motivate a team through times of stress and uncertainty. The project manager must also be able to develop and maintain a positive working relationship with stakeholders, customers, and other project team members.
Project managers are responsible for the entire project lifecycle, from the initial planning stages to the delivery of the final product. They must be able to create and maintain detailed project plans which include tasks, timelines, milestones, resources, and budget. During the project lifecycle, the project manager will work with the project team to ensure that all deliverables are completed on time and within budget. They must also be able to communicate frequently and effectively with stakeholders, customers, and team members, as well as be able to handle any problems or issues that might arise.
In addition, the project manager must be able to manage risk and anticipate problems before they arise. They must be able to develop and implement strategies to mitigate any potential risks, while also ensuring that the project progresses smoothly. Finally, the project manager must be able to evaluate the project upon completion and provide feedback to all stakeholders.
In short, the job description of a project manager is incredibly complex and requires an individual with a wide range of skills, experience, and knowledge. It’s a demanding role that requires excellent organizational skills, technical knowledge, and the ability to motivate and lead a team to successful project completion.
What Is A Good Objective For A Project Manager Resume?
A good objective for a project manager resume is one that outlines the specific skills and qualifications that make you stand out as a candidate. A project manager is responsible for leading, delegating, and managing the completion of a project to ensure that it meets its goals and objectives. When writing your objective, you want to make sure that it focuses on the things you bring to the role, and not just your experience.
Start your objective by outlining your experience in a particular field. For example, if you have worked as a project manager for several years, you can mention this fact and explain how it has helped you gain the skills and knowledge necessary to be successful in the role. This will give potential employers an indication of your level of expertise and the ability to manage a wide array of projects.
Next, you will want to list several of the key qualifications you possess. This could include your knowledge of industry best practices, your ability to manage multiple projects at once, your ability to motivate and inspire others, and any other specific skills that you possess that make you an ideal candidate for the position.
Finally, you should state the value that you can bring to the role. This could include your commitment to exceeding expectations, your willingness to go above and beyond to ensure successful outcomes, or your ability to think outside the box to develop creative solutions to problems. By outlining your value, you will show employers that you are capable of leading projects to successful completion.
By taking the time to craft a compelling objective for your project manager resume, you will stand out as a candidate and give potential employers a better understanding of why you are the perfect fit for the role.
What Are The Career Prospects In The Project Manager?
The career prospects in the project manager role have never been brighter. The job market for project managers is growing rapidly, especially in the IT and software development industries. Project managers are responsible for coordinating the activities of different teams working on a project, ensuring that it is completed on time and within budget.
Project managers must be organized and detail-oriented, but also be able to communicate effectively with team members and manage their expectations. They must be comfortable working in diverse and complex situations, and have excellent problem-solving skills. Strong leadership and interpersonal skills are essential for project managers, as they must be able to lead and motivate their teams to deliver results.
Project managers must also be able to create and manage detailed schedules and plans, as well as monitor progress and make adjustments as needed. They may need to consult with outside vendors and contractors to ensure the project’s success, as well as manage risk and handle any issues that arise.
Project managers typically have a bachelor’s degree in a related field, as well as several years of experience in project management. Certification in project management is also becoming increasingly popular, and many employers are now requiring certifications in order to be considered for project management positions.
If you have the right skills and qualifications, a career as a project manager can offer you excellent job security, a high earning potential, and the opportunity to work on interesting and challenging projects. With the right resume, you can put yourself in a position to take advantage of the ever-growing need for project managers.
Key Takeaways for an Project Manager resume
As an aspiring project manager, your resume must demonstrate your ability to effectively manage and lead teams. It should include an extensive list of responsibilities that you have successfully completed. To ensure that your resume stands out from the competition, here are some key takeaways when writing your project manager resume:
- Highlight any project management qualifications or certifications you may have. Include any relevant PMP or PRINCE2 certifications you possess, or any software engineering or technical courses you have completed. This will show recruiters that you have the necessary skills and qualifications for the role.
- Detail the projects you have successfully managed. Include a section that discusses the scope of the project and how you were able to successfully manage it from beginning to completion. Describe any challenges you faced and how you were able to overcome them.
- Focus on demonstrating your leadership skills. Highlight how you were able to motivate and inspire your team to achieve their goals. Demonstrate how you were able to delegate tasks and manage resources for maximum efficiency.
- Describe your communication and collaboration skills. Talk about how you were able to build relationships with stakeholders and make sure everyone was on the same page. Provide examples of how you were able to ensure the team was working together to achieve the project’s objectives.
- Showcase your problem-solving abilities. Explain how you have been able to successfully troubleshoot any issues or problems that have arisen. This will show recruiters that you are a reliable problem solver when it comes to managing projects.
By following these key takeaways, you can ensure that your project manager resume stands out from the competition . Show recruiters that you have the skills, experience, and motivation to lead and inspire teams to achieve their goals.
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