Sales-Supervisor-Sample-Resume

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JOHNSON MEJOMON

Sales Supervisor

Summary

To grow along with the organization and become a professional of excellent repute by effectively contributing towards the goal of organization.

Work Experience

Team Lead

PAYTM (One97 communications)

Present

  • Sales of EDC/POS & QR 
  • Leading a team of 8-10 members, monitoring the teams activities & Performance
  • Meeting and exceeding the targets set by the management
  • Handling customer escalations and complaints.
  • Introducing e-wallet services
  • Convincing the importance of digital payments to the clients
  • Selling different offerings of digital payments to the clients

Relationship Manager

Mswipe Technologies Pvt Ltd.

Sep 2019

  • Supervised the customer experience team of entire Kerala
  • Revenue enhancement by selling EDC/POS machines  and QR
  • Supervised a team of 8-10 members, monitoring the teams activities and performance.
  • Meeting and exceeding the targets set by the management  
  • Create and support client retention strategies for existing customer base and for new customers.

Team Leader – Service

Univercell Mobiles.

Sep 2017

  • Supervised customer service team – Kerala.
  • Maintain good relationship with the brand service centers and delivery of serviced handsets on time.
  • Complaint Management & CSA

Circle coordinator-Off role

Tata Teleservices Ltd

Mar 2014

  • Closing Circle Mobility Nontechnical related complaints.
  • Escalating the issues to the concern technical and nontechnical team ensuring the fast resolution for delighting the customer satisfaction.
  • Doing Live Call Auditing of the CC team.
  • Giving process education to TVH/TVS team based on the customer complaints

Team Leader – Retail CC

Dishnet Wireless Ltd- Aircel

Jul 2011

  • Supervised a team of 5-7 members,
  • monitoring the teams activities
  • Providing resolution for Activation related issues

Education

Bachelor’s Degree

San Jose State University

Plus Two

Northeastern University

SSLC

Arizona State University

Languages

  • English
  • French
  • Arabic
  • German

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