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I am a fresh college graduate, currently looking for a full-time job which is relevant to my major. Highly- motivated with an average good university degree, capability to work under pressure when studied and worked at the same time. Ready to use all my abilities I have to support co-workers, seeking all opportunity to lever my talents to achive higher-lever of work in the future.
- Interpersonal skills
- Listening skill
- Customer service
- POS system
- Highly organized
- Received customer’s call and supported them all queries, complaints which on related products and services.
- Made the customer’s survey, the outbound call (if assigned), boosted new and old customers NPS scores be stable or increasable.
- Helped, answered and solved the problem through phone call/fanpage or mail, maintained most customers safisfaction.
- Took phone orders and completed those for customers as fast as posible. Received excellent staff award of the month.
- Explained and instructed how to use the products by my compasion through phone call.
- Dealed with any customer’s complaint and queries ralated to products and services, kept my positive attitude with customers even they do not satisfaction or angry.
- Greeted customers in a friendly manner as they entered the store, helped them with any questions and informed them about daily beverage we serve.
- Took customer orders and entered them into the point of sale system, handled payments, made offers and promotions to increase revernues.
- Created coffee and other beverages, checked the inventory and ordered if out of.
- Kept the store, line, bar area and backroom to be cleaned and tidied at all times.
- Responsible for any sudden situations happening during working shift.
Bachelor Degree of Commercial- Administration
Major: Logistic and Supply Chain
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