Technical Support CV Sample

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James Harry

Technical Support

Summary

Experienced troubleshooting and support professional bringing experience in hardware, software, audiovisual equipment, and customer support across a wide range of diverse industries.  Excels at deescalating challenging customer situations and maintaining positive relationship with stakeholders.

Skills

  • Troubleshoot complex technical issues in the field; solutions included configuration, replacement and repair of laptops, desktops, peripherals & servers, Dental Imaging Devices and mobile devices (Android & iOS)
  • Audiovisual troubleshooting, repair and support for complex multi-day events
  • Relayed field observations to key executives and company stakeholders regarding products, services and client interactions
  • Created content and implemented training curriculum for technical operations
  • In-depth software and hardware support for specialized industries including medical, insurance, energy, banking and security systems
  • Build/configure new servers & workstations from scratch, including software installation and troubleshooting
  • A Plus Certification, 2009
  • Networking installation, maintenance & troubleshooting using many networking protocols including TCP/IP and NetBIOS
  • Remote troubleshooting with LogMeIn, TeamViewer, Bomgar, VNC & many more applications
  • Designated to closely support executive level staff and provide support during key events/VIP visits.

Work Experience

Imaging Support Technician

Henry Schein Tech

Present

  • Remote troubleshooting & maintenance on multiple medical imaging devices; Provided troubleshooting, customer service & support.
  • Tracked manufacturer repairs & coordinated replacement & warranty service for thousands of medical offices in US and Canada.

Desktop Support

Deep South, LLC

2017

  • Managed remote user issues, troubleshooting and deploying to the field as needed to resolve concerns. 
  • Installed, configured & maintained VOIP telephones and conferencing system.
  • Configured mobiles/tablets including setup of Citrix & VPN.

Remote Site Desktop Support

National Oilwell Varco

2013

  • Remotely supported & maintained computers at 100+ remote locations for 500 end-users; Procured, configured and deployed new laptops, desktops, peripherals & accessories.
  • Provided A/V support for events including displays, computer systems, networking and software troubleshooting.
  • Actively maintained effective working relationships with hundreds of end users globally, most on a first name basis. Selected to support the executive level staff through resolution of technical challenges.

IT LAN Administrator/Hardware Installer

Global Industries

2007

  • Built, installed, repaired and maintained laptops, desktops, peripherals, software and offshore computer systems.
  • Analyzed hardware and software needs; created project plans based on analysis and executed rollout of new devices and applications

Languages

  • English
  • French
  • Arabic
  • German

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