Technical Support Engineer Resume

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Technical Support Engineer Resume Example

Andrew Kevin
Technical Support Engineer

  • Senior Technical Support Engineer specializing in Software and Hardware Troubleshooting.
  • Experienced with Most of Operating Systems and Networks in troubleshooting and support. Well-versed in Database and programming languages.
  • Strong background in Technical Operations and customer relations.

Skills

  • Help desk and tech support:Hardware Assembly, Maintenance, Peripherals, Printers ,Drivers
  • Networks Configuration: Servers, Routers, TCP/IP Sockets, LAN Technology , Fiber Optics Fundementals
  • Operating Systemes: Windows servers, XP, 7, 8, 10, MAC OS
  • Leadership and Operations: Customer Service-Oriented, Exceptional Verbal and written communication skills, software training and implementation, Efficient multi-tasker
  • Application development, database sys and programming Languages: My SQL, Microsoft SQL, Oracle, Crystal ReportsC++/C#, XML, SQL, ASP.Net, HTML, CS

Experience

Front Desk Associate
Diamond Core Hotels   Aug 2015 ­ Present

  • Meet the new tenants among all Clients Locations to clarify and explain our software features
  • Responsible for the UAT, Rollout and Go-live processes for the Sales Tracking Software “eReceipt”on each tenant POS
  • Manage, configure and Troubleshoot all Tenants POS devices H/w and S/w
  • Create the tenant software execution code using XML Parser
  • Gathering daily and monthly reports for All Retailers Technical Incidents
  • Follow-up the daily task with the team members and ensure that all incidents engagements updated correctly

Technical Support Engineer
Micro Chip Technologies   Mar 2008 ­ Aug 2015

  • Provide technical support for Etisalat E2E Devices S/w and H/w
  • Perform Surveillance, KPI Monitoring, Incident Management, and Change Management,
  • Run and execute NOC activities and routines
  • Send/receive/follow up with trouble reports sent to the delivery units/supplier/customer
  • Generate reports and logs from server using (oracle database and Linux)
  • Generate devices Mobicontrol report

Advanced Technical Support
NewLine Telecom –
Aug 1995 ­ Jul 2003

  • Handle inbound and outbound technical calls and provide the technical support needed for the TE VIP customers
  • Handling all domain and email troubleshooting and support
  • Assisting customer with “Static IP” configuration and troubleshooting
  • Handling all VDSL Clients support
  • Handling TE-Wifi (Wifi-Venue) for public wireless customers

Education

Masters in Computer Science
University of the West Rosemead, CA – Oct 2018

Bachelor in Computer Science
VNR Technologies – Oct 2018

Languages

  • English
  • French
  • German

Hobbies

  • Reading Books
  • Playing Tennis
  • Blogging
  • Exploring New Places