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Experienced Technical person with over 2 years of experience in service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.Retained many customers who are in verge of service terminations.Recognized as top performer consistently during branch operations.
- Time Management
- Technical issues analysis
- Seeking solutions with positive attitude
- Consultation and advisory
Customer Care Representative
- Responded to customer needs through competent customer service and prompt problem-solving.
- Answered average of 350-400 calls, per day, addressing customer inquiries, solving problems and providing necessary information.
- Achieved 90-95% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Achieved positive results consistently during employee evaluation
- Created hypothetical E-commerce website as internship project
- Implemented website and integrated solutions into business operations.
- Implemented database(MySQL) in real world projects.
Technical Support Executive
- Overall brands Router configuration.
- Solving overall network and IPTV related issues.
- Dealing with specific wireless related issues.
- Co-oridinating with Jr. Support executives during field visit.
- Led team of 12-15 support staff per shift by prioritizing tasks and assigning duties.
SLC(School Leaving Certificate)
- Secured 1st division
- Secured 2nd division
BCIS(Bachelor of Computer Information System)
- Currently running
Career Expert Tips:
What Should Be Included In A Technical Support Resume?
When it comes to writing a technical support resume, there are several important things to consider. One of the most important elements of a technical support resume is that it should be tailored to the specific job or industry. You will want to set yourself apart from other applicants by highlighting your skills and experiences that are relevant to the job.
When writing your technical support resume, you should include a few key components. First, you should include a summary of qualifications that demonstrate your relevant qualifications and experience. Make sure to include any certifications or technology-related skills that you may have. Your education and any additional qualifications should also be included.
Next, you should include a list of your technical skills. This could include software, hardware, and network skills. This should be detailed and demonstrate a proficiency in the specific areas.
In addition to technical skills, you should also include any experience you have in customer service. This could include customer service experience in any industry and any technical experience you may have. You should also include any relevant awards that you won, as well as any certifications or other professional development activities.
Finally, you should include any hobbies or interests that demonstrate your enthusiasm and commitment to the technical support field. This could be anything from programming to gaming.
When writing your technical support resume, it is important to focus on your qualifications and skills that are relevant to the job. You should also include any certifications or awards that you won and any experiences that show how passionate you are about technical support. Taking the time to make sure that your technical support resume is tailored to the job you are applying for will help you stand out and make a great impression.
What Skills Should I Put On My Resume For Technical Support?
If you’re looking for a job in technical support, you need to make sure that your resume is up to date and includes all the key skills and experience you possess. Your technical support resume should include a strong summation of your experience in the field, as well as a list of the technical proficiencies that make you qualified for the position.
When listing your technical proficiencies, it’s important to be as specific as possible. Include each type of software, operating system, hardware, and other technology that you are familiar with. Include any certifications that you have that are related to the job.Be sure to also include any troubleshooting or diagnostic experience that you’ve had.
When listing your technical support experience, make sure to include any customer service experience. If you’ve worked in a technical support role in the past, make sure to highlight the job responsibilities and achievements you had. Provide a brief description of the types of tasks you performed, such as resolving customer issues, updating software, or setting up hardware.
It’s also important to include any skills you have that are related to the role. Examples of these skills could include problem-solving, communication, active listening, and customer service. It’s also important to make sure that your resume is up-to-date with the latest technical skills.
By including all the necessary information in your technical support resume, you’ll be able to stand out from other applicants and show employers that you’re the perfect candidate for the job.
What Is The Job Description Of The Technical Support?
Technical Support involves providing assistance and troubleshooting for customers and clients with technical problems related to computer systems, software, or hardware. As such, technical support must be knowledgeable about both hardware and software and have excellent customer service skills. They must be able to answer questions and solve problems quickly and effectively, as well as provide advice on system upgrades and replacements.
Technical Support specialists are often the first point of contact for customers and clients with technical issues and must be able to provide solutions and additional resources to help customers resolve their technical issues. They should also be able to provide accurate documentation of the customer’s issues and be able to identify and troubleshoot potential system problems. Additionally, they should be able to provide training and support to customers when needed.
Technical Support specialists are responsible for providing assistance and support to customers with technical issues related to computer systems, software, or hardware. They must be knowledgeable in both hardware and software and have excellent customer service skills in order to answer questions and solve problems quickly and effectively. They must also provide advice on system upgrades and replacements, as well as provide accurate documentation of the customer’s issues and be able to identify and troubleshoot potential system problems.
Additionally, they should be able to provide solutions and additional resources to help customers resolve their technical issues, provide training and support to customers when needed, and be able to keep up-to-date with the latest software and hardware technologies.
What Is A Good Objective For A Technical Support Resume?
When writing a technical support resume, one of the most important elements to include is a good objective statement. A strong objective statement can instantly make the recruiter or hiring manager take note of your resume. It should briefly explain what you offer, why you are interested in the job, and how you can contribute to the company.
When writing an objective statement for a technical support job, be sure to include your experience in the field. Mention any certifications, special skills, and qualifications you’ve obtained. Make sure to also highlight your customer service skills, as this is an important quality in a technical support worker.
Your objective statement should also clearly explain why you are the best candidate for the job. You should make sure to emphasize your ability to troubleshoot and resolve any technical issues quickly and accurately. It is essential to demonstrate that you are capable of handling the technical challenges associated with the position.
Finally, your objective statement should convey your enthusiasm for the job. Show the employer that you are motivated to learn and grow in the field of technical support. It is also important to emphasize your desire to help customers solve their problems. A good objective statement can make it clear that you are the right person for the job.
What Are The Career Prospects In The Technical Support?
The career prospects in the field of technical support are excellent. Technical support professionals are in high demand as companies seek out employees who have expertise in technology-related areas. Whether you are looking to work in a corporate environment or in a small tech-savvy business, a career in technical support can open the door to a wide variety of job opportunities.
In many companies, technical support professionals are responsible for the installation, maintenance, and troubleshooting of computer systems. They are also responsible for creating user support plans and providing end-user training. Technical support specialists often work with customers to answer questions about hardware, software, and network setup issues. In some cases, they may also be able to help with troubleshooting technical issues that arise from hardware and software upgrades.
Tech support professionals also have the opportunity to work in a variety of other areas, such as software development, computer programming, and web development. Those who are knowledgeable in multiple areas of tech support may be able to move up the corporate ladder quickly, as many companies are looking for employees who can provide a wide range of technical support services.
In addition to providing technical support, many employers also look for individuals who have good communication and problem-solving skills. It is important for technical support professionals to have the ability to work independently as well as in a team environment.
Overall, the career prospects in technical support are promising. Those who have the necessary technical knowledge and experience, as well as the right skills, can find an abundance of job opportunities in the tech support industry. With the right qualifications and dedication, technical support professionals can have successful and rewarding careers.
Key Takeaways for an Technical Support resume
Writing a resume for a technical support job can be a daunting task, but with the right approach, it doesn’t have to be. As a technical support professional, it’s important to focus on the skills and experience that are most relevant to the position you are applying for. There are some key takeaways that can help you write a professional and effective resume when applying for a technical support role.
- First, it’s important to highlight your technical skills and experience. A technical support role requires a certain level of technical knowledge, so make sure you include any relevant technical skills and experience. This could include experience with software and hardware installation and troubleshooting, system configuration, and other technical tasks.
- Second, include any customer service experience you may have. Technical support roles typically involve a lot of customer service and communication, so any customer service experience is relevant and important to showcase.
- Third, emphasize your ability to think critically and problem-solve. Technical support roles require the ability to think on your feet and troubleshoot quickly and effectively. Showcase any experience you may have with problem-solving, particularly in a tech support setting.
- Highlight any other relevant experience or skills you have. Technical skills are very important in a technical support role, but so are soft skills such as communication, organization, and the ability to work both independently and as part of a team. Make sure to include any experience or qualifications you have in these areas as well.
- Finally, don’t forget to mention any relevant certifications or educational qualifications you may have. Certifications such as CompTIA A+ or Microsoft Certified Professional can go a long way in helping you stand out from other candidates as they demonstrate your technical knowledge and expertise.
Overall, writing a resume for a technical support job can be challenging but by following these key takeaways, you can create a professional and effective resume that will help you land that job.
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