Technical Support Resume Example

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Rachel Edward

Technical Support

Summary

Experienced Technical person with over 2 years of experience in service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.Retained many customers who are in verge of service terminations.Recognized as top performer consistently during branch operations.
 

Skills

  • Time Management
  • Technical issues analysis
  • Seeking solutions with positive attitude
  • Consultation and advisory

Work Experience

Customer Care Representative    

Delta Techno Services Limited

Sep 2012

  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Answered average of 350-400 calls, per day, addressing customer inquiries, solving problems and providing necessary information.
  • Achieved 90-95% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Achieved positive results consistently during employee evaluation

Intern

Marico Infotech

Jul 2017

  • Created hypothetical E-commerce website as internship project
  • Learned to implement different web technologies like Javascript,PHP,jQuery,JSON,AJAx for web development
  • Implemented website and integrated solutions into business operations.
  • Implemented database(MySQL) in real world projects.

 

Technical Support Executive

Vim Communications

Present

  • Overall brands Router configuration.
  • Solving overall network and IPTV related issues.
  • Dealing with specific wireless related issues.
  • Co-oridinating with Jr. Support executives during field visit.
  • Led team of 12-15 support staff per shift by prioritizing tasks and assigning duties.

Education

SLC(School Leaving Certificate)

San Jose State University

Mar 2010

  • Secured 1st division

Management Studies(+2)

Northeastern University

May 2012

  • Secured 2nd division 

BCIS(Bachelor of Computer Information System)

Arizona State University

Present

  • Currently running

Languages

  • English
  • French
  • Arabic
  • German

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