Customer Service Resume Sample

How to write a Customer Service Resume?

Have you ever been looking for a job working in customer service? You know that your resume needs to feature all of the relevant information about your skills and experience, but it can quickly become overwhelming. This article will provide a step-by-step guide to help write the perfect customer service resume that will get you noticed. Follow this guide from start to finish with tips from industry professionals on how to best represent who you are as an employee.

Step 1: Choose a style that is right for you.

The first thing to start with is choosing the appropriate style for your resume. There are many types of resumes, such as chronological and functional, but most customer service resumes tend to be hybrid resumes. It’s important to stick with the basic information when writing your resume unless you have an experience that is very unique to what the company is looking for.

Step 2: Create an outline for your resume.

Next, create an outline for your resume. Your resume’s layout should be easy to read because the recruiter won’t have much time to thoroughly look through your resume. Make sure that you include a title at the top that describes why you are the best candidate for the job that is being offered. In order to do this, you must analyze all of the skills and experience listed on your customer service resume and determine what makes you unique from other candidates.

Step 3: Create an opening statement.

After you have completed the outline, you can start with your opening statement. This is where you explain why you are the perfect candidate for the job that is being offered. Here are some examples of what could be in your opening statement:

I am a perfect fit for this position because I possess excellent customer service skills and an enthusiastic work ethic. I am a strong communicator and always go above and beyond to ensure that I deliver what my customers expect from me.

As you can see in the above example, it’s important to be specific with what you are claiming. If you don’t have this information already, it will be hard for the recruiter to believe that your position is a perfect fit for you. It’s best to go through each skill and experience on your resume and find a way to explain why the experience is unique from other candidates on the market.

Step 4: Create a mission statement.

Now that you have the opening statement completed, it’s time to create a mission statement. Your mission statement can be very simple and don’t need to be fancy. For example, it could say something like this: I am a dedicated and focused individual who is ready to take on any challenges that come along with working in customer service.

Also, remember that you are trying to sell yourself as the best candidate for the job. Being confident and passionate about what you want is essential when writing your mission statement.

Step 5: Add more detail to your resume.

After you have written your mission statement, it’s time to start filling information about your experience into the rest of your resume. Don’t copy and paste the same information from your job description straight onto the resume. Instead, use this space to explain how your previous experiences helped you learn important skills that are applicable to customer service. For example, in the above mission statement, we included information about how we learned communication and interpersonal skills through our previous experience working at a restaurant.

Customer Service Job Description:

A Customer Service Representative or CSR serves a client by answering questions and assisting them with their needs. They can be responsible for working from a script or helping the clients find what they are looking for online. The customer service representative may also help clients with placing an order online, canceling an order, changing billing information, and processing credit card payments.

List of Customer Service Roles & Responsibilities:

• Implement customer service training programs.
• Maintain files of customer accounts and records.
• Answer customer inquiries.
• Handle complaints from customers about billing or products.
• Provide information to customers by telephone, mail, or email.
• Review billing records or other account records to resolve customer complaints.
• Explain or sell products and services to customers over the telephone, in person, or via computer.
• Greet customers upon entering a store and offer assistance in locating merchandise.

Tips to write a Customer Service Resume Summary:

• Include keywords such as excellent communication skills, a positive attitude and an ability to foster good relationships.
• Add experience with customer service to your resume.
• List any awards or accolades you may have received in your field, such as a Customer Service award.
• Include some customer service experience in your resume if you are new to the field.
• Mention any volunteer experience where you helped others or provided customer service.
• Include customer service experience in your resume if you are seeking a position where you can work with the public.
• Include any certification you have received in customer service.

Top 15 Customer Service Skills:

1. Managing Customer Relationships
2. Problem Solving
3. Interpersonal Skills
4. Communication Skills
5. Resolving Conflicts
6. Handling Difficult Situations
7. Negotiating
8. Exhibiting Empathy Towards Others
9. Presentation Skills
10. Delegation
11. Service Orientation
12. Teamwork
13. Writing and Communicating Clearly
14. Active Listening
15. Working with Others

Tips to write a Customer Service Resume with no experience:

• If you don’t have much experience in customer service, including an interesting statement that shows you are qualified for the job.
• Volunteer to work in a customer service position at the beginning of your resume to demonstrate your enthusiasm for the field.
• Highlight any skills or qualifications you have that relate to being a good CSR, such as attention to detail or working with people.
• List internships in customer service on your resume.
• Include any extra or volunteer experience in customer service on your resume.
• List any related subjects you like or are willing to study in school.
• List any centers where you were a student if it relates to your goals in customer service.
• List any organizations or sports teams you were involved with and how you served them on the field or in the office.
• Research any companies where you plan to apply and indicate those skills that will be most useful to them.

Tips to write a Customer Service Cover Letter:

• Include your name, address, phone number, and email address at the top of your letter.
• Address your letter to a specific person who will be hiring for the customer service position.
• Keep your cover letter to one page and include any details that are not in your resume such as why you are interested in the job or anything that would showcase your skills.
• Make sure you include a good opening statement that states why you are interested in the job and what makes you qualified for it.
• Keep the language to a professional level and use appropriate grammar.
• Avoid any slang, clichés or formality (make it stronger, not weaker).
• Add anything that is not in your resume that you feel will make you stand out from other applicants.
• Include a sentence close to the end of your cover letter that indicates when you can return calls or next steps in the process.
• If you have a portfolio, send it after you have applied but before an interview.

Key Takeaways:

– Communicate your interest in the job.
– Demonstrate your ability to handle stressful situations.
– Provide examples of how you have handled a difficult situation with ease or trained people on how to handle difficult customers.
– List any awards or accolades you may have received in your field such as a Customer Service award.
– Include some customer service experience in your resume if you are new to the field.
– Mention any volunteer experience where you helped others or provided customer service.