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Multi-tasking and detailed oriented administrative and customer relations individuals with years of experience across different industries and awarded with service excellence prize in the organisation.
Flexible and hardworking with strong drive to succeed. Keen to go back to workforce after a career break due to family matters.
- Office Administration
- Meeting Support
- Customer Service
- Client Relations
- Public Relations
- Receptionist Skills
- Freight Forwarding
- Event Coordination
- Shipping Basics
- Office Administration – Provide professional administrative support to management team.
- Customer Service – Pro-active communication with horse owners on all enquiries.
- Meeting Support – Collate statistics and management report preparations.
- Public Relations – Support in various reward schemes and other administrative tasks assigned.
- Event coordination – Oversee and manage the operation on horse-racing day.
Reasons for leaving : Taking career break due to family matters.
CUSTOMER SERVICE EXECUTIVE
- Air import and export documentation preparations and shipment coordinations.
- Answering to customer’s rates enquiries, quotations, and as well as updating shipment status.
- Handling full spectrum of shipping function including liason with carriers and customers.
- Attend to customer enquireis and review requirements to ensure operational function has the capability in meeting service delivery.
- Customer management support includes after-sales follow-ups to ensure customer’s requirements are fulfilled without delay.
Reasons for leaving : Department downsizing
SENIOR SALES SUPPORT OFFICER
- Fulfill administrative support to HOD and sales managers.
- Worldwide communciations internal and external on all import and export transactions.
- After sales follow ups to ensure customer’s requirements are fulfilled.
- Joint effort with sales managers in developing new possible transportation routes to achieve cost savings and better TAT.
Reasons for leaving : Business directions changed and was assigned to client’s based location.
CUSTOMER SERVICE EXECUTIVE
- Import and export documentations
- Customer enquiries and coordinations
- Troubleshooting customer feedbacks
- Internal coordinations with teams
- Shipment payment follow-ups
- All other administrative tasks assigned
Reasons for leaving : Company Reorganization
Completed N Level
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