Application Support Analyst Resume Example

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Ryan Harry

Application Support Analyst

Summary

Highly skilled Application Support Analyst with expertise in Unix and Linux-based systems to providing a pleasant experience for business application users. Vast experience in high-volume environments with strong analytical communication and organizational abilities. Dedicated team player with the ability to communicate and interact with technical and non-technical users throughout stages of system development.

Skills

  • Application Support
  • Oracle Database, SQL, MySQL
  • Python, HTML, CSS

Work Experience

Asst. Application Support Analyst

Tiger IT Bangladesh Ltd.

Present

Key Responsibilities:
– Working with existing Business Application features, enterprise server architecture and database.
– Participate in problem analysis meetings with clients, receives and initiates ticket/task from application users/client, list product change requests.
– Execute first level investigation, troubleshoot and respond to existing ticket/task.
– Route the problem on to the relevant people if it is beyond scope and update and close ticket/task in a timely manner.
– Collaborates with NOC and other relevant teams to identify ways to troubleshoot and increase end user satisfaction.
– Establish new users, manage access levels and reset passwords.
– Assist post deployment application testing.

Asst. Tech Support Analyst

EVR Project (Tiger IT Bangladesh Ltd.)

Mar 2019

Key Responsibilities:
– Coordinate resolutions with development team and project managers.
– Complete root cause analysis of defects.
– Troubleshooted and resolved application issues escalated from end users.
– Worked with development team to assess issues and test for solutions.
– Integrated application software and hardware configuration changes.

IT Support Officer

Social Marketing Company

Jan 2012

Key Responsibilities:
– Provided every day administrative support including proofreading, distributing incoming mails, processing outgoing mails and operating printers & fax.
– Prepared data spreadsheets, charts, graphs, and other documents as required.
– Provided technical assistance to office staffs as needed.
– Perform routine PC maintenance and updates for performance efficiency.
– Assisted in maintaining Internet service, firewalls, and telephone systems.

Education

Post Graduate Diploma in Information Technology

San Jose State University

Present

Languages

  • English
  • French
  • Arabic
  • German

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