Application Support Engineer Resume Sample

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Eugene Smith

Application Support Engineer

Summary

Self-motivated and experienced master’s graduate from RMIT University with a demonstrated history of providing comprehensive application support to end-users in industry. With broad technical expertise in assisting clients with identifying and troubleshooting technical issues, problem-solving, handling a high number of tickets and provided technical guidance to optimize workflows, I am seeking a rewarding full-time opportunity as an Applications Support Engineer. In my foreseeable future, I wish to anchor a fundamental role in spearheading projects for a leading ICT organisation.

Skills

  • SQL
  • JAVA
  • MS SQL Server (T-SQL)
  • HTML5
  • CSS3
  • Kotlin
  • Microsoft Office 365
  • Windows XP/7/8/10
  • Linux
  • MacOS
  • Android Studio
  • GitHub
  • Bitbucket
  • Firebase
  • Microsoft SQL Server (2008, 2010, 2014 and 2016) Management Studio
  • Eclipse IDE
  • IntelliJ IDEA

Work Experience

Application Support Engineer

63Moons Technologies Limited

May 2017

  • Supported and monitored deployment for Stock Market back-office applications used by financial advisors, brokers, investment management firms. 
  • Supported applications hosted on Web and Application Servers.
  • Ad-hoc SQL queries to extract platform usage data reports, to help business and technology leaders with decision making
  • Performed CRUD SQL scripts per user/product requirements.
  • Worked in a cross-functional setting with application developers, testers, business partners and product owners on corrective actions or viable workarounds to resolve issues on day to day basis within agreed Service-Level Agreement (SLAs)
  • Installed, configured, upgraded and maintained new and existing customer implementations

Education

Master of Science in Information Technologies

San Jose State University

Jul 2019

Bachelor of Engineering in Information Technology

Northeastern University

Jul 2015

Project

Postgraduate IT project (Industry based)

Android Developer

Jun 2019

Develop a social media platform that allows users to find jobs based on their characteristics. The application offered transparency and easy visibility for recruiters in hiring the perfect candidate.

Movie Night Planner App

Android Developer

Nov 2018

A simple Movie Night Planner app to create and schedule movie viewing events and invite attendees. A movie appl also include a feature like notifications, event location information and distance to the events from the current location.

Languages

  • English
  • French
  • Arabic
  • German

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