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Application Support Engineer
Self-motivated and experienced master’s graduate from RMIT University with a demonstrated history of providing comprehensive application support to end-users in industry. With broad technical expertise in assisting clients with identifying and troubleshooting technical issues, problem-solving, handling a high number of tickets and provided technical guidance to optimize workflows, I am seeking a rewarding full-time opportunity as an Applications Support Engineer. In my foreseeable future, I wish to anchor a fundamental role in spearheading projects for a leading ICT organisation.
- MS SQL Server (T-SQL)
- Microsoft Office 365
- Windows XP/7/8/10
- Android Studio
- Microsoft SQL Server (2008, 2010, 2014 and 2016) Management Studio
- Eclipse IDE
- IntelliJ IDEA
Application Support Engineer
- Supported and monitored deployment for Stock Market back-office applications used by financial advisors, brokers, investment management firms.
- Supported applications hosted on Web and Application Servers.
- Ad-hoc SQL queries to extract platform usage data reports, to help business and technology leaders with decision making
- Performed CRUD SQL scripts per user/product requirements.
- Worked in a cross-functional setting with application developers, testers, business partners and product owners on corrective actions or viable workarounds to resolve issues on day to day basis within agreed Service-Level Agreement (SLAs)
- Installed, configured, upgraded and maintained new and existing customer implementations
Master of Science in Information Technologies
Bachelor of Engineering in Information Technology
Postgraduate IT project (Industry based)
Develop a social media platform that allows users to find jobs based on their characteristics. The application offered transparency and easy visibility for recruiters in hiring the perfect candidate.
Movie Night Planner App
A simple Movie Night Planner app to create and schedule movie viewing events and invite attendees. A movie appl also include a feature like notifications, event location information and distance to the events from the current location.
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