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Customer Relation Specialist
Experienced and self-motivated managerial officer with capability of adapting quickly with technology. Highly competent communicator whom is skilled in multitasking and effectively communicating with others.
Bringing forth a proven track record of successfully managing tasks assignment, using Microsoft Team, Anama, or Trello, plus, leading and training a team of professionals to work toward the mutual goals.
- MS Office & Team
- Interpersonal Communication Skills
- Time Management & Tasks Tracking
- JIRA, MantisTB
- Anama, Todoist, Trello
- Facebook Page Moderator
- Employee Training
Customer Relation Specialist
- Single-handedly trained and developed telesales and Q&A team to reach 2,400 data per week with conversion rate of 32.2%.
- Led a moderator team for 03 Facebook pages of the BE application, filtered inappropriate contents and photos, channeled the opinion and information flow to avoid negative affects toward the reputation of BE, and created engaging content to boost people activities.
- Trained an internal team for UAT for new features or updates of the application, logged bugs via Jira, thus followed up with the Tech team for solution.
- Proposed and executed the detailed expansion plan, tracking tasks via MS Team and Google Suite => successfully expanded to 05 provinces in 03 months.
- Acquired in total of over 18,000 drivers both car and bike in the North of Vietnam with zero cost. Achieved target KPI 10/12 months.
Customer Relation Specialist
- The Chadstone outlet locates within the largest shopping complex in the Southern hemisphere.
- Handled massive influx of customers via face-to-face, phone calls, and website messages regarding customers’ issues.
- Improved operational efficiencies by leading a team of three employees to manage customers’ requests, store inventory, transactions, new purchase orders, and pricing needs.
- Monitored documents and status of the tasks assignment through Google Spreadsheet, Todoist, or Trello.
Master of Tourism and Hotel Management
Bachelor of Commerce – Marketing
Career Expert Tips:
What Should Be Included In A Customer Relation Specialist Resume?
When writing your Customer Relation Specialist resume, it is important to include all of the essential information employers need to know. Your resume should demonstrate your knowledge of customer service, your ability to handle customer complaints, and your experience in resolving customer issues. It should also showcase your effective written and verbal communication skills and your ability to maintain a professional attitude in difficult customer situations.
Your resume should include a summary statement that briefly introduces you and your customer service experience. This should include your years of experience, your primary job duties, and your skills in customer relations. Next, provide a detailed description of your job history. List the job title, employer name, dates of employment, and a brief description of duties.
Your resume should also include any relevant certifications or credentials earned in the field, such as the Certified Customer Service Professional (CCSP) certification. If you have any special skills related to customer service, such as the ability to speak multiple languages, be sure to include this information as well.
Finally, include a section of references. These should be individuals who can attest to your customer service skills and professionalism. You may also include contact information for past employers and supervisors who are willing to provide additional information about your skills and experience. Following these tips will ensure that your Customer Relation Specialist resume stands out from the rest.
What Skills Should I Put On My Resume For Customer Relation Specialist?
When it comes to writing a resume as a Customer Relation Specialist, there are certain skills that you need to highlight in order to stand out from the competition. Your resume should showcase your ability to effectively interface with customers, handle their inquiries, and troubleshoot customer service issues. Additionally, you should also demonstrate your technical skills, problem-solving skills, and organizational abilities.
When it comes to the technical side of the job, you should highlight your experience with software used in customer service, such as customer relationship management (CRM) systems and help desk software. You should also include any specialized customer service tools you are skilled in such as order fulfillment systems, billing systems, and customer complaint databases. Furthermore, you should demonstrate knowledge of call center operations, including call routing and phone etiquette.
Your problem-solving skills are also important for a Customer Relation Specialist. You should mention any experience you have with customer complaint resolution, customer service problem diagnosis, and customer service issue escalation. Additionally, you should emphasize any training you have in customer service strategy or customer service best practices.
Organizational skills are also important when it comes to customer relations. Therefore, make sure to mention any experience you have with customer service reports, customer service surveys, and customer service metrics. Furthermore, you should showcase any experience you have with customer data management and customer service process documentation.
Ultimately, by properly highlighting the skills mentioned above, you will be able to create an effective resume for applying for a Customer Relation Specialist position.
What Is The Job Description Of The Customer Relation Specialist?
A Customer Relation Specialist is a key member of the customer service team who is responsible for providing a high level of customer care. This position requires a strong attention to detail, customer service skills, excellent communication abilities and problem-solving skills. The Customer Relation Specialist will be responsible for building customer loyalty by ensuring customer service is provided promptly and accurately. They must be able to provide customer satisfaction and ensure customer retention.
The job of the Customer Relation Specialist is to ensure customer satisfaction by responding to customer inquiries, resolving customer complaints and providing customer assistance. They also must be able to provide product information, customer service support and customer feedback. They must have a comprehensive understanding of customer expectations, be able to anticipate and understand potential customer needs, and be able to communicate effectively and professionally.
The Customer Relation Specialist must be able to multitask, pay close attention to detail, and handle difficult customer situations. They must also be able to quickly think on their feet and be able to effectively resolve customer issues. It is important for the Customer Relation Specialist to build customer loyalty by providing a high level of customer experience and ensuring customer satisfaction.
What Is A Good Objective For A Customer Relation Specialist Resume?
When writing a resume for a customer relation specialist position, it is important to consider what type of objective statement you want to include. An effective objective statement should capture the attention of the hiring manager and demonstrate your qualifications and experience in a brief yet impactful way.
The ideal objective statement should be concise, capture the key skills and qualifications you possess, and make clear what you bring to the company. An effective objective statement should highlight your professional background and the skills that make you the right person for the job.
A good customer relation specialist resume objective should be tailored to the specific position you are applying for. It should show that you have the necessary skills and experience to be successful in the role. An effective objective statement should include phrases such as “experienced customer relation specialist with a proven record of success” or “dedicated customer relation specialist with a passion for customer service”.
Additionally, an effective customer relation specialist resume should include a strong section on accomplishments. This should include examples of how you have achieved success in previous customer service roles. Examples of accomplishments could include achieving customer satisfaction goals, resolving customer complaints, or implementing new customer service processes.
By using an appropriate objective statement and highlighting your accomplishments, you can make your customer relation specialist resume stand out from the crowd. This will help you secure the job you desire and demonstrate to the hiring manager that you are the right person for the job.
What Are The Career Prospects In The Customer Relation Specialist?
The career prospects for customer relation specialists are very promising. As customer service roles continue to increase in demand, employers are seeking customer relation specialists who are highly skilled in communication and customer service. These professionals are responsible for responding to customer inquiries, managing customer complaints, and assisting customers with their needs. They must be able to stay organized and manage their time effectively, as customer service is a customer-facing role that requires an ability to multitask.
Customer relation specialists must be adept at problem-solving and working through customer issues with a calm and professional demeanor. They must have excellent communication skills, both verbal and written, so that they can effectively convey information to customers. In addition to strong communication skills, customer relation specialists must also have a good grasp of customer service policies and procedures and be able to explain them clearly.
Professionals who work in this role must also have strong interpersonal skills, as they will be dealing with a variety of customers with different backgrounds, personalities, and needs. In addition to customer service skills, customer relation specialists should also have good organizational and time management skills.
The job outlook for customer relation specialists is very positive, as customer service roles are in high demand. With the right qualifications and experience, customer relation specialists can find employment in a variety of industries, including retail, technology, and healthcare. Customer relation specialists can also move up the career ladder to positions of greater responsibility, such as customer service manager or supervisor. With the right combination of skills, customer relation specialists can find a rewarding career in customer service
Key Takeaways for an Customer Relation Specialist resume
When writing a resume for a Customer Relation Specialist, it is important to focus on the key takeaways that will help you land the job. These key takeaways include showcasing your customer service and communication skills, demonstrating your problem-solving and conflict resolution capabilities, highlighting your technical acumen, and detailing your relevant experience.
- Your customer service and communication skills should be front and center when it comes to your Customer Relation Specialist resume. You should be able to demonstrate your excellent interpersonal and written communication abilities, as well as your ability to work with different types of customers. You should also be able to show your ability to be patient and understanding when dealing with customer queries and complaints.
- Problem-solving and conflict resolution are essential abilities to have when working with customers. You should be able to demonstrate your ability to think critically to quickly identify and solve customer issues. Additionally, you should be able to show your proficiency in resolving conflicts in a polite and professional manner.
- Technical acumen is also an important skill for Customer Relation Specialists. You should be able to demonstrate your ability to use a range of customer service related software and systems. You should also be able to show your proficiency in understanding and troubleshooting technical issues.
- Finally, you should make sure to detail your relevant experience on your resume. This should include any customer service related roles you may have held, as well as any educational qualifications that are related to customer service. This will help employers to get a clear picture of your professional background and experience.
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