Customer Relation Specialist Resume Example

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Christa Scott

Customer Relation Specialist

Summary

Experienced and self-motivated managerial officer with capability of adapting quickly with technology. Highly competent communicator whom is skilled in multitasking and effectively communicating with others.

Bringing forth a proven track record of successfully managing tasks assignment, using Microsoft Team, Anama, or Trello, plus, leading and training a team of professionals to work toward the mutual goals. 

Skills

  • MS Office & Team
  • Interpersonal Communication Skills
  • Time Management & Tasks Tracking
  • JIRA, MantisTB
  • Anama, Todoist, Trello
  • Facebook Page Moderator
  • Employee Training

Work Experience

Customer Relation Specialist

Vodaphone

Dec 2019

  • Single-handedly trained and developed telesales and Q&A team to reach 2,400 data per week with conversion rate of 32.2%.
  • Led a moderator team for 03 Facebook pages of the BE application, filtered inappropriate contents and photos, channeled the opinion and information flow to avoid negative affects toward the reputation of BE, and created engaging content to boost people activities.
  • Trained an internal team for UAT for new features or updates of the application, logged bugs via Jira, thus followed up with the Tech team for solution. 
  • Proposed and executed the detailed expansion plan, tracking tasks via MS Team and Google Suite => successfully expanded to 05 provinces in 03 months.
  • Acquired in total of over 18,000 drivers both car and bike in the North of Vietnam with zero cost. Achieved target KPI 10/12 months.

Customer Relation Specialist

Airtel Mobile

May 2018

  • The Chadstone outlet locates within the largest shopping complex in the Southern hemisphere.
  • Handled massive influx of customers via face-to-face, phone calls, and website messages regarding customers’ issues.
  • Improved operational efficiencies by leading a team of three employees to manage customers’ requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Monitored documents and status of the tasks assignment through Google Spreadsheet, Todoist, or Trello.

Education

Master of Tourism and Hotel Management

San Jose State University

Jun 2018


Bachelor of Commerce – Marketing

Northeastern University

Dec 2013


Languages

  • English
  • French
  • Arabic
  • German

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