General Manager Resume Example

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Kevin Michael

General Manager




Versatile business professional skilled at seeing the “big picture” while also focusing on the details. Expertise in staff development and streamlining processes and systems with 20 years of progressive customer focused leadership experience.



  • Dynamic Leader
  • Creative Thinker
  • Excellent Communicator
  • Strategic Planner
  • Complex Problem Solver
  • Process Improvement Specialist
  • Adaptable & Quick Leaner
  • Reporting, Tracking, Auditing Expert


Work Experience


General Manager

PlayMazing (formerly Catch Air)



  • Manage all store operations including hiring, training, development of staff, payroll, budgeting, inventory control, scheduling, organizational improvements, marketing, social media, safety, maintenance, event execution, etc… Everything within the four walls falls under me.
  • Quickly increased employee morale and guest experience at the Round Rock location which increased our revenue and moved this traditionally lower performing store to the #1 spot.
  • Promoted to General Manager of both locations (Austin & Round Rock) after 1 year with the company because of my ability to see the bigger picture, connect the dots, and communicate the vision downward.

Compliance Admin / Team Lead


Mar 2017


  • Managed multiple functions including on-boarding, background checks, payroll, budgeting, inventory control, auditing, training, cross department collaboration, contract review, and scheduling.
  • Developed and managed service offerings with subject matter experts for the organization with a strong dual focus on the internal and external customer experience.
  • Streamlined multiple standard operating procedures to create a more effective, consistent, and compliant workflow that is easy to follow.

General Manager

Gymboree Corporation

May 2010


  • Supervised and coordinated all aspects of store operations in multiple locations and multiple brands within the company while achieving financial success, teaching and maintaining a strong sense of floor awareness and sales leadership, attracting, developing, and retaining a talented team, and managing operational processes to comply with company standards and policies.
  • Developed a training program centered around exceptional customer service and branding that became the training tool for the district, as well as across the region.
  • Took an elevated role within the district to mentor peers, interview all assistant management candidates within the district, train all new store management, conduct weekly conference calls focused on business drivers, successes & opportunities, and compute all district numbers such as payroll and event financials.




Advanced with Honors

San Jose State University



Top 5% of Class; National Honors Society Member

Business & Accounting

Northeastern University



Dean’s Scholarship Recipient




  • English
  • French
  • Arabic
  • German

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What Should Be Included In A General Manager Resume?

As a General Manager, your resume should demonstrate a vast array of qualities and expertise that speaks to your professional capabilities and experience. It’s important to show potential employers that you have the necessary skills and abilities to handle the job. To make sure your resume stands out, here are some key components to include:

A professional summary that concisely and effectively communicates your strengths as a General Manager, including your experience and accomplishments in management. Include your work history, qualifications, and core competencies in this section.

An effective description of your abilities as a leader and manager. Explain how you’re able to effectively manage multiple departments and personnel.

Quantifiable success stories that demonstrate the impact of your managerial efforts. Showcase your accomplishments and how you achieved them.

A list of the skills and qualities you have that are beneficial for a General Manager. This should include problem-solving, communication, time-management, interpersonal, and technical skills.

An organized work history with relevant details such as job titles, dates employed, and company names. Make sure to include any special projects you’ve worked on as well.

Finally, include any relevant certifications, licenses, or awards that you’ve attained throughout your career. These can be great additions to your resume that can help to set you apart from other candidates.

By including these components in your resume, you’ll be able to create a powerful and impressive resume that shows potential employers that you’re an effective General Manager. With the right information and a little effort, you’ll be able to create a resume that will help you stand out from the competition.

What Skills Should I Put On My Resume For General Manager?

When it comes to writing your resume as a general manager, it is important to include both hard and soft skills that are relevant to the position. Hard skills include tangible, specific skills that you have acquired, while soft skills involve qualities such as interpersonal communication, problem-solving, and leadership. Here are some of the most important skills to consider including on your resume if you are applying for a general manager role:

  1. Leadership: You will need to have strong leadership skills in order to be successful in a managerial role. Be sure to point out any experience that you have had leading teams or projects, as well as instances in which you have solved conflicts or implemented creative solutions.
  2. Organizational Skills: As a general manager, you will be responsible for overseeing the day-to-day operations of the business. You should include any examples of strong organizational skills on your resume such as creating systems, managing multiple tasks at once, or streamlining processes.
  3. Interpersonal Communication: Having strong interpersonal communication skills is essential for any general manager role. Demonstrate your ability to build relationships with vendors, customers, and staff, as well as resolve conflicts in a professional manner.
  4. Decision-Making: As a general manager, you may be called upon to make important decisions that will affect the organization. Point out any instances in which you have demonstrated good judgment, such as implementing strategies that resulted in increased efficiency or profitability.
  5. Financial Management: As a general manager, you will be expected to have a good understanding of financial principles such as budgeting, forecasting, and accounting. Highlight any relevant experience with these areas, such as designing and implementing financial plans or managing payroll.

What Is The Job Description Of The General Manager?

The job description of a General Manager can vary greatly depending on the size of the organization they are managing. Generally, the duties and responsibilities of a General Manager include providing leadership and direction to all staff, overseeing financial operations, developing and implementing business strategies, overseeing operations of the entire organization, and managing the day-to-day activities of the organization.

General Managers typically need to have a combination of business acumen, leadership skills, and project management skills to effectively lead an organization. They need to be able to make decisions quickly, think strategically, and have excellent communication and interpersonal skills. Additionally, they must be able to navigate complex regulations, such as labor laws and accounting regulations, and be familiar with industry trends and market conditions.

Most General Managers need to have at least a Bachelor’s degree in a business-related field, although a Master’s degree or higher is preferred. Some organizations also require General Managers to have a minimum of five years of management experience in a particular area.

The primary goal of a General Manager is to ensure that the goals and objectives of the organization are met, and that the organization is operating in a profitable and efficient manner. To do this, General Managers will develop and implement strategies, plans, and procedures that are in line with the mission and objectives of the organization. They will also be responsible for the financial well-being of the organization, and must be able to manage budgets, monitor cash flow, and ensure that all policies and procedures are followed. Additionally, General Managers will be responsible for hiring, training, and motivating staff, as well as communicating with stakeholders, such as customers and suppliers.

What Is A Good Objective For A General Manager Resume?

When writing a general manager resume, having a strong objective is essential to ensure your resume is picked up by potential employers. A good objective should be tailored to the job you are applying for and showcase your most relevant skills and experience. It should also demonstrate your commitment to the role, and give the reader a sense of your ambition and motivation.

When crafting your objective, make sure to include quantifiable metrics that highlight your achievements in previous roles. This could include anything from increasing sales or productivity, to reducing costs or improving customer service. You should also make sure to emphasize any additional qualifications or certifications you have obtained, such as an MBA or other related business qualifications.

Finally, don’t forget to include any unique skills or experience you have that make you stand out from the competition. This could include international business experience, or experience leading a team of professionals. Having a strong and compelling objective will help you to stand out from the crowd and increase your chances of getting an interview.

What Are The Career Prospects In The General Manager?

A General Manager (GM) is a highly valued role in any business or organization. This position is responsible for managing the overall operations of the company, developing strategies, and creating plans for success. With the right resume, the potential to rise to a General Manager position is within reach.

General Managers have a variety of responsibilities that require excellent problem-solving and decision-making skills. They are responsible for developing, implementing, and evaluating strategies for the company, as well as for motivating, inspiring, and leading a team. A General Manager must also be able to effectively communicate and negotiate with customers and other stakeholders.

The career prospects for General Managers are excellent. GMs are highly sought after by companies because of their leadership skills, organizational abilities, and ability to effectively manage a team. As a result, they often earn salaries that are higher than the average market rate.

Additionally, General Managers often have the opportunity to move up the ranks within their respective organizations. They can progress to Senior Management roles or move into a Director role. This gives them the ability to further their career, as well as gain more responsibility and opportunity for higher pay.

For those seeking a career in General Management, having a strong resume is essential. With the right resume and a strong track record, any individual can rise to a General Manager position and enjoy the excellent career opportunities that come with it.

Key Takeaways for an General Manager resume

Writing a General Manager resume can be a daunting task when you consider all the experience, knowledge, and leadership capabilities employers expect from a successful General Manager. However, with the right preparation and information, you can craft a resume that will capture the attention of hiring managers and make you stand out from the crowd.

  • When it comes to General Manager resumes, there are several key takeaways to keep in mind. First, it is important to highlight your leadership skills, as employers will be looking for a candidate who is an adept leader and able to effectively manage a team. Highlight any leadership roles you have held in the past, such as supervising a team or managing a project. You should also demonstrate your problem-solving capabilities, as hiring managers will be eager to see how you can provide solutions to any challenges that might arise.
  • Additionally, you should showcase your communication skills, as this is an essential attribute for a successful General Manager. Demonstrate your ability to maintain strong relationships with stakeholders, colleagues, and customers. It is also important to highlight your strategic thinking and planning abilities. Showcase any initiatives or projects you have overseen and provide examples of how you have successfully implemented processes that have yielded positive results.
  • Finally, remember to include any accomplishments or awards you have received. This will give hiring managers an indication of your success as a General Manager and show that you have the capability to be a successful leader.

Ultimately, with the right preparation and information, you can create a General Manager resume that will help you stand out from the competition. By following these key takeaways and providing examples of your successes, you can create a resume that will capture the attention of hiring managers and help you land the job.