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James Frank
Sr. Business Process Associate
Summary
Detail-oriented Sr. Business Process Associate with X years of experience in streamlining operations, analyzing data, and implementing effective business strategies. Excellent problem-solving skills to identify opportunities and improve productivity. Proficient in analyzing business processes, performing risk assessments, and providing recommendations. Strong communication and collaboration abilities to work with cross-functional teams. Proven track record of delivering results in fast-paced environments.
Skills
- Training & Development
- Performance Management
- Conflict resolution
- Organizational development
- Lean Six Sigma
- Data Analysis
- Project Management
- Stakeholder Engagement
- Change Management
- Risk Assessment
- Quality Assurance
- Team Leadership
Work Experience
Sr. Business Process Associate
The Connections
Jan 2022
- Analyzed existing business processes and identified areas for improvement.
- Developed and documented new processes to increase efficiency, accuracy, and customer satisfaction.
- Created reports to track process performance metrics.
- Established communication protocols between different teams within the organization regarding process changes.
- Managed multiple process improvement projects in various stages.
- Assisted team members with new process development based on client-based research.
- Communicated with customers with updates and questions about projects.
- Performed and documented process development experiments.
- Maintained knowledge of ERP, CRM and business intelligence tools and operational features.
- Maintained positive working relationship with fellow staff and management.
Business Process Associate
The Connections
Jul 2019
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
Education
MBA in HR Professional
University of South Florida
Present
Bachelors in Commerce
Arizona State University
May 2021
Languages
- English
- French
- Arabic
- German
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