Human Resource Managements Resume Example

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James Frank

Sr. Business Process Associate




Detail-oriented Sr. Business Process Associate with X years of experience in streamlining operations, analyzing data, and implementing effective business strategies. Excellent problem-solving skills to identify opportunities and improve productivity. Proficient in analyzing business processes, performing risk assessments, and providing recommendations. Strong communication and collaboration abilities to work with cross-functional teams. Proven track record of delivering results in fast-paced environments.



  • Training & Development
  • Performance Management
  • Conflict resolution
  • Organizational development
  • Lean Six Sigma
  • Data Analysis
  • Project Management
  • Stakeholder Engagement
  • Change Management
  • Risk Assessment
  • Quality Assurance
  • Team Leadership


Work Experience


Sr. Business Process Associate

The Connections

Jan 2022


  • Analyzed existing business processes and identified areas for improvement.
  • Developed and documented new processes to increase efficiency, accuracy, and customer satisfaction.
  • Created reports to track process performance metrics.
  • Established communication protocols between different teams within the organization regarding process changes.
  • Managed multiple process improvement projects in various stages.
  • Assisted team members with new process development based on client-based research.
  • Communicated with customers with updates and questions about projects.
  • Performed and documented process development experiments.
  • Maintained knowledge of ERP, CRM and business intelligence tools and operational features.
  • Maintained positive working relationship with fellow staff and management.

Business Process Associate

The Connections

Jul 2019


  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.




MBA in HR Professional

University of South Florida



Bachelors in Commerce

Arizona State University

May 2021





  • English
  • French
  • Arabic
  • German

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