Customer Care Representative Resume Sample

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Elena Talitiga-Felise

Customer Care Consultant


I have over 15 years experience in working with customers and look forward to many more years.

Work Experience

Senior Customer Care Consultant

National Pacific Insurance


Started off with NPI as Customer Service Officer, then Team Leader and now I am Senior Customer Care Consultant;

Underwriting – process adjustment, cancellation, reinstatement or write up client’s policy: prepare/postage client final notice letter for overdue account and notify finance institute or car dealerships: verify daily cashier and accompany the cashier to do the night deposit; meet with customers to upsell/cross sell the insurance; running company’s errands and collected customers insurance payment

Claims –  Receive claims and handle on regular claim procedures: Team work with other co-workers sharing ideas and open discussion for complex claims. 

Sales Clerk

GHC Reid & Company

Apr 2004

Input daily customer’s order and prepare invoices for deliver crew: received/verify deliver’s cash and responsible for sales report, monthly collection report, yearly sales report, yearly sales volume report: transfer the container locations and update the invetory into the system; involved with physical inventory count daily


Front Desk Cashier/Night auditor

Rainmaker Hotel

Apr 2002

Checked in/out hotel quest: Answering incoming calls and transfer to quest rooms: Responsible for night audit report and daily cash report

Accountant Technician

ASCC – Finance Department

Apr 2000

Received funds and disburse receipts: assist/calculate students class enrollmnt forms: verifies and enters details of transactions such as cash journals, sale slip, invoices, checks, stub requisitions, inventory records, prepare daily cash receipts reports: prepare bank deposit


AS-Accounting Degree

American Samoa Community College

Dec 1999

Computer courses

Micropac Computer Learning Institute

Sep 1996

Certiificate for Introduction to Business Use of Computers:          Beginner, MS-DOS/Format, Speadsheets, Database, Desktop Publishing and Usage of Mouse.


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