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Customer Experience Executive
Ambitious and dedicated customer experience professional, skilled in lead generation customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering over 5 years of experience in related roles as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
- Customer Experience
- Actuarial work and Analysis
- Account management and E- commerce
- Customer complaint resolution
- Underwriting Policies
CUSTOMER EXPERIENCE EXECUTIVE
- Respond to customer requests for products, services and company information.
- Investigate and resolve customer inquiries and complaints quickly.
- Provide customers with product and service information by clearly explaining procedures; answering questions; providing information.
- Identify and escalate priority issues and where necessary, follow up customer concerns.
- Document all customer interaction information according to standard operating procedures.
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Training clients on the online banking system
Working with clients to improve life choices and maximize benefits of programs.
Tracking key metrics and developing spreadsheets and data models.
Studying demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Coordinating with social media, public relations and other teams to execute product introductions.
Collecting requirements from end-customers and business partners for product upgrades, added features and new product development.
Underwriting both Life and General business procedures
Customer care duties
Processing of marketing invoice
Filing of paid invoices and any other correspondences
Dispatch of official mail, loading schedules into the system
Assisting in organization of meetings and team building activities
Presentation of insurance products to clients.
BSc. Actuarial Science
Certificate in Computer Packages
Achieved a Distinction in practice and study of MS Word, Excel, PowerPoint and Access
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