Customer Experience Executive CV Template

Are you a Customer Experience Executive by profession and looking for a career change? We have good news for you! use our job-winning professional Customer Experience Executive CV template. You don’t have to start writing from scratch. Just click “Edit CV” and modify it with your details. Update the template fonts and colors to have the best chance of landing your dream job. Find more CV templates.

James Edward

Customer Experience Executive

Summary

Ambitious and dedicated customer experience professional, skilled in lead generation customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering over 5 years of experience in related roles as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Skills

  • Customer Experience
  • Actuarial work and Analysis
  • Account management and E- commerce
  • Customer complaint resolution
  • Underwriting Policies

Work Experience

CUSTOMER EXPERIENCE EXECUTIVE

SAFARICOM PLC

Present

  • Respond to customer requests for products, services and company information.
  • Investigate and resolve customer inquiries and complaints quickly.
  • Provide customers with product and service information by clearly explaining procedures; answering questions; providing information.
  • Identify and escalate priority issues and where necessary, follow up customer concerns.
  • Document all customer interaction information according to standard operating procedures.
  • Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

 

Client analyst

SOFTAGE ADEPT

Dec 2015

  • Training clients on the online banking system

  • Working with clients to improve life choices and maximize benefits of programs.

  • Tracking key metrics and developing spreadsheets and data models.

  • Studying demographic data to determine optimal targets, competitor offerings and tactics for persuasion.

  • Coordinating with social media, public relations and other teams to execute product introductions.

  • Collecting requirements from end-customers and business partners for product upgrades, added features and new product development.

Intern

CIC GROUP

Jun 2014

  • Underwriting both Life and General business procedures

  • Customer care duties

  • Tender Assembly

  • Processing of marketing invoice

  • Filing of paid invoices and any other correspondences

  • Dispatch of official mail, loading schedules into the system

  • Assisting in organization of meetings and team building activities

  • Presentation of insurance products to clients.

Education

BSc. Actuarial Science

San Jose State University

Dec 2015


Certificate in Computer Packages

Northeastern University

Feb 2011

Achieved a Distinction in practice and study of MS Word, Excel, PowerPoint and Access

Languages

  • English
  • French
  • Arabic
  • German

Career Expert Tips:

  • Always make sure you choose the perfect resume format to suit your professional experience.
  • Ensure that you know how to write a resume in a way that highlights your competencies.
  • Check the expert curated popular good CV and resume examples