Information Systems Resume Template

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Rachel Kevin

Information Systems and Technology

Summary

I am a Computer Engineer with more than 8 years of professional experience in software implementation, and IS&T project management. Throughout my career, I have been working in multinational environments. Currently, I am based in Dubai working as IT Specialist in ExpoLink 2020 project where I hold a client facing role with exposure to higher management. I am result oriented, dedicated and analytical person with good interpersonal and problem solving skills.

Skills

  • Leadership
  • Attention to detail
  • Problem-solving abilities
  • MS Dynamics CRM
  • Networking
  • Programming

Work Experience

IT Specialist – Expo 2020 Metro Project

AB Transport

Present

  • Partnering with Project Management on deployment of IT plans
  • Ensuring timely implementation of IS&T programs in coordination with the headquarters in Paris
  • Managing the remote Help Desk team to sustain internal customer satisfaction
  • Providing training to the management and teams on process and tools, organizing induction when necessary
  • Planning and implementation of country wide projects such as; migration of company data to MS SharePoint
  • Supervising third parties on their daily tasks
  • Deployment and maintenance of network and technology infrastructure on main building and construction sites
  • Providing technical guidance to IT teams in the region

Microsoft Dynamics CRM Developer & Analyst

Leonardo Travel

Sep 2016

  • Developing Solutions, Plug-ins and forming actions for company system
  • Business Analyst; gather, plan, assign and implement requests on different projects
  • Plan the integration and system updates
  • SQL Server, write and optimize in-application SQL statements, query for reporting, SSIS, SSRS, data import,
    handle common database procedures such as upgrade,
    backup, recovery and migration
  • Training; provide end-user training
  • Reporting; create BI reports and SSRS reports with Report Builder
  • Work directly with company’s leaders and upper management
  • Marketing; support Marketing team on creating target marketing lists and campaigns
  • Representing the company in international fairs on related products, assisting

Information Network Engineer

AB Travels

Dec 2012

  • Provided outsource technical support to clients of wellknown Portuguese network companies such as; Portugal Telecom, SAPO, ZON and OPTIMUS. Main support areas were network, routers, LAN, VPN, WAN, VLAN and switchers
  • Responsible of installing security cameras to network systems for smaller corporations

Education

BSc in Computer Engineering

San Jose State University

Jul 2011


Department of Computer Engineering (Erasmus Program)

Northeastern University

Jul 2010


Languages

  • English
  • French
  • Arabic
  • German

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