Customer Service Agent CV Sample

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Kevin Marsh

Customer Service Agent


  • Experience in supply chain management
  • Experience in call center industry
  • More than 2 years of experience in providing high-quality customer and technical support to English speaking customers worldwide.
  • Excellent command of the English Language (Written and Oral)
  • Consistently belonged to top 20% of customer/technical support agents  


  • Problem-solving
  • Teamwork
  • Critical Thinking
  • Customer Service
  • Time-management
  • Troubleshooting

Work Experience

Order Administration Analyst / Logistics Customer Service Agent

DHL Supply Solution

Feb 2009

  • Monitored parts and orders for one of DHL’s top multi-national clients
  • Supported all APAC, EMEA, US/Canada transactions for the client
  • Created initial purchase orders in an oracle-based order management system
  • Monitored parts under a planner’s name and provided feedback for any possible shortage
  • Reviewed purchase orders created by planners to make sure everything was in place before the order was sent
  • Monitored incoming parts needing repair
  • Created weekly report for 3 time zones on part shortage, repairs, purchase orders, issues on parts
  • Directly liaised with clients through reports to help resolve customer issues
  • Implemented changes to standardize processes followed by the planners/analysts
  • Assisted in providing training for new hires in the dedicated account assigned
  • Executed additional projects required by the client

Technical Support Executive

AB Supply Solution

Dec 2007

  • Attended to all customers’ technical enquiries and complaints via telephone or email 
  • Understand customers’ needs and provide appropriate solutions-
  • Troubleshoot internet connection related issues such as slow connectivity, frequent disconnection and connection drop
  • Troubleshoot email related issues such as sending/receiving emails, spam emails, duplicate email issues.
  • Assisted customers in web hosting related issues

Technical Support Representative

One Solution

Jun 2007

  • Handled inbound calls and emails from customers
  • Attended to customer inquiries and complaints about the products and services of the company
  • Upsell or cross-sell company products during the call 
  • Listened to customers’ feedbacks or needs for total customer satisfaction
  • Troubleshoot Email-related problems of customers such as sending/receiving issues


Bachelor of Science Degree in Electronics and Communication Engineering

San Jose State University

Mar 2004


  • English
  • French
  • Arabic
  • German

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