Customer Service Agent CV Sample

Are you a Customer Service Agent by profession and looking for a career change? We have good news for you! use our job-winning professional Customer Service Agent CV sample template. You don’t have to start writing from scratch. Just click “Edit CV” and modify it with your details. Update the template fonts and colors to have the best chance of landing your dream job. Find more CV samples.

Kevin Marsh

Customer Service Agent

Summary

  • Experience in supply chain management
  • Experience in call center industry
  • More than 2 years of experience in providing high-quality customer and technical support to English speaking customers worldwide.
  • Excellent command of the English Language (Written and Oral)
  • Consistently belonged to top 20% of customer/technical support agents  

Skills

  • Problem-solving
  • Teamwork
  • Critical Thinking
  • Customer Service
  • Time-management
  • Troubleshooting

Work Experience

Order Administration Analyst / Logistics Customer Service Agent

DHL Supply Solution

Feb 2009

  • Monitored parts and orders for one of DHL’s top multi-national clients
  • Supported all APAC, EMEA, US/Canada transactions for the client
  • Created initial purchase orders in an oracle-based order management system
  • Monitored parts under a planner’s name and provided feedback for any possible shortage
  • Reviewed purchase orders created by planners to make sure everything was in place before the order was sent
  • Monitored incoming parts needing repair
  • Created weekly report for 3 time zones on part shortage, repairs, purchase orders, issues on parts
  • Directly liaised with clients through reports to help resolve customer issues
  • Implemented changes to standardize processes followed by the planners/analysts
  • Assisted in providing training for new hires in the dedicated account assigned
  • Executed additional projects required by the client
     

Technical Support Executive

AB Supply Solution

Dec 2007

  • Attended to all customers’ technical enquiries and complaints via telephone or email 
  • Understand customers’ needs and provide appropriate solutions-
  • Troubleshoot internet connection related issues such as slow connectivity, frequent disconnection and connection drop
  • Troubleshoot email related issues such as sending/receiving emails, spam emails, duplicate email issues.
  • Assisted customers in web hosting related issues
     

Technical Support Representative

One Solution

Jun 2007

  • Handled inbound calls and emails from customers
  • Attended to customer inquiries and complaints about the products and services of the company
  • Upsell or cross-sell company products during the call 
  • Listened to customers’ feedbacks or needs for total customer satisfaction
  • Troubleshoot Email-related problems of customers such as sending/receiving issues
     

Education

Bachelor of Science Degree in Electronics and Communication Engineering

San Jose State University

Mar 2004


Languages

  • English
  • French
  • Arabic
  • German

Career Expert Tips:

  • Always make sure you choose the perfect resume format to suit your professional experience.
  • Ensure that you know how to write a resume in a way that highlights your competencies.
  • Check the expert curated popular good CV and resume examples