Digital Marketing CV Example

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Andrew Edward

Digital Marketing

Summary

Over 5 years experience in digital marketing, campaign management, social media marketing, brand management and channel management including SEO and SMM. Good exposure to SPSS, Minitab, Google Analytics and an out-of-the-box thinker with a flair for identifying emerging trends & addressing industry requirements.

Skills

  • Search Engine Marketing (SEM)
  • Search Engine Optimization (SEO)
  • Google Adwords (PPC)
  • Google Analytics
  • Social Media Marketing (SMM)
  • Email Marketing
  • HTML

Work Experience

Executive – Digital Marketing   

Accenture Solutions

Present

Handled day-to-day Search Engine Marketing (SEM) activities including campaign planning, implementation, budget management, and optimization of paid search campaigns.

  • Build and deliver email marketing campaigns across social media.
  • Analyze campaigns and make relevant recommendations to help improve conversion and sales shoot emails using the Mailchimp tool.
  • Managing seasonal digital marketing brand campaigns including creative development, website refreshes, newsletter marketing.
  • Creating engaging social media strategies and execution plans that cultivated audiences, increased web presence, and enhanced brand awareness.
  • Monitoring the success of Social Media Campaigns through media analytics, KPIs, and dashboards
  • Assisting the company’s business development team in developing proposals within the digital marketing segment.

Senior Customer Support Executive                               Oct 2014 – May 2017

  • Communicated with client queries via E-mail and calls in professionally and provide information about products and services.
  • Processed the day to day new client account request and follow up with clients for pending documents.
  • Keep a track of client interactions (queries, requests, and complaints) addressed within TAT.
  • Follow up on the merchant complaints and problems relevant department for the resolution.
  • Coordinates with the sales team for physical verification of the merchant outlet.
  • Supported to the marketing team with regard to campaign, mailers & customer feedback on products & services.
  • Prepare accurate reports for client and upper management

Senior Process Associate

Tata Consultancy Services, Bengaluru

Jul 2014

  • Processed US fixed annuity claims (Allianz Life Insurance) with 100% quality.
  • Supported to the clients (email and phone) regarding daily volumes, issues, and status of the annuity claims.
  • Verify data in policy administration system and calculate the beneficiary amount to ensure accurate claim payments.
  • Managed a caseload of life and annuity claims and processed with error-free.
  • Insurance application keying and document validation (beneficiary verifying and validation).
  • Collating, reporting, and presentation of data for operational and management requirements.

Process Associate

First India Corporation Private Limited

Sep 2009

  • Processed property title search, real estate records, analyze and evaluate property records relating to titles of the owner.
  • Verify the status of the property to be insured & on the owner through online-public records information and to gather all the property-related information.

Education

Master Of Business Administration

San Jose State University

May 2007

Specialized in Marketing

Project

digital marketing from google

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digital marketing from google

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Languages

  • English
  • French
  • Arabic
  • German

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