Escalation Specialist Resume Example

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Christa Lauren

Escalation Specialist


Energetic and detail-oriented escalation specialist with over 3 years of professional experience assisting company’s internal and external customers in solving complex issues.
Expertly handled all inquires; therefore, increased the department’s efficiency by 50%.


  • Communication
  • Organisation
  • Time management
  • Teamwork
  • Analytical
  • Problem Solving

Work Experience

Escalation Specialist

Amazon Koblenz GmbH, Kobern – Gondorf (Germany)

Feb 2020

  • Reviewed and resolved all incoming inquiries from internal and external customers in a timely manner. 
  • Supported local post offices and logistic center’s packing/shipping department
  • Managed e-mail and phone communactions

FC Associate

Amazon UK services, Ltd, Rugeley (United Kingdom)

Feb 2016


  •  Provided responses and found solutions for Retail and FBA inquiries
  •  Trained and supported all inbound associates
  •  Logged all items for Liquidation


Elizabeth Design Hotel, Riga (Latvia)

Nov 2013

  • Greeted customers and presented menus
  • Took and served food/drinks orders
  • Arranged table settings
  • Kept tables clean and tidy at all times
  • Operated the cash register and received payments
  • Received deliveries and administered shelving of stocks


Professional Interior Design Course

San Jose State University


Business Management (E-Learning)

Northeastern University

Oct 2017

Secondary education

Arizona State University

May 2013


  • English
  • French
  • Arabic
  • German

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