Global Delivery Head CV Example

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Ryan Frank

Global Delivery Head


25 years of extensive experience and proven track record in IT industry. In depth experience in managing customer/stakeholder relationships, delivering large digital transformation programs, P&L management and people management. 

  • Experience in managing Banking, Travel, Transportation, Logistics and Hospitality industry customer business
  • Partnered with CXOs in delivery key transformation initiatives and helped customers realize business benefit targets and their end customer satisfaction
  • Experience in managing entire Prospect to Customer journey, managed entire RFI/RFP processes and contract negotiations
  • Experience in delivering solutions across Application Development, Application Support and Maintenance, Independent Testing, Technical Helpdesk, Digital, DevOps, Complex IT Infrastructure and Innovation
  • Led large global teams across North America, United Kingdom, Mexico, EMEA and APAC regions
  • Passionate about technology, innovation and power of people


  • Customer Management
  • Stakeholder Management
  • P&L Management
  • Delivery Management
  • Technology
  • Building capability
  • People Management
  • Pre Sales & Solutioning
  • Delivery Led Sales
  • Contract Management
  • Operations Management
  • Risk & Compliance Management
  • Innovation

Work Experience

Global Delivery Head

Wipro Limited



Leadership: Over 15+ years of experience in managing large accounts, $125+ million portfolio for a large marque US based Bank account being the largest. Led global teams for driving Strategy, Delivery, Sales, Pre Sales, Technology, Contract Management and Innovation. Built customer focused winning culture and imparted strong performance ethics.

Conceptualized and built Hunting organization for Banking vertical, converted 4 shortlisted marquee prospects to customers.


Delivery Management: Experise in building teams and capability grounds up. Delivered the largest transformation program for a US based marque Banking customer covering 12 market segments – one single platform for entire Consumer Banking business covering Customer Management, Channels, Core Banking, Credit Cards and Wealth Management. Delivered digital transformation programs like Retail Redesign, DSA, Digital Wallet, Payment processing hub and HNI wealth management platform for managing HNI customer needs.

Conceptualized and built shared services organization delivering Agile CoE, Independent Testing, DevOps, Analytics, and Decision Management solutions.

Leveraged strategic insight of emergining technologies, helped creating new capabilities for customer and adopted technologies like Micro Strategy, Micro Focus, Micro Services adoption, PEGA, Dynatrace etc.  


Team Management: Led a global multinational team of 2000+ people spread across multiple geographies. Nurtured, mentored and built leaders for tomorrow. Built a culture of open communication and strong collaboration. Achieved constant high ratings in ESAT surveys. 


Relationship Management: Strong experience in internal and external stakeholder management, created and nurtured CXO level relationships. Well versed in working in a highly matrix organization. Received very positive individual feedback from customers as part of 360 degree surveys.

Delivery Head

Tata Consultancy Services

Jun 2008

Managed all Travel, Transportation and Hospitality industry accounts operating out of Delhi NCR. Handled 50+ million revenue and a peak team size of 750+ associates spread across multiple geographies.


Master of Computer Applications (MCA)

San Jose State University



  • English
  • French
  • Arabic
  • German

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Exploring the Role of a Global Delivery Head

As businesses expand globally, the position of a Global Delivery Head has become increasingly crucial in steering organizations towards international success. This role requires a unique blend of strategic vision, leadership skills, and a deep understanding of global business dynamics. Let’s dive into the multifaceted responsibilities and requirements that define the role of a Global Delivery Head.

Key Responsibilities of a Global Delivery Head

The role of a Global Delivery Head is akin to conducting a symphony, orchestrating diverse teams across different geographical locations to deliver seamless services. Here are the key responsibilities that define this leadership position:

  • Formulating and executing global delivery strategies to ensure timely and high-quality service delivery to clients.
  • Collaborating with cross-functional teams to align delivery processes with organizational goals and client expectations.
  • Overseeing project management and resource allocation on a global scale to optimize efficiency and meet project deadlines.
  • Implementing best practices for global service delivery, ensuring consistency and quality across all projects.
  • Building and nurturing client relationships through effective communication and a deep understanding of client needs.
  • Leading and motivating global teams, fostering a collaborative and high-performance work culture.
  • Monitoring and analyzing key performance indicators to identify areas for improvement and implementing strategic solutions.
  • Ensuring compliance with international regulations and standards, mitigating risks associated with global service delivery.

Each responsibility demands a unique skill set and a strategic mindset, making the role of a Global Delivery Head both challenging and rewarding.

Requirements for the Role of a Global Delivery Head

Stepping into the shoes of a Global Delivery Head requires a combination of education, experience, and a diverse skill set. Here are the key requirements for this leadership position:

  • A Bachelor’s or Master’s degree in Business Administration, Management, or a related field, showcasing a strong foundation in global business practices.
  • Proven experience in global service delivery or project management, with a track record of successful international projects.
  • Leadership and managerial skills, honed through experiences and possibly through courses and certifications.
  • Excellent communication and interpersonal skills to effectively collaborate with teams and clients from different cultural backgrounds.
  • Strategic thinking and problem-solving abilities, crucial for navigating the complexities of global business operations.
  • Proficiency in project management tools and technologies, ensuring effective oversight of global projects.
  • Adaptability and resilience, crucial traits for managing diverse teams and overcoming challenges in a global context.
  • Familiarity with international business regulations and compliance standards.

Securing additional certifications in global business management can enhance your profile and showcase your commitment to continuous learning.

Crafting Your Global Delivery Head CV

Your CV is the gateway to showcasing your expertise and qualifications as a Global Delivery Head. Here are some tips to create a CV that stands out in the competitive job market:

  • Highlight your global project management experience, emphasizing successful project deliveries and client satisfaction.
  • Showcase your leadership roles, detailing how you have motivated and led teams to achieve international success.
  • Include metrics to quantify your achievements, providing tangible evidence of your impact on global service delivery.
  • List relevant certifications, demonstrating your commitment to staying updated with global business trends.
  • Personalize your CV for the specific role, aligning your skills and experiences with the job description.

Your CV is not just a document; it is your professional narrative, so make sure it effectively communicates your global leadership journey.

Global Delivery Head CV Summary Examples

Your CV summary is the first impression you make on potential employers. Craft a powerful summary that encapsulates your global leadership journey:

  • “Results-driven Global Delivery Head with over 15 years of experience, adept at formulating and executing global delivery strategies, leading teams to deliver exceptional results on an international scale.”
  • “Strategic-minded Global Delivery Head with a proven track record in optimizing global service delivery processes, fostering client relationships, and achieving project success.”
  • “Experienced Global Delivery Head with expertise in leading cross-functional teams, implementing best practices, and ensuring compliance with international standards.”

Your CV summary sets the tone for the rest of your CV, so make it impactful and reflective of your global leadership prowess.

Building a Robust Experience Section for Your Global Delivery Head CV

Your experience section is the core of your CV, narrating the story of your global leadership journey. Here are examples to guide you:

  • “Led global service delivery teams across multiple continents, achieving a 25% improvement in project efficiency and client satisfaction.”
  • “Directed the implementation of global project management tools, resulting in streamlined processes and enhanced collaboration among international teams.”
  • “Navigated and resolved challenges in global service delivery, ensuring compliance with international regulations and standards.”

Each experience is a chapter in your professional story, showcasing your ability to navigate the complexities of global business.

Education Section for Your Global Delivery Head CV

Your educational background is a testament to your commitment to excellence. List your educational milestones with pride:

  • Master of Business Administration (MBA) in Global Business Management, XYZ University, a journey of in-depth learning and specialization, 2010.
  • Bachelor of Science in Business Administration, ABC University, the foundation of your business acumen, 2006.
  • Project Management Professional (PMP) Certification, a recognition of your expertise in project management, 2012.

Each educational qualification is a stepping stone, contributing to your success as a Global Delivery Head.

Essential Skills for a Global Delivery Head CV

Your skill set is your toolkit, equipped with a diverse range of skills honed over the years. Here are the essential skills for a Global Delivery Head CV:

Soft Skills:

  1. Leadership and team management, the ability to guide and motivate teams across different cultural backgrounds.
  2. Communication and interpersonal skills, adept at conveying ideas effectively in a global context.
  3. Strategic thinking, the ability to formulate and execute global delivery strategies aligned with organizational goals.
  4. Problem-solving abilities, crucial for overcoming challenges in diverse global business environments.
  5. Adaptability and resilience, the strength to navigate and lead in a constantly changing international landscape.

Hard Skills:

  1. Project management expertise, a deep understanding of project management tools and methodologies.
  2. Global business knowledge, familiarity with international business regulations and compliance standards.
  3. Client relationship management, the ability to build and nurture relationships with clients from different cultures.
  4. Resource allocation and optimization, crucial for managing global projects efficiently.
  5. Risk management, the ability to identify and mitigate risks associated with global service delivery.

Each skill is a tool, showcasing your ability to lead global teams and drive international success.

Common Mistakes to Avoid in Your Global Delivery Head CV

As you craft your CV, be mindful of common pitfalls that can hinder your chances of landing your dream job. Here are some mistakes to avoid:

  • Using a generic CV template, which fails to highlight your unique global leadership journey.
  • Focusing solely on job duties rather than showcasing your achievements and the impact you’ve made in your roles.
  • Neglecting to include a cover letter, a missed opportunity to provide a personal touch to your application.
  • Overloading your CV with technical jargon, potentially alienating non-technical readers.
  • Skipping the proofreading process, which can leave a negative impression on potential employers.

Avoiding these mistakes will help you craft a CV that is both authentic and compelling, increasing your chances of standing out in the competitive job market.

Key Takeaways for Your Global Delivery Head CV

As you conclude the journey of creating your Global Delivery Head CV, remember these key takeaways to ensure your CV effectively communicates your global leadership prowess:

  • Emphasize your global project management experience and successful international projects in your CV.
  • Showcase your leadership skills, detailing how you have motivated and led teams to achieve success on a global scale.
  • Quantify your achievements with metrics, providing tangible evidence of your impact on global service delivery.
  • Include relevant certifications, demonstrating your commitment to staying updated with global business trends.

Finally, feel free to utilize resources like AI CV Builder, CV Design, CV Samples, CV Examples, CV Skills, CV Help, CV Synonyms, and Job Responsibilities to create a standout application and prepare for the Global Delivery Head job interview.

Armed with these insights and tips, you are now ready to craft a CV that is a true reflection of your global leadership journey, showcasing your skills and aspirations. Remember, your CV is not just a document; it is a canvas where you paint your professional story, a story of growth, learning, and global success. Best of luck!