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IT Infrastructure Service Delivery Manager
Innovative, forward-thinking executive offering over 11+ years of success in various roles in the areas of IT Infrastructure Service Delivery and Project management, delivering large and complex ITIL based services/projects and solutions in Europe, through expert leadership and cross functional team management.
For previous 8 years, have worked in different geographies, Ireland, Denmark, Switzerland and Germany as Sub-regional Service delivery manager for 3 years till 2021.
Currently working on Network Infrastructure seperation programme (UK client) as Remote from India.
Proven and earned reputation for strong work ethic, approachability and consistent commitment to teamleadership and innovation, building strong relationship with global client level management. Successfully Thinkingout of the box and proactively drive service level management to meet and exceed quality of service commitment.
- End-User Computing Services
- ServiceNOW ITSM, Asset Management
- IT Budget Management, SAP, CAPEX, OPEX
- Team Management
- Project Management
- Google Enterprise Suite, Office 365
- Windows Server, Storage System, VMware tools
- Windows OS, Hardware maintenance, Apple device
- Broadcast and Conference Solution
- Data Center / Network Maintenance
- IT Infrastructure Service Management
IT Infrastructure Service Delivery Manager
Sub-regional Service Delivery Manager for Germany, Switzerland and Hungary. ( multiple large and small sites)
Provided leadership to large, multi-site projects with building cross-functional team to work with most demanding clients, creating a strategic agenda for change & transformation, Identifying key deliverables, process, performance indicators, metrics to manage client environments and to deliver value.
- Citrix Environment implemention – Moved Legacy business model to Citrix for Germany.
- DataCenter maintenance and Virtualization.
- ITIL based Service / Project Management.
- Server maintaince and Upgrade, and patch deployment.
- End User computing, deployment and support, IT Infrastructure services.
- Office O365, Google Suite, Business Application and deployement/Support.
- OS build, imaging, and deployment.
- Asset Management, IT Finance Budgeting and CAPEX planing, SAP procurement.
- Vendor / Service Contract management.
- Windows Servers, netApp-Storage and Backup Services Management.
- Voice Services and other IT Infra Services.
On-site Support Delivery Manager
- Extensive Tier 1 Support for VIP / Senior Management Clients at Client HQ.
- European IT Project management.
- Windows Server, SCCM services, virtualization-VMware.
- Service-Now ITSM, Asset Management, Cellular, Vendor Management.
- End-user Computing Infra Support and management.
- Apple Device, Hardware and Maintenance.
- Broadcasting Professional A/V Town-halls Globally.
IT Service Delivery Manager – Nordics
- End-User IT Support for Nordic Countries.
- Windows Server Refresh and Infrastructure Service Management for Denmark, Norway, Sweden and Finland.
- Implementation and building advanced FTP services for Client Market data analysis for Nordic countries.
- Server Refresh and Upgrade Projects.
- DataCenter maintenance and Virtualization.
- Automation tools via scripting for clients.
- Data Backup Management for Servers and User Data.
- Enterprise Network Support for Client office.
- Software and Hardware Support.
Bachelor of Computer Application
- WEST BENGAL UNIVERSITY OF TECHNOLOGY
- Majors: C++, Java, DBMS, Computer Architecture, Web Designing.
- GPA – 8.02
High School Diploma, Science / Computer Science
- Central Board of Secondary Education
- Majors: Computer Science, Mathematics, Physics
Global Network Infrastructure Project
End-to- End project build, planning and delivery of Network infrastructure with team of Architects and SME.
- Separation and Build of Network environment for client.
- Multiple sites and Datacenters across globe.
- Setup Delivery team and Support team, and process.
- Vendor selection and negotiations.
- Finance and Budget planning
Citrix and Server Virtualization, Frankfurt , Germany
- Virtualization of Physical server and net-app / data-center to Central EU datacenter.
- Citrix platform deployment integrating Business application and Production environment.
- Enabling complete Business/clients to work from home with Citrix due to Covid pandemic.
- Annual Cost saving due to Data center footprint reduction.
- Enabled 200 + users with Home Office setup for remote operation.
- Enabled local teams to upgrade the Citrix farm to enable in-house applications for remote access.
Data Center virtualization, Geneva Client Office
- Virtualized Servers, backup solution and data center to Central EU data center.
- Voice system move to cloud infrastructure
- Reduced data center annual expenses.
Career Expert Tips:
Understanding the Role of an IT Infrastructure Project Service Delivery Manager
In the ever-evolving landscape of technology, the role of an IT Infrastructure Project Service Delivery Manager holds paramount importance in ensuring the seamless operation of IT projects. This position requires a unique blend of technical prowess and leadership skills to steer the IT team toward success. Let’s dive into the multifaceted role of an IT Infrastructure Project Service Delivery Manager, exploring the responsibilities, job requirements, and key skills needed for success in this dynamic field.
Job Requirements for an IT Infrastructure Project Service Delivery Manager
Embarking on a career as an IT Infrastructure Project Service Delivery Manager involves meeting a set of rigorous requirements, marking a journey of continuous learning and hands-on experience. The prerequisites for this role include:
- A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, showcasing a solid foundation in the technical domain.
- In-depth knowledge of IT infrastructure and project management methodologies, including experience in overseeing successful project deliveries.
- Proven leadership and managerial skills, honed through practical experiences and possibly through relevant courses and certifications.
- Proficiency in IT service delivery processes and frameworks, ensuring the efficient and effective delivery of IT projects.
- Excellent communication and interpersonal skills, essential for collaborating with cross-functional teams and stakeholders.
- Ability to handle pressure and navigate challenges in a fast-paced IT environment, reflecting resilience and adaptability.
Supplementing your qualifications with additional certifications related to project management and IT service delivery can significantly enhance your profile in the competitive job market.
Responsibilities of an IT Infrastructure Project Service Delivery Manager
The role of an IT Infrastructure Project Service Delivery Manager is diverse, requiring a combination of technical acumen, leadership skills, and strategic vision. Let’s explore the core responsibilities that define this role:
- Overseeing the delivery of IT infrastructure projects, ensuring they align with organizational goals and meet quality standards.
- Leading project teams through planning, execution, and delivery phases, ensuring adherence to timelines and budgets.
- Collaborating with stakeholders to understand project requirements and expectations, translating them into actionable plans.
- Implementing and optimizing IT service delivery processes to enhance project efficiency and quality.
- Identifying and mitigating risks associated with project delivery, proactively addressing challenges to ensure successful outcomes.
- Ensuring compliance with industry standards and organizational policies, particularly in areas related to IT service delivery.
- Keeping abreast of the latest trends and technologies in IT infrastructure, guiding the team to adopt best practices and innovative solutions.
Each responsibility comes with its own set of challenges and learning opportunities, contributing to the professional growth of an IT Infrastructure Project Service Delivery Manager.
CV Writing Tips for an IT Infrastructure Project Service Delivery Manager
Crafting a compelling CV is essential to showcase your skills and experiences effectively. Here are some tips tailored for an aspiring IT Infrastructure Project Service Delivery Manager:
- Highlight leadership roles and instances where you successfully led project teams to delivery.
- Detail specific projects you have managed, emphasizing the impact they had on the organization’s IT infrastructure.
- Quantify your achievements with metrics, providing a clear picture of your contributions.
- List relevant certifications in project management and IT service delivery to demonstrate your commitment to professional development.
- Personalize your CV for each application, aligning your experiences with the specific requirements of the role.
Each tip serves as a brushstroke, helping you paint a vivid portrait of your career as an IT Infrastructure Project Service Delivery Manager.
CV Summary Examples for an IT Infrastructure Project Service Delivery Manager
Your CV summary is the opening statement of your professional narrative, setting the stage for what follows. Here are some examples to inspire you:
- “Dedicated IT Infrastructure Project Service Delivery Manager with over a decade of experience, adept at leading cross-functional teams to successful project deliveries.”
- “Proven track record in overseeing complex IT infrastructure projects, with a strategic mindset that ensures effective project planning and execution.”
- “Experienced IT Infrastructure Project Service Delivery Manager with expertise in optimizing service delivery processes, driving efficiency and quality in project outcomes.”
Each summary offers a glimpse into your career journey, strengths, and vision as an IT Infrastructure Project Service Delivery Manager.
Create a Strong Experience Section for Your IT Infrastructure Project Service Delivery Manager CV
Your experience section is the heart of your CV, showcasing the rich experiences you’ve gathered over the years. Here are some examples to guide you:
- “Led a team of IT professionals in the successful delivery of a critical infrastructure upgrade, resulting in a 30% improvement in system performance.”
- “Pioneered the implementation of agile project management methodologies, streamlining project workflows and reducing delivery timelines by 20%.”
- “Managed the integration of new IT services, ensuring seamless delivery and minimal disruption to ongoing operations.”
Each experience is a chapter in your professional story, highlighting challenges met, solutions found, and successes achieved as an IT Infrastructure Project Service Delivery Manager.
Sample Education Section for Your IT Infrastructure Project Service Delivery Manager CV
Your educational background is the foundation upon which your career stands. List your educational milestones in a way that showcases your knowledge and commitment to learning:
- Master of Science in Information Technology Management, XYZ University, a journey of advanced learning and specialization, 2015.
- Bachelor of Science in Computer Science, ABC University, the cornerstone of your IT career, 2012.
- Project Management Professional (PMP) Certification, demonstrating your expertise in project management, 2016.
Each educational qualification is a stepping stone, leading you to the pinnacle of success as an IT Infrastructure Project Service Delivery Manager.
Key Skills for Your IT Infrastructure Project Service Delivery Manager CV
Your skill set is your toolbox, equipped with a diverse range of tools that you’ve honed over the years. Showcase your abilities, both innate and acquired, by including these essential skills for an IT Infrastructure Project Service Delivery Manager:
- Leadership and team management, guiding your team to success.
- Effective communication and interpersonal skills, conveying thoughts and building strong relationships.
- Problem-solving abilities, finding solutions in challenging project situations.
- Attention to detail, ensuring nothing slips through the cracks in project planning and execution.
- Adaptability and resilience, bouncing back and adapting to changing project scenarios.
- Project management expertise, overseeing projects from inception to successful completion.
- Knowledge of IT service delivery processes and frameworks, optimizing project efficiency.
- Familiarity with industry standards and compliance requirements in IT service delivery.
- Risk management, identifying and mitigating project risks proactively.
- Budget and resource management, ensuring optimal utilization of project resources.
Each skill is a tool, aiding you in successfully delivering IT infrastructure projects and leading your team effectively.
Common Mistakes to Avoid When Writing an IT Infrastructure Project Service Delivery Manager CV
Avoiding common pitfalls is crucial when crafting your CV. Here are some mistakes to steer clear of:
- Using a generic, one-size-fits-all approach that fails to showcase your unique fit for the specific role.
- Focusing solely on job duties without highlighting your achievements, creating a narrative that lacks depth and impact.
- Underestimating the importance of a cover letter, missing an opportunity to connect with potential employers on a personal level.
- Overloading your CV with technical jargon that may obscure your true value and skills.
- Neglecting to proofread, potentially damaging your professional image with typos and errors.
Avoid these pitfalls to craft a CV that is both authentic and compelling as an IT Infrastructure Project Service Delivery Manager.
Key Takeaways for Your IT Infrastructure Project Service Delivery Manager CV
As we conclude this comprehensive guide, let’s recap the key points to keep in mind while crafting your CV for the role of an IT Infrastructure Project Service Delivery Manager:
- Emphasize your leadership journey, showcasing milestones achieved and teams led in successful project deliveries.
- Highlight your technical proficiency, showcasing expertise in project management and IT service delivery.
- Detail the strategic initiatives you’ve spearheaded, illustrating a visionary approach to project planning and execution.
- Include a section on continuous learning, showcasing relevant certifications and courses undertaken.
Finally, feel free to utilize resources like AI CV Builder, CV Design, CV Samples, CV Examples, CV Skills, CV Help, CV Synonyms, and Job Responsibilities to create a standout application and prepare for the [IT Infrastructure Project Service Delivery Manager] job interview.
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