IT Manager CV Sample

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Ryan Frank

IT Manager

Summary

Experienced and ITIL v3 certified IT professional with 10+ years’ experience in Information technology, with hands-on technical background and ability to lead support team effectively. Besides from leading the IT team, I can address critical support issues and incidents that might arise from time to time. Moreover, I am well versed in working in close conjunction with the company’s higher management to ensure workforce is working properly and giving optimal results.  

Skills

  • Recruiting and training
  • Problem-solving abilities
  • Project management
  • Leadership skills
  • Managed projects
  • Technical skills in system, network, telephony and end user computing devices

Work Experience

IT Manager

Panalpina Global Business Services

Oct 2020

  • Provided leadership and support for IT department.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Performs incident management, request fulfillment and access control.
  • Performs project manager role for IT related projects like network migration, site build out, updates on IT appliance.
  • Builds clientvendor relationship and IT asset management.
  • Acted as the Data Privacy Office for 1 yr

Assistant IT Support Manager

Gearbulk Management Ltd.

Mar 2017

  • Perform Incident Management tasks by supervising assigned team of analysts. Ensure efficient shift operations by tracking metrics and KPIs, and daily operations, especially with ticketing tool and incident detection/reporting tools. Track team member performance and load. Coordinate with all stakeholders to resolve incidents, including sending appropriate notifications to the right audience. Provide necessary reports and handover.

  • Work with IT Support manager in driving the support team into a mature ITSM team, through regular core group meetings and consultations. Manage and coach people under responsibility to execute identified strategies. Manage performance of team members with IT 

  • Work with IT Support manager in driving the support team into a mature ITSM team, through regular core group meetings and consultations. Manage and coach people under responsibility to execute identified strategies. Manage performance of team members with IT

  • Undertake other assigned ITSM tasks or official activities by ensuring all metrics for assigned activities are met successfully.

  • Provide IT support services by providing analysis and support for IT incidents on an ongoing basis. Ensure end to end ownership of all calls and coordination of referral groups both internally and externally.

Servicedesk Team Lead

Harbour IT asia

Jul 2015

  • Recruit and retain Sd analyst, responsible for the hiring and interview processes.
  • Work in cross functional teams solving significant challenges, proactively 
  • Working with the team from time to time as hands on engineer on some tasks.
  • Ensuring an effective escalation process exists within, and outside, the team

  • Pro-active capacity and resource planning and management

  • Managing a large team (5+) spanning two geographic locations

  • Ensure all staff have all required tools, training and skills to properly support our customers

ServiceDesk Team Lead

Jebsen and Jessen Communications Phils

Apr 2014

  • Oversees the daily operation of the SD team

  • Coaches and conducts training to the team

  • Manages incident handling and service requests 

  • Liase communications between company and the end users

  • Reviews and provide constructive feedbacks to the team

Servicedesk Team Lead

Transcom Worldwide

Oct 2012

  • Determine individual Service desk Analyst areas of improvement. 

  • Conduct call coaching and call monitoring to for continuous improvement of individual Service Desk Analysts. 

  • Reviews and provide constructive feedback on issues that affect individual performance. 

  • Manage Information Releases & Communication of Service Interruptions or availability due to Major Infrastructure or System Changes, Maintenance Activities, etc.

  • Designate and Assist Service Desk Analysts to lead different areas of responsibilities, tasks or training classes

  • Design and enforce request handling and escalation policies and procedures. 

  • Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency.

Senior IT-Helpdesk Associate

Transcom Worldwide

Oct 2010

  • Act as a knowledge/subject expert for specific areas of IT
  • Mentor Junior Service Delivery Analysts on the assigned specific areas of IT

  • Prepare documentation and training materials for IT Service Delivery Team

  • Acts as the Major Incident Coordinator.

  • Review Trends, patterns and history of tickets. Recommend Tickets which requires creation of proactive problem tickets

  • Coordinate with Tier 2 Techs, 3rd Party Support, about gathering of info and searching for Root Cause for a problem

  • Review Survey Feedback, conduct investigation and coaching for any negative feedback, and recognize for those given by a positive feedback.

IT-Helpdesk Associate

Nucomm International, Philippines

Feb 2008

  • Provides 1st and 2nd level remote support for all applications and technologies that are site, country or region specific
  • Disseminates IT-related information of regional and corporate interest to departmental staff, Business Support Team and Country Co-ordinators

  • Liaise with them to share intra-departmental experience and to expedite response to user proposals, suggestions and questions

  • Monitor and assist when necessary to ensure effective co-ordination of first-line and corporate and SC help desk services to users;

Education

Bachelor of Computer Science

San Jose State University

Oct 2001


Languages

  • English
  • French
  • Arabic
  • German

Career Expert Tips:

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Demystifying the Role of an IT Manager

As technology continues to play a pivotal role in the business landscape, the position of an IT Manager has become increasingly crucial. This role requires a delicate balance between technical proficiency and strategic leadership. In this comprehensive guide, we’ll explore the multifaceted responsibilities, job requirements, and key skills that define the role of an IT Manager.

Understanding the IT Manager Job Requirements

Stepping into the role of an IT Manager necessitates meeting stringent requirements, a journey that demands continuous learning and hands-on experience. Let’s delve into the prerequisites needed to embrace the role effectively:

  • A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, showcasing a strong foundation in the technical domain.
  • Profound knowledge of IT infrastructure and emerging technologies, including cloud computing, cybersecurity, and network management.
  • Extensive experience in IT management, demonstrating a trajectory of increasing responsibility and successful project implementations.
  • Leadership and managerial skills, honed through experiences and possibly through courses and certifications.
  • Proficiency in project management tools and methodologies, ensuring the successful execution of IT projects.
  • Excellent communication skills, both verbal and written, essential for effective collaboration with cross-functional teams and stakeholders.
  • Adaptability and resilience, crucial traits in navigating the dynamic and fast-paced IT environment.

Supplementing your profile with relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), can enhance your competitiveness in the job market.

Key Responsibilities of an IT Manager

The role of an IT Manager is diverse, encompassing technical expertise, strategic planning, and effective team leadership. Let’s unravel the core responsibilities that define this role:

  • Overseeing the entire IT infrastructure, ensuring optimal performance, security, and alignment with organizational goals.
  • Developing and implementing IT strategies to support business objectives, fostering innovation and efficiency.
  • Leading IT projects, from initiation to completion, with a focus on delivering projects on time and within budget.
  • Collaborating with departments to understand their technology needs and align IT solutions accordingly.
  • Ensuring compliance with data protection regulations and industry standards, safeguarding the organization’s data integrity and security.
  • Providing leadership and mentorship to the IT team, fostering a culture of continuous learning and professional development.
  • Staying abreast of technological advancements, guiding the team in adopting best practices and innovative solutions.

Each responsibility comes with its own set of challenges, providing opportunities for growth and skill development.

Crafting an Effective IT Manager CV

Your CV is the gateway to securing an IT Manager position, a document that should effectively showcase your skills and experiences. Here are some tips to help you create a compelling IT Manager CV:

  • Highlight your leadership roles, emphasizing instances where you successfully led IT teams to achieve project goals.
  • Detail specific IT projects you’ve managed, quantifying achievements and showcasing the impact on organizational efficiency.
  • Include metrics to demonstrate the success of IT initiatives, providing a tangible measure of your contributions.
  • List relevant certifications and training, demonstrating your commitment to continuous learning and professional development.
  • Personalize your CV for each application, aligning your skills and experiences with the specific requirements of the job.

Your CV should be a reflection of your journey, a document that tells the story of your growth, expertise, and leadership in the IT domain.

IT Manager CV Summary Examples

Your CV summary is the opening act of your career story, setting the stage for what is to follow. It should be a powerful snapshot of your journey, encapsulating your experiences, skills, and the value you bring to the table. Here are some examples to inspire you:

  • “Results-driven IT Manager with over a decade of experience, adept at aligning technology solutions with business objectives for optimal efficiency.”
  • “Seasoned IT Manager with a proven track record in successful project management, specializing in implementing innovative solutions for organizational growth.”
  • “Experienced IT Manager with expertise in cybersecurity and network management, dedicated to ensuring the security and integrity of organizational data.”

Your CV summary is your opportunity to make a strong first impression, capturing the attention of potential employers.

Building Your IT Manager CV Experience Section

The experience section of your CV is the heart of your document, pulsating with the rich experiences you’ve gathered over the years. Here are some examples to guide you:

  • “Led a team of IT professionals in a high-paced corporate environment, achieving a 15% improvement in overall IT system efficiency.”
  • “Championed the implementation of cloud-based solutions, reducing operational costs by 20% and enhancing scalability.”
  • “Developed and executed IT training programs, contributing to the professional growth of team members and improved departmental performance.”

Your experience section should tell a story of challenges met, solutions found, and successes achieved throughout your IT management career.

Education Section for Your IT Manager CV

Your educational journey is the foundation upon which your IT management career stands. Here’s how you can list your educational milestones:

  • Master of Science in Information Technology Management, XYZ University, a comprehensive program providing in-depth knowledge, 2015.
  • Bachelor of Science in Computer Science, ABC University, the cornerstone of your IT career, 2012.
  • ITIL Foundation Certification, showcasing your understanding of IT service management best practices, 2018.

Your educational qualifications should reinforce your expertise in IT management and provide credibility to your CV.

Essential IT Manager Skills for Your CV

Your skill set is your toolbox, equipped with a diverse range of tools that you have honed over the years. It is a showcase of your abilities, both innate and acquired. Let’s list down the essential skills that an IT Manager should possess:

Soft Skills:

  1. Leadership and team management, the ability to guide your team towards success.
  2. Communication and interpersonal skills, the art of conveying technical information effectively and building strong relationships.
  3. Problem-solving abilities, the knack of finding solutions in challenging technical situations.
  4. Attention to detail, the meticulous approach to ensuring nothing slips through the cracks in complex projects.
  5. Adaptability and resilience, the strength to bounce back and adapt to changing IT scenarios.

Hard Skills:

  1. Project management expertise, the ability to oversee and successfully complete IT projects.
  2. Proficiency in IT infrastructure management, ensuring optimal performance and security.
  3. Knowledge of cybersecurity best practices, safeguarding organizational data from potential threats.
  4. Experience with cloud computing technologies, enhancing scalability and efficiency.
  5. Strategic planning, the ability to align IT strategies with overall business objectives.

Each skill is a tool, aiding you in providing exceptional IT management and leading your team effectively.

Common Mistakes to Avoid When Writing Your IT Manager CV

As you craft your CV, it is essential to steer clear of common pitfalls that can hinder your journey to landing your dream IT Manager position. Here we list down the mistakes often seen in CVs and how to avoid them:

  • Avoid using a one-size-fits-all approach, tailor your CV to showcase your unique fit for each IT Manager role you apply for.
  • Avoid listing only job duties, highlight your achievements in each role to provide depth to your narrative.
  • Don’t overlook the importance of a cover letter; use it as an opportunity to connect with potential employers and tell your story.
  • Avoid overloading your CV with technical jargon, ensure it is accessible to a non-technical audience as well.
  • Proofread your CV thoroughly to avoid typos and grammatical errors that can dent your professional image.

Avoiding these mistakes will help you craft a CV that is both authentic and compelling, increasing your chances of standing out in the competitive IT job market.

Key Takeaways for Your IT Manager CV

As we reach the end of this comprehensive guide, let’s recap the key points to keep in mind while crafting your IT Manager CV:

  • Emphasize your leadership journey, showcasing milestones achieved and teams led in the realm of IT management.
  • Highlight your technical proficiency, showcasing your expertise in IT infrastructure, cybersecurity, and emerging technologies.
  • Detail the strategic initiatives you’ve spearheaded, painting a picture of your visionary approach to IT management.
  • Include a section on continuous learning, showcasing certifications and courses that underline your commitment to staying at the forefront of IT trends.

Finally, feel free to utilize resources like AI CV Builder, CV Design, CV Samples, CV Examples, CV Skills, CV Help, CV Synonyms, and Job Responsibilities to create a standout application and prepare for the IT Manager job interview.

Armed with these insights and tips, you are now ready to craft a CV that is a true reflection of your journey, your skills, and your aspirations. Remember, your CV is not just a document; it is a canvas where you paint your career story, a story of growth, learning, and leadership. Best of luck!

Finally, feel free to utilize resources like AI CV Builder, CV Design, CV Samples, CV Examples, CV Skills, CV Help, CV Synonyms, and Job Responsibilities to create a standout application and prepare for the IT Manager job interview.