IT Manager Resume Template

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James Lauren

IT Manager


As an energized IT professional working for over  10 years in providing turnaround management, performance improvement and corporate advisory services to companies, I am excited by the opportunity to be contributing my knowledge and skills into your organization.     

My experience and skills in IT operations, solution architecture, assessment, strategy and development has been well honed due to working in the industry during its booming era. I have a proven record of providing leadership in the evaluation, selection and implementation of new information systems technologies and have been involved deeply in full scale implementation of core IT projects in the company. Specifically, I am well versed with Web Application Development, Citrix, Microsoft SCCM, Exchange, Active Directory amongst other strengths and have worked extensively with all.     

My information technology acumen is in a league of its own. It would be a great pleasure to have a chance of personal meeting to discuss my accomplishments in detail.


  • Recruiting and training
  • Team leadership
  • Attention to detail
  • Data analysis
  • Issue resolution
  • Problem-solving abilities
  • Project management
  • Systems analysis
  • Excellent communication abilities
  • Capacity for working in a team environment
  • Leadership skills
  • Managed projects
  • Web solutions experience
  • Technical and design abilities
  • Web Development – PHP
  • Office 365
  • Visual Studio
  • Moodle
  • Sharepoint
  • ERP
  • CRM

Work Experience

IT Manager

Institute For Quality


  • Manage IT Team,
  • Oversee and assist with development,
  • Sharepoint development
  • Office 365,
  • Moodle Development and customization
  • Manage Backups,
  • Mobile application development
  • Manage Helpdesk,
  • Meet SLA,
  • Report directly to Director,
  • Manage network with IT Support team
  • Assist with Computer  Repairs and Trouble Shooting
  • ERP Development and Manage,
  • SIS Development and Manage,
  • LMS Development and Manage
  • Network setup,
  • PABX
  • Print Servers
  • Budget Analysis 

POS Coorinator(Project Manager)

Tsebo Group

Aug 2017

  • Setup of infrastructure,
  • Monitor Servers,
  • Office365
  • Setup of client on AD,
  • Monitor VPN and L2TP(MPLS)
  • Telephone and on site support, Development,
  • Project Planning,
  • 3G Troubleshooting and setup
  • Monitor backups
  • Manage Vendors,
  • Manage all POS projects,
  • Manage all deployments
  • Manage private APN,
  • Computer Repair,
  • Computer Troubleshooting of Problems,
  • Network Installs,
  • Network Troubleshooting and Configuration,
  • Server Setup,
  • SQL,
  • Software Support,
  • ERP,
  • Sharepoint 
  • Citrix installations

IT Field Tech


Apr 2014

  • On Site Support,
  • Testing and prepping of hardware,
  • Access control setup,
  • Software development,
  • Project Planning,
  • Customer Service within SLA,
  • Note acceptor setup,
  • SQL database creation,
  • Scanner programming,
  • Networking,
  • Windows support,
  • POS Software Development and Troubleshooting,
  • Controller Support and Development,
  • Barcode Scanner Support

Level 2 Support

Sykes Enterprises

Jan 2012

  • Printer Support,
  • Wifi Support,
  • 1st and 2nd line support,
  • remote support,
  • assist 1st line support team,
  • Telephone support to UK clients,
  • Printer Troubleshooting  

IT Support

Institute For Quality

Sep 2011

  • Maintenance(Client and Server),
  • E-learning(Moodle, Setup and development)
  • Developing SIS, Networking,
  • PABX,
  • Web Development,
  • Manage Backup,
  • Website and Domain Management,
  • Server Setup and Monitoring
  • Computer Repairs and Troubleshooting,
  • Network Installation and Setup.

Printer Tech

Zurich Insurance Company

Sep 2009

  • Printer Maintenance,
  • Administration,
  • Scanner Maintenance,
  • Scanner Processing,     

Achievements : Customer Service Certificate      



San Jose State University

Dec 2001

Software Engineering

University of South Florida

Dec 2007

  • Was offered a bursary for this course and only 100 students were selected   
  •  Still pending completion


  • English
  • French
  • Arabic
  • German

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