Learning & Development Professional Resume

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John Dillinger

Learning & Development Professional

Summary

Hi, Greetings of the day!

My name is John Dillinger, and I am glad to share my profile with you.

 

It all started in the year 2009 when I took up my first assignment as an Educator in Institute of Hotel Management – Ahmedabad and later joined major hospitality chains like Starwood Hotels, Hilton Worldwide, etc. In the year 2015, I got my first break into Fashion Retail, when I joined one of the biggest conglomerates, that is, Arvind Lifestyle Brands Ltd as Lead – Learning & Development for Bridge to Luxury segment/division.

 

I currently work with Lakme Lever Pvt. Ltd. as Training Manager and lead a fantastic team of 4 Asst. Training Manager and 46 Skill trainers who help our training plans get executed seamlessly.

Skills

  • Training Needs Identification
  • Training Delivery
  • Team Management
  • Innovative & Solution Based Mindset
  • Written & verbal communication skills

Work Experience

Training Manager

Lakme Lever Pvt. Ltd.

Present

  • Salon CEO (Business focused training program for Salon Managers); Roll-out and Evaluation. The program is designed to help Salon Managers to improve their behavioral and functional skills on parameters; Team, Customer, Business and Process discipline.
  • IMPACT training program; Salon operations based training interventions for experts, focused to improve salons’ Net Promoters Scores
  • Trainee Salon Manager (TSM) Program; Design, Development & Execution (Management Training Program)
  • Live Class Induction; First ever live class facilitation for new hires on the LMS
  • Working with an NGO “Salaam Mumbai” for students’ internship program
  • Quarterly Assessment of Salon Managers on 21 behaviors (9 box rating: Potential Vs. Performance)
  • Flashcard based in-salon training program; Designed, Developed and Driven

Training Manager

BigSpring

Oct 2018

  • Uber – Driver Partners’ Soft Skills training interventions – Mobile App
  • Rolled out behavioral training program for almost 2.5 lac Uber driver partners from designing and developing content to rolling out training interventions, with the team, in Phase 1& 2.

Lead – Learning & Development

Arvind Lifestyle Brands Ltd.

May 2018

Projects & Deliverables;

  • Quarterly Training Calendar in sync with Business needs and expectations
  • Content development; Induction, Soft Skills, Seasonal guidelines (Autumn Winter & Spring Summer).
  • Rolled out key business impact projects focused on; ABV, ASP, Conversion Percentage
  • Pioneered Wooqer (Mobile App based training platform) across the division with 50 plus training interventions and clicked 1000 plus learning hours
  • Organized and facilitated “Train The Trainers” workshop for external/vendor trainers (5 days program/6months)
  • Maintained a healthy average of 4.5 Training Man days of training / Employee / Month

Success Stories

  • Trained the first ever Aeropostale team in India, before the brand launch. Also got recognized in Aeropostale’s annual periodical for all the efforts.
  • Co-facilitated the first ever GAP store team and had a great launch
  • Incepted an idea “Cross Brands Audit” which became an SOP later
  • Invented “Success Stories”; a talent recognition initiative, which was adopted by other brands later
  • Got away with pen-paper assessment, and innovated video-based assessment to understand training’s impact
  • Started shooting learning videos for Autumn Winter and Spring Summer collections, highlighting season’s stories and key selling points. This practice became hit and later adopted by other brands
  • Co-designed, scripted, acted and directed “FRIEND”, the guest experience journey program for BTL
  • Launched D10; Daily 10 minutes energizers for in-store teams

Training Manager

DoubleTree Suites by Hilton, Bengaluru

Aug 2015

Training Manager

Aloft Hotel, Ahmedabad

Apr 2014

Asst. Training Manager

The Grand Bhagwati Hotel, Ahmedabad.

May 2012

Asst. Lecturer

Institute of Hotel Management, Ahmedabad

Jun 2011

Education

Train The Trainers : Certification

San Jose State University

Oct 2018

High Impact Presentation Skills : Certification

Northeastern University

Nov 2018

Certified Hospitality Trainer

Arizona State University

Jun 2009

Masters in Tourism Management

University of South Florida

May 2011

B.Sc. Hospitality and Hotel Administration

Institute of Hotel Management – Ahmedabad

Jun 2007

Languages

  • English
  • French
  • Arabic
  • German

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