Printer Support Officer Resume Sample

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Justin Harry

Printer Support Officer

Summary

Diligent support specialist with 14+ years experience working with large organisation including various projects hosted by Ministry Of Education & Health. Seeking to further IT career by growing with the Lansing team as the Senior IT Officer.

Skills

  • Hands on Expertise to Work with ticketing solution ServiceNow.
  • Ability to work under high pressure.
  • Repair, Install, Upgrade & Maintain Desktop and Notebook computers & Printers.
  • Proficient in LAN, WAN, Network Installation, Monitor & Configuration.
  • Ability to administrate Security Software Installation and Management.
  • Trouble shooting, Administration and support of Windows / Mac OS.
  • Manage network IP addressing allocations.
  • Microsoft Windows Server 2008/2012, Windows 7, Windows XP, Windows 10, Windows 11.
  • Active Directory Services on Windows 2012 R2 Servers, File server , File & Printer Sharing, TCP/IP Networking, Windows Backup Solution.

Work Experience

O&M and managed Services & Senior IT / Printer Support

Al Moammar Information Systems (MIS)

Present

Project Ministry Of Health (MOH)

  • Install, upgrade, support and troubleshoot Windows 7-10 -11-Server  and Microsoft Office .
  • Providing technical support over the remotely .phone to IT users.
  • Hardware and software installation on saff computer in accordance to their requirements.
  • Troubleshoot, configure, install and upgrade cisco routers and cisco catalyst switches.
  • Repairing all type of Printers & barcode printer & scanner.
  • Analyzing, Repairing and of Computers & Printers.
  • Troubleshooting Network 
  • Install and configure Network & share printers.

Senior IT / Printer Support Officer

MOE (MINISTRY OF EDUCATION) TETCO Project

2022

Project Host, Ministry Of Education

  • Repairing all type of Printers & barcode printer & scanner.
  • Analyzing, Repairing and Troubleshooting of Computers & Printers.
  • Fix issues of MOE Program Such as (Rasil & Faris) etc.
  • Provide Domain level support to the users.
  • Resolve network printers and Share folders issues face by the users.
  • Install and configure Cisco IP Phones
  • Resolve and close Tickets in ServiceNow ticketing system.

IT Support Officer

Al-Juwaied Est

Aug 2018

  • Repairing, Installation, Replacement of parts of Desktop and Laptops.
  • Repair all type of Printer, Copier, Scanner .
  • Programming, Repairing of Tabs and Mobiles. Replacement of touch screen For different end user devices.
  • Hardware & Software installation as well as other Applications as Requested.
  • Installation of CCTV cameras include Cabling, Troubleshooting & Backups.
  • Network & Fingerprint Devices installation, Configuration of Servers, Cabling, Patch panel installation, & troubleshooting of all networks.

Education

CNSS Certified Network Security Specialist

Northeastern University


COMPUTER OF INFORMATION TECHNOLOGY (CIT)

Arizona State University

2007


Languages

  • English
  • French
  • Arabic
  • German

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