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Product Owner, Team Lead and innovation manager
Proffesional and experienced manager with vast IT and leadership knowlegde. Skills include analythical thinking, creative problem-solving and business operations management. Able to apply project management and service delivery skills to improve customer experience and satisfaction creating a good relationship and a viable product.
- Problem-solving, Critical and Creative Thinking, Decision-making
- Multitasking, Planning, Communication, Delegation
- Professionalism and strong work ethic, Leadership
- Project Management, Service Delivery, Analytical Skills
- Mentoring, Coaching, Motivating, People Management
- Operations and service delivery management, Business operations
- Accountable for the product backlog and prioritization of user stories with team members.
- Create business user stories.
- Shares and decomposes Features into user stories (non-technical)
- Develop a deep understanding of the customer and product needs
- Recognized voice of the business to the team
- Works closely with Product Manager to represent capabilities and features at team level
- Actively participates in Product Backlog grooming sessions, retrospectives, defect management and project team’s release planning sessions
- Accessible for the team to answer questions, and during Sprint planning sessions, and Daily Scrum
Applications Team Manager
- Innovation manager, introducing new ideas and creating new products
- Designing and implementing new applications (automated reporting in all management, HR, and operational areas, knowledge base for operational and management teams)
- Product owner/Scrum master and user experience manager for newly designed applications.
- Using YouTrack and JIRA to plan, track and document each story/case of the project as well as the product backlog.
- Creating and implementing a junior development program for my department (hiring process, curricula creation, and project planning).
- Project manager for new and existing projects within the team (working with multiple customers).
- Ensure that the day-to-day operations of the business run smoothly, and project milestones are met.
- Planning, strategizing and driving continuous improvement plans.
- Identifying sales opportunities, increase the area of responsibilities.
- Maintaining a great relationship with all stakeholders and members involved in projects.
- Communicate directly with customers to identify their needs and help them meet their expectations.
- Ensure a staffing plan is available and updated.
- Cross function and reskilling resources to match the projects and business needs (training plans, efforts budgeting, resource allocation).
- Budget forecasting, updates, and actual follow-up for the department.
- Ensured financial and operational KPIs are met, and SLA achievements are on target.
- Accountable for key customers, using LEAN methodologies to optimize cost and increase the efficiency of the department.
- Setting and tracking team performance objectives and KPI’s.
- Coaching, mentoring, and integration of the team.
Tower Service Manager (Customer Service Manager)
Service owner from an operational perspective;
Handle and coordinate all operational tasks in order to provide the service according to the contractual SLAs;
Understand the value of the service provided to the customer and the business impact if the service is not delivered according to contract;
Act as a safeguard so that operating tasks are successfully managed along with the contract lifecycle phases;
Attend service reviews and undertake the appropriate actions;
Gain an understanding of the client, contract, business context, and priorities of the account;
Coordinate all resources of the towers;
Manage the cooperation between Towers to ensure the usage of standard methods and tools wherever applicable;
Being the SPOC in case of escalations & major incidents;
Act as the next level of escalation for tower specific technical teams for all service management processes;
Ensure that the Root Cause Analysis for the tower specific services are performed;
Raise request for changes, assess, prepare, present the change in the Change Advisory Board meetings to get the approval.
GNOC Network Analyst
As a GNOC Network Analyst, main responsibilities were:
24/7 CORE network monitoring for NRJ – french telecom network;
Identifying and solving critical voice, data and network issues;
Eurotunnel network monitoring; (GSM-P; GSM-R – in training);
Ticket creation and escalation of issues in contractual SLA;
Single point of contact for critical situations;
24/7 professional training for new employees.
As team leader at this large call center, main duties included
Coordinating, motivating and providing support to the team (18 employees)
Monitoring, team evaluation and providing constant feedback
Managing difficult situations in the relationship with clients
Managing tense relationships within the team
Supervising the correct application of procedures and work instructions
Achieving individual and group goals
Master’s Degree: European Journalism / Political dialogue and communication.
Bachelor’s Degree: Journalism / Dialogue, communications, and negotiation skills
Career Expert Tips:
What Should Be Included In A Product Owner & Innovation Manager Resume?
When applying for a job as a Product Owner & Innovation Manager, it is important to make sure that your resume properly reflects the skills and knowledge you possess. A well-crafted resume is an essential tool for showcasing your qualifications and your unique experience to potential employers. To stand out from the competition and make a lasting impression, it is important to understand what should be included on your resume.
When creating a Product Owner & Innovation Manager resume, it is important to highlight your experience with product development, customer and stakeholder relations, and strategic planning. Additionally, it is important to demonstrate your skills in project management, data analysis, software development, and innovation. In your resume, you should also include any certifications, awards, or special projects you have worked on.
Your resume should include a summary of your qualifications, which should include your expertise in product development and innovation. You should also include any relevant experience or education that you have. Additionally, you should list any relevant professional skills, such as problem-solving, communication, and analytical thinking.
When writing your work history, it is important to provide details such as the tasks you completed, the technologies you worked with, and the outcomes of your projects. It is also a good idea to include any meaningful achievements you have made in your role as a Product Owner & Innovation Manager.
Finally, your resume should also contain a section outlining any relevant skills and knowledge, such as familiarity with Agile software or project management. This section should also include any additional skills or certifications you have. By including all of this information in your resume, you can demonstrate that you are a qualified and experienced Product Owner & Innovation Manager.
What Skills Should I Put On My Resume For Product Owner & Innovation Manager?
As a Product Owner & Innovation Manager, you need to make sure that your resume stands out from the competition to land the job you desire. When crafting your resume, it is important to include skills that show you have the right combination of technical and managerial knowledge to be successful in the role.
First, you want to make sure your resume reflects the technical aspects of the job, such as product management, project management, and software development. Include keywords related to these topics, such as “agile methodology”, “scrum master”, “user experience design”, and “minimum viable product”. Additionally, you should highlight your knowledge of the latest tools and technologies, such as Jira, Confluence, and Azure DevOps.
In addition to the technical skills, you should also emphasize your leadership and management skills. Include keywords such as “problem solving”, “strategic planning”, “team building”, and “stakeholder management” to demonstrate your ability to lead a team successfully. Additionally, emphasize any project management certifications or training you have completed to show employers you have the skills necessary to manage a project from start to finish.
Finally, employers are looking for a Product Owner & Innovation Manager who can bring new ideas to the table and lead the organization towards success. Include keywords such as “innovation”, “ideation”, “design thinking”, and “strategic visioning” to showcase your creative thinking and ability to think outside the box.
Including the right skills on your resume is essential if you want to stand out as a Product Owner & Innovation Manager . Demonstrate your qualifications by highlighting metrics-driven problem solving, strategic planning, team building, stakeholder management, project management certifications, and innovative thinking. Showcase your ability to bring new ideas and strategies to the table and lead the organization towards success.
What Is The Job Description Of The Product Owner & Innovation Manager?
The job description of a Product Owner & Innovation Manager is a highly specialized role that requires a combination of technical and business acumen. Product Owners are responsible for the overall management of the product, its development, and the delivery of customer-focused solutions. Additionally, Innovation Managers lead teams in the development of innovative solutions that leverage the latest technologies, such as artificial intelligence, machine learning, and cloud computing.
Product Owners are responsible for the entire development cycle, from initial concept to customer-ready product. They work with stakeholders in gathering and analyzing customer requirements and creating the product roadmap. Additionally, they ensure quality assurance, manage risk, and ensure compliance with regulations. Product Owners are also responsible for maintaining relationships with external vendors and leading the product launch.
Innovation Managers lead teams of engineers and other professionals in the development of innovative solutions that take advantage of the latest technologies. They are responsible for executing the product roadmap, working with stakeholders to define requirements, and managing the progress of the development process. Additionally, they provide guidance for the product launch and ensure that it meets customer expectations. Innovation Managers are also tasked with identifying new opportunities and developing strategies to capitalize on them.
Product Owners and Innovation Managers should have excellent customer-focused skills, technical expertise, and the ability to think strategically. They should also have a deep understanding of the product life cycle and have experience in product development, design, and market research. Additionally, candidates should have strong communication and problem-solving skills, and the ability to build and nurture relationships with stakeholders.
The key to success for Product Owners and Innovation Managers is the ability to stay ahead of trends and anticipate customer needs . They should be able to quickly identify new opportunities and develop strategies to capitalize on them. Additionally, they should be able to develop innovative solutions to existing problems and be able to motivate teams to achieve success. As the leader of a product launch, they should be able to effectively manage time and resources, and ensure that the product meets customer expectations.
What Is A Good Objective For A Product Owner & Innovation Manager Resume?
Having a good objective for a Product Owner & Innovation Manager resume is essential for success in the job market. A resume objective is a short statement about what you are looking for in a job, and why you think you are a good fit for the role. It should be concise and to the point, and it should tell employers why they should hire you.
A good Product Owner & Innovation Manager resume objective should be tailored to the job you are applying for. It should highlight your key skills and experience, and explain why you are the best candidate for the job. When writing your objective, make sure it is relevant and directly related to the job you are applying for. You should also focus on the benefits you can bring to the company and how you can help the company reach its goals.
In addition, you should make sure your objective is as specific as possible. Make sure to use concrete examples in your objective to demonstrate that you understand the role and what it requires. For instance, if you are applying for a Product Owner & Innovation Manager position, you could include an example of how you solved a customer problem or implemented a successful product strategy.
Finally, make sure your Product Owner & Innovation Manager resume objective is formatted correctly. Use a professional font and make sure there are no typos or grammar errors. A well-formatted objective will make a positive impression on potential employers and help you stand out from the competition.
What Are The Career Prospects In The Product Owner & Innovation Manager?
A career in product ownership and innovation management is an exciting and rewarding one. These roles require a mix of technical, project management, and business savvy, making them a great option for those looking to make an impact in the world of product development. Product owners and innovation managers are responsible for driving the vision, strategy, and execution of a product or service. They work with product teams to ensure the product meets customer needs, aligns with the business goals, and is delivered on time and within budget.
The career prospects for product owners and innovation managers are vast. Many companies look to them to lead the ideation, planning, and launch of new products and services, while others look to them to optimize existing products and services. Product owners and innovation managers are also often responsible for working with market research teams to uncover customer needs and insights, and they may lead market research studies to gain a better understanding of customer behavior. Furthermore, these roles may involve liaising with external stakeholders, such as vendors and customers, to ensure customer satisfaction.
Product owners and innovation managers are highly sought-after professionals, and many companies look for candidates with a combination of technical, project management, and business acumen. With the right mix of skills and experience, these roles can be very lucrative and provide excellent opportunities for career growth. For those looking to make a lasting impact in the world of product and service development, a career in product ownership and innovation management is a great option.
Key Takeaways for an Product Owner & Innovation Manager resume
Writing an effective resume for a Product Owner & Innovation Manager position is an essential step in the job application process. Having a well-crafted resume can make all the difference in getting your foot in the door and landing the job you want. It’s important to take the time to develop a document that will highlight your relevant job experience and accomplishments in the areas of product management and innovation.
The key takeaways for a Product Owner & Innovation Manager resume include:
- Highlighting your knowledge and experience in product ownership and innovation.
- Showcasing your strategic vision and ability to build and execute plans that drive product innovation.
- Demonstrating your leadership skills in developing and leading teams.
- Focusing on your ability to identify and address customer needs.
- Describing tangible results you have achieved, such as increased customer satisfaction or product sales.
- Showcasing your ability to think outside the box and come up with creative solutions to complex problems.
- Emphasizing your experience with market research, competitor analysis and product lifecycles.
- Showing how you have used analytics and data-driven processes to make informed decisions.
By outlining your qualifications and accomplishments in the areas of product ownership and innovation, you will be well positioned to make a great first impression and secure that dream job.
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