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Victor Nathan

Product Owner, Team Lead and innovation manager


Proffesional and experienced manager with vast IT and leadership knowlegde. Skills include analythical thinking, creative problem-solving and business operations management. Able to apply project management and service delivery skills to improve customer experience and satisfaction creating a good relationship and a viable product. 


  • Problem-solving, Critical and Creative Thinking, Decision-making
  • Multitasking, Planning, Communication, Delegation
  • Professionalism and strong work ethic, Leadership
  • Project Management, Service Delivery, Analytical Skills
  • Mentoring, Coaching, Motivating, People Management
  • Operations and service delivery management, Business operations

Work Experience

Product Owner



  • Accountable for the product backlog and prioritization of user stories with team members.
  • Create business user stories.
  • Shares and decomposes Features into user stories (non-technical)
  • Develop a deep understanding of the customer and product needs
  • Recognized voice of the business to the team
  • Works closely with Product Manager to represent capabilities and features at  team level
  • Actively participates in Product Backlog grooming sessions, retrospectives, defect management and project team’s release planning sessions
  • Accessible for the team to answer questions, and during Sprint planning sessions, and Daily Scrum

Applications Team Manager

Atos IT Solutions and Services

Jan 2022

  • Innovation manager, introducing new ideas and creating new products
  • Designing and implementing new applications (automated reporting in all management, HR, and operational areas, knowledge base for operational and management teams)
  • Product owner/Scrum master and user experience manager for newly designed applications.
  • Using YouTrack and JIRA to plan, track and document each story/case of the project as well as the product backlog.
  • Creating and implementing a junior development program for my department (hiring process, curricula creation, and project planning).
  • Project manager for new and existing projects within the team (working with multiple customers). 
  • Ensure that the day-to-day operations of the business run smoothly, and project milestones are met.
  • Planning, strategizing and driving continuous improvement plans.
  • Identifying sales opportunities, increase the area of responsibilities.
  • Maintaining a great relationship with all stakeholders and members involved in projects.
  • Communicate directly with customers to identify their needs and help them meet their expectations.
  • Ensure a staffing plan is available and updated.
  • Cross function and reskilling resources to match the projects and business needs (training plans, efforts budgeting, resource allocation).
  • Budget forecasting, updates, and actual follow-up for the department.
  • Ensured financial and operational KPIs are met, and SLA achievements are on target.
  • Accountable for key customers, using LEAN methodologies to optimize cost and increase the efficiency of the department.
  • Setting and tracking team performance objectives and KPI’s.
  • Coaching, mentoring, and integration of the team.

Tower Service Manager (Customer Service Manager)

Atos IT Solutions and Services

Dec 2016

Service owner from an operational perspective;
Handle and coordinate all operational tasks in order to provide the service according to the contractual SLAs;
Understand the value of the service provided to the customer and the business impact if the service is not delivered according to contract;
Act as a safeguard so that operating tasks are successfully managed along with the contract lifecycle phases;
Attend service reviews and undertake the appropriate actions;
Gain an understanding of the client, contract, business context, and priorities of the account;
Coordinate all resources of the towers;
Manage the cooperation between Towers to ensure the usage of standard methods and tools wherever applicable;
Being the SPOC in case of escalations & major incidents;
Act as the next level of escalation for tower specific technical teams for all service management processes;
Ensure that the Root Cause Analysis for the tower specific services are performed;
Raise request for changes, assess, prepare, present the change in the Change Advisory Board meetings to get the approval.

GNOC Network Analyst


Jul 2015

As a GNOC Network Analyst, main responsibilities were:
24/7 CORE network monitoring for NRJ – french telecom network;
Identifying and solving critical voice, data and network issues;
Eurotunnel network monitoring; (GSM-P; GSM-R – in training);
Ticket creation and escalation of issues in contractual SLA;
Single point of contact for critical situations;
24/7 professional training for new employees.

Team Manager

Bosch Communication Center

Nov 2013

As team leader at this large call center, main duties included
Coordinating, motivating and providing support to the team (18 employees)
Monitoring, team evaluation and providing constant feedback
Managing difficult situations in the relationship with clients
Managing tense relationships within the team
Supervising the correct application of procedures and work instructions
Achieving individual and group goals


European Journalism

San Jose State University

Jul 2010

Master’s Degree: European Journalism / Political dialogue and communication.


Northeastern University

Jul 2008

Bachelor’s Degree: Journalism / Dialogue, communications, and negotiation skills


  • English
  • French
  • Arabic
  • German

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