Quality Control Specialist CV Sample

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James Lauren

Quality Control Specialist


I am an enthusiastic, self motivated, reliabe, eagar to learn and hard working person. I am mature Team worker an adaptable to all challenging situation, able to work well both in a team environment as well as using own initiative. I am able to work well under pressure amd adhere to strict deadlines


  • Microsoft Office
  • KYC Tools
  • Statistical Tools
  • Management Information (MI) Reporting

Work Experience


Kantor Cabang Bank Asing (KCBA) HSBC Indonesia

Jan 2017

Major responsibilities: Manage the client experience throughout the onboarding of new to bank clients and the CDD refresh for existing clients; maintaining the highest standard of excellence in customer service and answer client queries as and when they arise. Request and follow-up with the client for outstanding information and documentation; including KYC/CDD and signed account opening documents. Execute requests for additional information from CDD Operations and liaise further with the client as required. Act as a point of escalation for Service Delivery and escalate case to the Relationship Manager as required.And, the roles involving Know Your Customer (KYC) analysis and Identification & Verification accross multiple business lines & regulatory environment.

Quality Control Specialist

PT Bank HSBC Indonesia

Nov 2019

The purpose is to ascertain completeness and consistency of documents provided in-accordance to the banks procedural checklist.The role is to review for new and existing clients as well as monitor deficiencies maintain compliance to bank and regulatory policies in a timely manner. Updating accurate error logs and timely reporting along with providing timely feedback to Reduce error trend by KYC Analysts. While ensuring that all profiles are approved within the established standards of the Group we too target Re-educate KYC Analyst from repeated errors identified. Mentor KYC analysts to ensure that there is continuous improvement in quality. Ensure KYC Profiles presenting to RMs are error-free for timely sign off and if required liaise with CDD related departments including Client Ops, FCC, SME etc. Liaising with the client regarding the interpretation and amendment of dynamic KYC policies. Liaising with the front office to management relationships, and ensure documentation is provided.



San Jose State University

Dec 2015


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