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TEAM LEADER/ SENIOR RECOVERY SPECIALIST
Extremely motivated to constantly develop my skills and grow professionally. Self-motivated professional who consistently demonstrates leadership abilities and committing to being an asset to the organization.
- Employee Management
- Research and Analysis
- Communication and Customer Relation
Senior Recovery Specialist
Utilize various tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements.
Communicate with clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts.
Maintaining appropriate and comprehensive records of all customer discussions.
Prioritizing, organizing, and accomplishing daily collection activities.
Team Leader ( ENBD CC & PL )
Lead and coach Telesales employee teams and provide performance feedback to Telesales management. Take Talk Off for agents to close sales lead. Work with fellow Management and Coaching Team to attend Client calls related to department and then provide feedback to Specialists.
Client Relationship Manager
Handling Presales for Mumbai & Pune Region. Key Account management of real estate property agents and developers. Making calls related to properties to generate sales lead. Adding new clients & maintaining healthy business relationship with existing clients. Formulate market strategies to identify new business opportunities/clients. Building and maintaining healthy business relationship with existing and new clients.
Client Relationship Manager
Fininding clients by doing cold calling to prospects. Makeing leads for the properties associated with the company. Helping clients to view properties as per there requirements by understanding there budget. Finalizing and negotiating with buyer and seller to close the deal.
Senior Quality Analyst
Monitoring calls for customer service and sales team, monitoring technical support team. Assess agent performance. Technological responsibilities. Competitor call center analysis. Design evaluation programs. Informing agents about the zero tolerance and fatal parameters to improve on sales.
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