Senior Patient Service Associate CV Example

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James Harry

Senior Patient Service Associate


Hardworking healthcare Senior Patient Service Associate with 2 years of experience in healthcare. Proficient in management of duties performed, including basic clerical, and administrative duties.


  • Ability to Work in a team
  • Compassionate
  • Microsoft Office skills
  • Adaptability
  • Patient care
  • Medical terminology
  • Appointment scheduling
  • Administrative support
  • Data entry
  • Customer service
  • Multitasking abilities
  • Attention to detail
  • Problemsolving

Work Experience

Senior Patient Service Associate

Tan Tock Seng Hospital

Apr 2021

  • Welcoming and assisting patients in a friendly and professional manner
  • Ensuring that the reception area is clean, organized, and presentable
  • Scheduling and coordinating patient appointments and followups
  • Answering phone calls and addressing patient inquiries or transferring them to the appropriate department
  • Collecting and entering patient information into electronic medical records
  • Verifying patient insurance coverage and assisting with the billing process
  • Coordinating patient referrals and working closely with healthcare providers to ensure timely and accurate delivery of patient care
  • Assisting with the management of patient flow and minimizing wait times

Patient Service Associate


Dec 2015

  • Greeting patients and visitors with a positive and friendly attitude
  • Answering phone calls and scheduling appointments
  • Registering patients and verifying their personal and insurance information
  • Informing patients about their financial responsibilities and collecting payment for services rendered
  • Assisting patients with completing necessary paperwork
  • Coordinating with healthcare providers and other staff members to ensure seamless patient care
  • Responding to patient inquiries and providing them with accurate information
  • Assisting in rooming patients and preparing them for examinations or procedures
  • Assisting with the coordination of patient flow and ensuring timely patient appointments
  • Providing support and assistance to other healthcare professionals as needed


Diploma in Animation

San Jose State University

Apr 2018

Polytechnic Foundation Programme

Northeastern University

Jan 2015

Secondary School Education

Arizona State University

Sep 2013


  • English
  • French
  • Arabic
  • German

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