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Senior Technical Consultant
An Computational Science Major who has ambitions to contribute to the development and efficiency of information technology. I’ve been working for almost 7 years as Technical Consultant. Currently, I’m handling CRM Back End Siebel Operations for Telkomsel and assign as Technical Lead
I have many years experience as a technical consultant in Customer Relationship Management, Partner Relationship Management, Data Warehouse and handling servers. My specialty is building automation processes using Oracle Siebel CRM and some ETL tools such as IBM Cognos, IBM Datastage, BICP Report Huawei and lately, I’m doing some research in Android Mobile Application and Google Cloud Architecting
- ETL Tools (IBM DataStage, IBM Cognos BI)
- Oracle PL/SQL
- IBM WebSphere Application Server
- IBM Database DB2
- Oracle Siebel CRM
- Data Warehouse
- Web Services (SoapUI/RestAPI)
- Partner Relationship Management (PRM)
- Enterprise Resource Planning (ERP)
- Knowledge Management
- Shell script
- Linux & AIX
Sr. Technical Consultant
- Propose & Develop the solution based on business requirement and identify each of the functionalities on the Oracle Siebel CRM
- Provide technical training to the customer technical staff
- Provide & Issues resolution during System Integrated Test and User Acceptance Testing
- Provide advisory and Support for the team during troubleshooting and run escalation procedures to principal
- Provide technical documentation as it relates to Standard Operating Procedure for operational issues in CRM Back End
- Supervising team of 8 to 10 to achieve the common goals
- Siebel CRM Web Services is responsible to provide & manage REST APIs Inbound and outbound integration for surrounding application to help Telkomsel to manage user access of their employee and handle trouble ticket if customer have issues related Prepaid and Postpaid Transaction, Network Complaints, Opportunity, Lead, Service Request, Case Management, Customer and Contact Management
- Involved in configuring state model and worked in configuring list of values, pick list (static & dynamic), toggles, drilldown, Workflow, Data Validation and eScript on Siebel v8.1.11
- Extended the Siebel table through custom table EBC, Data Mapper on Siebel v8.1.11
- Siebel-Product Catalogue (configuration, rules definition and scripting) and Siebel Web Services on Siebel v8.1.11
- Solutions or Tools : Oracle Siebel CRM v8.1.11, Toad 11.5, Oracle SQL Developer 18.4, SoapUI 5.4.0, Postman 7.27.1
PT. Huawei Tech Investment
- Maintain & Administer the operation of BSS (Business Support Systems), such as Partner Relationship Management (PRM)
- Troubleshooting & Health check for NGBSS Product System of Partner Relationship Management
- Analyze, Identify & Troubleshoots problems in traffic for handling trouble case and Ensuring quick services restoration
- Provide advisory and Support for the team during troubleshooting and Run escalation procedures to principal
- Huawei PRM 3.1 is responsible to provide and manage the roaming international services related revenue settlement and the manage subscribers Over the Top Content (OTT) Services in aspects such as Service Information Collection, Rating, Fee Deduction, Product Management, Credit Control, Recharge, Payment, Billing and CDR Management
- Handling of TAPIN and TAPOUT Issues
- Managing HUR, RAPOUT & RAPIN, Patches / Upgrades
- Handling and Ensure the process flow for Roaming Partner & OTT product running as well till get the invoices
- Troubleshooting & Health check for NGBSS Product System included BI-PRM such as Solve Customer Issue, ICheck, Software Upgrade, Patch and Change Configuration
- Developing tools for supporting daily job using PL/SQL, Shell Script Linux
Solutions or tools : Huawei i2000 Monitoring, Oracle 11g, Toad 11.5, SUSE 10.2, Huawei MICE ETL, Huawei PRM BSS, Huawei BICP
- Data Warehouse and Business Intelligence Implementation
- Designed Data Dictionary, Data Modelling and GAP Analysis
- Design Data Cube & Framework Manager For Cognos.
- Assessed Client on ETL Concept, Data Warehouse and Business Intelligence Solution using IBM InfoSphere DataStage, IBM DB2 with BLU Acceleration and IBM Cognos Business Intelligence
- Liaising and Coordinating with Staff at All level on Client Organization. (Stakeholder Management)
- Completing All Required Project Documentations
- IBM Cognos & DataStage is reponsible to provide and manage the information reports such as Dashboard Total Loans & Deposits, Customer Satisfaction Score, Revenue, Balance, Commissions, Commercial Sales Products, Collecting & Credit Score
- Installation and Configuration IBM Cognos Business Intelligence v10.2.2 on IBM AIX 7.1
- Installation and Configuration IBM InfoSphere DataStage v11.3 on IBM AIX 7.1
- Installation IBM WebSphere Application Server v8.5.5 on IBM AIX 7.1
- Installation IBM HTTP Server v8.5 for WebSphere Application Server v8.5.5 on IBM AIX 7.1
- Installation and Configuration IBM DB2 10.5.6 on IBM AIX 7.1
- Migrates & Troubleshoots ETL Jobs From Development Set-Up To Production Environment At A Banking Company
- Deploys & Configures IBM Cognos Business Intelligence v10.2.2 on 3-Tiers Architecture With High Availability (Fail-Over Cluster) At A Banking Company
- XML Database Migration using IBM InfoSphere DataStage v11.3
- Designed and Develop data models base on specific business requirements, Keyword : Staging Tables, Dimension and Measures
- Conduct and Contribute to internal Testing, SIT and UAT
- Delivering technical documentation and User notes
- Develop Reports using IBM Cognos Business Intelligence v10.2.2
Solutions or Tools : IBM InfoSphere DataStage, IBM Cognos Business Intelligence, IBM DB2, IBM AIX (Unix), IBM WebSphere Application Server
Bachelor Degree of Computational Science
Title of Final Project : Jakarta Stock Exchange Composite Index Prediction Using Support Vector Machine Method
- Implementing Oracle Siebel CRM Project of Telecom Retail and Wholesale Business at PT. Telekomunikasi Indonesia (Persero), Tbk
- Implementing Oracle Siebel API Mobile CRM Project of Wholesale Business at PT. Telekomunikasi Indonesia (Persero), Tbk
- Implementing Oracle Siebel CRM Project of Wholesale and Retail Business at PT. Perusahaan Gas Negara (Persero), Tbk
- Support & Troubleshoot Operational Issues of Oracle Siebel CRM Back End Project at PT. Telekomunikasi Selular (Telkomsel)
- Equipment and Service Supply for LTE Project at PT First Media, Tbk
- Equipment and Service Supply for Business Support System Project at
- PT. Telekomunikasi Selular (Telkomsel)
Banking & Gases
- Implementing Data Warehouse, Business Intelligence on Banking Performance Management System at PT. Bank Syariah Mandiri
- Implementing Data Warehouse and Business Intelligence at PT. Pegadaian Persero, Tbk
Career Expert Tips:
Understanding the Role of a Senior Technical Consultant
In the realm of technology, the role of a Senior Technical Consultant has emerged as a key linchpin in ensuring seamless integration and successful deployment of complex systems. This multifaceted position demands a blend of technical expertise, problem-solving skills, and effective communication to navigate the intricate landscape of modern IT environments. Let’s delve deeper into the responsibilities and requirements that define the role of a Senior Technical Consultant, a crucial figure in bridging the gap between technology and business objectives.
Job Requirements for a Senior Technical Consultant
Stepping into the shoes of a Senior Technical Consultant requires a comprehensive skill set and a wealth of experience. Here are the fundamental requirements that pave the way for a successful career in this role:
- A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, establishing a strong foundation in technical principles.
- Demonstrable experience in providing technical consulting services, showcasing a track record of successful project implementations and client satisfaction.
- In-depth knowledge of various operating systems, cloud technologies, and networking principles, essential for comprehending complex technical architectures.
- Proven expertise in analyzing and solving intricate technical problems, with a strong emphasis on troubleshooting and providing effective solutions.
- Excellent communication and interpersonal skills, allowing for effective collaboration with cross-functional teams and clear communication with clients.
- Ability to adapt to dynamic work environments, displaying resilience and agility in the face of evolving technological landscapes and client requirements.
Obtaining relevant certifications and staying updated with the latest technological advancements can significantly enhance your profile and credibility in this competitive field.
Key Responsibilities of a Senior Technical Consultant
A Senior Technical Consultant shoulders a diverse range of responsibilities, each contributing to the successful execution of complex IT projects and the delivery of value to clients. Here are some of the core responsibilities that define this role:
- Providing expert guidance on the implementation and integration of complex technical systems, ensuring alignment with client requirements and business objectives.
- Conducting comprehensive analyses of client systems and architectures, identifying potential areas for improvement and proposing effective solutions.
- Leading and participating in the design and development of technical strategies and solutions, emphasizing scalability, security, and efficiency.
- Offering technical support and guidance to both internal teams and clients, ensuring smooth project implementation and resolving any technical issues that may arise.
- Collaborating closely with stakeholders to understand their specific needs and providing tailored recommendations and solutions that align with their business goals.
- Preparing and delivering comprehensive technical documentation and reports, ensuring that all stakeholders have a clear understanding of the implemented solutions and their benefits.
- Staying abreast of the latest technological advancements and industry trends, integrating new knowledge into existing projects to enhance efficiency and performance.
Each responsibility demands a combination of technical acumen, problem-solving skills, and effective communication to ensure successful project delivery and client satisfaction.
Tips for Writing an Impressive Senior Technical Consultant CV
Your CV serves as a crucial tool in portraying your expertise and experience to potential employers. Here are some key tips to craft an impressive Senior Technical Consultant CV:
- Emphasize your leadership and project management skills, highlighting instances where you successfully led and delivered complex technical projects.
- Showcase your ability to communicate complex technical concepts in a clear and concise manner, illustrating instances where you effectively communicated with clients and stakeholders.
- Quantify your achievements by providing specific examples of successful project implementations and the impact they had on the client’s business objectives.
- Include any relevant certifications or training programs you have completed, demonstrating your commitment to continuous learning and professional development.
- Personalize your CV for each application, aligning your skills and experiences with the specific requirements outlined in the job description.
By following these tips, you can create a CV that effectively highlights your technical expertise, problem-solving abilities, and communication skills, setting you apart as a top candidate for the role of a Senior Technical Consultant.
Skills Essential for a Senior Technical Consultant
A successful Senior Technical Consultant possesses a diverse skill set that enables them to navigate complex technical landscapes and deliver exceptional value to clients. Here are some key skills that every Senior Technical Consultant should possess:
- Leadership and team management, essential for guiding and leading cross-functional teams to successful project delivery.
- Clear and effective communication, enabling effective interaction with clients, stakeholders, and team members.
- Analytical and problem-solving skills, crucial for identifying and resolving complex technical issues and challenges.
- Adaptability and flexibility, allowing for seamless integration into various client environments and changing project requirements.
- Proficiency in various operating systems and cloud technologies, facilitating efficient deployment and management of complex technical systems.
- Expertise in network architecture and security principles, ensuring the implementation of robust and secure technical solutions.
- Project management skills, essential for effectively managing and delivering complex technical projects within stipulated timelines and budgets.
- In-depth knowledge of software development methodologies and best practices, enabling the design and implementation of efficient and scalable technical solutions.
Each skill is a crucial component that contributes to the successful execution of technical projects and the delivery of exceptional value to clients.
Avoiding Common Mistakes in Your Senior Technical Consultant CV
When crafting your Senior Technical Consultant CV, it is essential to avoid common pitfalls that can diminish the impact of your application. Here are some common mistakes to steer clear of:
- Avoid using generic language or clichés, as this can make your CV appear unremarkable and fail to highlight your unique strengths and experiences.
- Do not overlook the importance of tailoring your CV for each application, as a generic CV may fail to address the specific requirements outlined in the job description.
- Avoid overemphasizing technical jargon, as this can make your CV difficult to understand for non-technical hiring managers and stakeholders.
- Ensure that your CV is well-structured and free of any grammatical or formatting errors, as this can leave a negative impression on potential employers.
By steering clear of these common mistakes, you can ensure that your Senior Technical Consultant CV effectively highlights your unique skills and experiences, positioning you as a top candidate for the role.
Key Points to Remember for Your Senior Technical Consultant CV
As you prepare your Senior Technical Consultant CV, keep these key points in mind to ensure that your application stands out from the rest:
- Highlight your ability to lead and manage complex technical projects, showcasing your expertise in delivering successful outcomes.
- Demonstrate your strong communication skills, emphasizing your ability to convey technical concepts effectively to both technical and non-technical stakeholders.
- Quantify your achievements, providing specific examples of successful project implementations and the value delivered to clients.
- Stay updated with the latest technological advancements and industry trends, integrating new knowledge and best practices into your project implementations.
Finally, feel free to utilize resources like AI CV Builder, CV Design, CV Samples, CV Examples, CV Skills, CV Help, CV Synonyms, and Job Responsibilities to create an outstanding application and prepare for the Senior Technical Consultant job interview.