Shop Assistant Resume Example

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Rachel Watson

Shop Assistant

Summary

Organized Shop Assistant with 20 years of experience in various retail aspects. Great customer service skills after many years in the industry. Works well with no supervision and maintains efficiency with results. Known for having high initiative and taking advantage of opportunities.

Skills

  • High Presentation skills
  • Strong communication skills
  • Initiative and Problem solving
  • Highly attentive customer service skills
  • Quick learning
  • Multitasking
  • Time management
  • Microsoft Office Excel
  • Ordering, invoicing and stock control
  • Item promotions and displays
  • Food Safety & Preparation
  • Meticulous Cleaning Skills

Work Experience

Shop Assistant

Nevada Convenience Store

Oct 2015

  • Opened and closed the store independently on a weekly basis  
  • Worked unsupervised or alone for long periods of time Responsible for ordering and receiving stock 
  • Competent with Eftpos, cash sales, refunds and exchanges 
  • Operated cash register for cash and credit card transactions with high accuracy 
  • Good rapport with other employees, Customers and also Company Representatives
  •  Increased store revenue by offering additional products or promotional items Prepare Coffee, milkshakes, sandwiches and other basic hot food 
  • Checking identification for proof-of-age and refusing alcohol and tobacco sales to underage customers 
  • Remained calm and composed in tense situations involving angry or upset customers
  • Supported loss prevention by monitoring shopper behavior 
  • Maintained clean sales floor and straightened and faced merchandise
  •  Trained new employees

Fast Food Assistant

Robin Ave Take Away Shop

Feb 2007

  • Competent use of cash register but also able to use math to calculate and give change if required. 
  • Take customer orders over counter and on telephone in a friendly manner
  • Prepare all ingredients and any other requirements required to prepare menu items in a hygienic manner each day
  • Batter fish and other items into the deep fryers
  • Cook food in deep fryers according to their time requirements
  • Use a large grill to make hamburgers, souvlakis etc etc
  • Able to multitask and work at whatever station required
  • Handle all food in a safe and hygienic manner taking temperatures and completing required records.
  • Clean all shop equipment, utensils and also general daily cleaning of the entire shop
  • Stock drink fridges and food ready for the next business day

Bakery Assistant

Bakers Delight Corio

Aug 2000

  • Served numerous bakery customers daily with professional and effective customer service
  • Very high personal presentation as required
  • Replenished and rotated food items, following correct food cooling and storage
  • Able to competently use all POS transactions, including cash and credit purchases or refunds. 
  • Help customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and increase sales
  • Having high product knowledge of all items to assist customers with dietary requirements
  • Maintain shop front cleanliness and hygiene
  • Able to handle difficult customers in challenging any situations and resolve the issue

Languages

  • English
  • French
  • Arabic
  • German

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