Shop Assistant Resume Example

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Rachel Watson

Shop Assistant




Organized Shop Assistant with 20 years of experience in various retail aspects. Great customer service skills after many years in the industry. Works well with no supervision and maintains efficiency with results. Known for having high initiative and taking advantage of opportunities.



  • High Presentation skills
  • Strong communication skills
  • Initiative and Problem solving
  • Highly attentive customer service skills
  • Quick learning
  • Multitasking
  • Time management
  • Microsoft Office Excel
  • Ordering, invoicing and stock control
  • Item promotions and displays
  • Food Safety & Preparation
  • Meticulous Cleaning Skills


Work Experience


Shop Assistant

Nevada Convenience Store

Oct 2015


  • Opened and closed the store independently on a weekly basis
  • Worked unsupervised or alone for long periods of time Responsible for ordering and receiving stock
  • Competent with Eftpos, cash sales, refunds and exchanges
  • Operated cash register for cash and credit card transactions with high accuracy
  • Good rapport with other employees, Customers and also Company Representatives
  •  Increased store revenue by offering additional products or promotional items Prepare Coffee, milkshakes, sandwiches and other basic hot food
  • Checking identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Remained calm and composed in tense situations involving angry or upset customers
  • Supported loss prevention by monitoring shopper behavior
  • Maintained clean sales floor and straightened and faced merchandise
  •  Trained new employees

Fast Food Assistant

Robin Ave Take Away Shop

Feb 2007


  • Competent use of cash register but also able to use math to calculate and give change if required.
  • Take customer orders over counter and on telephone in a friendly manner
  • Prepare all ingredients and any other requirements required to prepare menu items in a hygienic manner each day
  • Batter fish and other items into the deep fryers
  • Cook food in deep fryers according to their time requirements
  • Use a large grill to make hamburgers, souvlakis etc etc
  • Able to multitask and work at whatever station required
  • Handle all food in a safe and hygienic manner taking temperatures and completing required records.
  • Clean all shop equipment, utensils and also general daily cleaning of the entire shop
  • Stock drink fridges and food ready for the next business day

Bakery Assistant

Bakers Delight Corio

Aug 2000


  • Served numerous bakery customers daily with professional and effective customer service
  • Very high personal presentation as required
  • Replenished and rotated food items, following correct food cooling and storage
  • Able to competently use all POS transactions, including cash and credit purchases or refunds.
  • Help customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and increase sales
  • Having high product knowledge of all items to assist customers with dietary requirements
  • Maintain shop front cleanliness and hygiene
  • Able to handle difficult customers in challenging any situations and resolve the issue





  • English
  • French
  • Arabic
  • German

Career Expert Tips:

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What Should Be Included In A Shop Assistant Resume?

Writing a shop assistant resume can be a daunting task, but if done correctly, it can be a major asset for your job search. A shop assistant resume should include key information about your qualifications and experience, as well as a clear and concise summary of your professional goals. When crafting your resume, it is important to highlight any relevant work experience and to showcase your customer service skills.

When deciding what to include on your shop assistant resume, you should begin by deciding what to include in your summary statement. This statement should give the employer a clear indication of your experience and how you can contribute to their team. You should also include any industry-specific skills that you can bring to the table. This could include cash handling, inventory management, customer service, or any other skills that may set you apart from other candidates.

Next, you should include a section where you list your past work experience. This should include all jobs you have held in the past, including any volunteer work or internships. You should list the job title, employer, location, and the dates you worked in each position. You should also mention any accomplishments you achieved in each position. This could include any awards you received or customer service goals you achieved.

Finally, you should include a section where you list any special training, certifications, or licenses you have obtained. You should also include any applicable professional memberships, such as those related to the retail industry. Including this information on your shop assistant resume will show employers that you are knowledgeable and well-trained in your field.

What Skills Should I Put On My Resume For Shop Assistant?

When it comes to writing a shop assistant resume, there are certain skills that employers will be looking for. The duties of a shop assistant involve interacting with customers, processing sales, stocking shelves, and more. To stand out from other applicants, you need to show that you have the skills and qualifications necessary to excel in the role.

  • When writing a resume for a shop assistant position, it’s important to include skills that are specific to the role. These include customer service skills, communication skills, cash handling skills, and product knowledge.
  • Customer service skills are essential for any shop assistant role. This includes the ability to listen and respond to customer inquiries, answer questions, and provide assistance in a professional and friendly manner. It’s also important to demonstrate the ability to upsell products and services, as well as handle customer complaints in a diplomatic and courteous manner.
  • Communication skills are also important in a shop assistant role. This includes verbal communication skills, such as being able to speak with customers in a professional and friendly tone. Written communication skills, such as writing emails, letters, and other documents, are also important.
  • Cash handling skills are also a must for a shop assistant role. This includes having a good understanding of money handling and being able to process sales accurately and efficiently. It’s also important to have an understanding of credit card processing, as well as the ability to provide customers with accurate change.
  • Finally, product knowledge is essential for any shop assistant role. This includes knowing what products are available, how to properly describe them, and being able to recommend the right product for each customer . It’s also important to be familiar with any relevant safety regulations and to be able to provide customers with the necessary information.

What Is The Job Description Of The Shop Assistant?

Shop assistants are typically responsible for providing assistance to customers in their shop or store. This includes helping customers find the items they are looking for, providing advice on products, and helping customers complete their purchases. They are also responsible for keeping the shop or store clean and organized, stocking shelves, and carrying out other duties as requested by the shop manager. Shop assistants must also be knowledgeable about the products they are selling, any discounts or promotions, and other details that customers may need to know.

They must also be able to communicate effectively with customers, providing them with the information they need in a helpful and friendly manner. It is also essential that shop assistants are able to work as part of a team, as they will often be required to help their colleagues with tasks. This includes helping out during busy periods, such as when there are large numbers of customers in the shop.

Shop assistants are responsible for providing excellent customer service, helping customers find the products they are looking for, answering questions about products and services, providing advice on products and helping customers complete their purchases. They must also be familiar with the shop’s product range and any discounts or promotions available, as well as other information that customers may need to know. It is important for shop assistants

to be polite, friendly and helpful, as well as knowledgeable about the products they are selling. They should be able to listen to customers carefully, understand their needs, and be able to provide helpful solutions. Shop assistants should also be able to handle complaints and resolve customer issues in a professional and timely manner.

What Is A Good Objective For A Shop Assistant Resume?

When crafting a shop assistant resume, one of the most important aspects to consider is the objective. This section is the foundation for the rest of your document, as it will be the first thing a potential employer sees. Therefore, it is important that you include a well-crafted objective that clearly states what you are looking for and how you can help the company you are applying to.

When writing an objective for a shop assistant resume, it is important to focus on the qualifications and experiences that make you a standout candidate. It should be specific to the job you are applying for, and should emphasize your ability to help the company be successful. For example, you might state that you are looking to use your customer service and problem-solving skills to enhance the customer experience or increase sales.

In addition, it is important to include the specific qualities that make you a great fit for the position. For example, you can emphasize your multitasking abilities, organizational skills, and ability to work well in a fast-paced environment. It is also important to highlight any previous experience you have that is relevant to the position, such as working in a retail setting or managing customer service teams.

Finally, make sure to include your goals and intentions for the role. This can include wanting to learn more about the retail industry, or wanting to contribute to the success of the company. This will give the employer an understanding of your long-term goals and why this position is a great fit for you.

In summary, when crafting an objective for a shop assistant resume, be sure to include the specific qualities that make you a great fit for the role. Focus on the experiences and qualifications that make you a standout candidate and emphasize your ability to help the company succeed. Additionally, make sure to include your goals and intentions for the role to show the employer that you are motivated and have a vision for the future.

What Are The Career Prospects In The Shop Assistant?

The job prospects for shop assistants are quite good. With the rise of e-commerce, more and more shops are looking for experienced sales personnel that can handle customer inquiries, stock shelves, and process payments. Shop assistants are generally highly sought after for their ability to provide excellent customer service and help customers with their shopping needs.

Shop assistants are usually the first point of contact for customers in a store and are expected to be knowledgeable about a wide range of products and services. As such, shop assistants must possess strong communication and customer service skills as well as good organizational skills. They must also have the ability to handle a variety of tasks quickly and efficiently.

In addition to customer service, shop assistants may also be responsible for stocking shelves, restocking inventory, and keeping the store organized. They may also be responsible for overseeing sales and customer transactions as well as handling returns and exchanges.

Shop assistant positions are often entry-level positions, but many offer room for growth and advancement. With the right experience and qualifications, shop assistants can work their way up to higher positions in the retail sector. It is important to note, however, that shop assistants must be able to multitask and possess excellent customer service skills.

Overall, shop assistants are an essential part of the retail environment and have the opportunity to build rewarding and successful careers. With the right attitude and dedication, shop assistants can find success in their chosen field and enjoy the benefits of a rewarding and satisfying job.

Key Takeaways for an Shop Assistant resume

Having a well-crafted shop assistant resume is essential if you want to stand out among the competition and land a job. Here are some key takeaways when it comes to writing a shop assistant resume:

  1. Highlight your experience: Make sure to include any work experience you have in shops or retail, as this will demonstrate to potential employers that you have the necessary skills to excel as a shop assistant.
  2. Focus on customer service skills: As a shop assistant, customer service is key. Emphasise your ability to provide a positive experience for customers, and list any customer service training or certifications you have.
  3. Include your technical skills: Whether you are comfortable using a computer or have experience with a point-of-sale system, make sure to include any relevant technical skills in your resume.
  4. Highlight other relevant skills: Showcase any other relevant skills you have, such as being able to work with a team, having excellent organisational skills, or being able to work independently.
  5. Demonstrate your knowledge of the company: Show potential employers that you have done your research and that you understand the company’s products and services.

Overall, having a well-crafted shop assistant resume is essential if you want to stand out among the competition and land a job. Make sure to highlight your work experience, customer service skills, technical skills, and any other relevant skills you have. Additionally, demonstrate your knowledge of the company to show potential employers that you have done your research and that you understand the company’s products and services.