Guest Service Associate Resume

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Guest Service Associate Resume Example

Andrew Kevin
Guest Service Associate

Summary

To work as a guest service associate with esteem organization and ensure guests feel comfortable and their duration of stay at the facility is filled with unforgettable memories. Friendly, organized, and punctual world traveler with experience volunteering as a Front Desk Agent in a fun, social hostel in NewYork.

Skills

Experience

Front Desk Associate
Diamond Core Hotels   Aug 2015 ­ Present

  • Responsible for greeting guests enthusiastically and ensuring a smooth, fast check-in
  • Interacting with customers and understanding their food and beverages taste
  • Accommodating special requests of guests whenever possible
  • Shared local knowledge and activities
  • Hosted events like Happy Hour and tours
  • Cleaned rooms and laundry when necessary

Health and Beauty Lead
Health & Beauty Inc    Mar 2008 ­ Aug 2015

  • I started this position as a Price Changer, responsible for the price integrity of the department. Duties included:
  • Getting weekly ads hung, regular price changes updated
  • Helping with plan­o­gram changes in dept, as well as stocking on a nightly basis.
  • Responsible for all department ordering/receiving and a five­person team.
  • Achieving the highest sell­through rates on seasonal.

Guest Service Associate
Rainbow Hotel – NewYork –
Aug 1995 ­ Jul 2003

  • Greeting and welcoming the guests
  • Managed the reservation book and guest check-in and out of the hotel
  • Checking the guest rooms are cleaned and are stocked with toiletries and necessary things
  • Replaced electrical equipment/devices if the guest is not comfortable with them
  • Coordinated with the mini-bar attendant and ensured the bar is stocked

Education

Hotel Business Management
University of California, Berkeley – Oct 2018

BA in English
Marc International College – Oct 2018

Languages

  • English
  • French
  • German
  • Spanish

Hobbies

  • Reading Books
  • Playing Tennis
  • Blogging
  • Exploring New Places