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Guest Service Associate Resume Example
Guest Service Associate
To work as a guest service associate with esteem organization and ensure guests feel comfortable and their duration of stay at the facility is filled with unforgettable memories. Friendly, organized, and punctual world traveler with experience volunteering as a Front Desk Agent in a fun, social hostel in NewYork.
- Hostel Housekeeping
- Hostel Reception
- Event Planning & Hosting
- Inventory maintenance
- Payment tracking systems
- Appointment scheduling
- Spa maintenance
Front Desk Associate
Diamond Core Hotels Aug 2015 Present
- Responsible for greeting guests enthusiastically and ensuring a smooth, fast check-in
- Interacting with customers and understanding their food and beverages taste
- Accommodating special requests of guests whenever possible
- Shared local knowledge and activities
- Hosted events like Happy Hour and tours
- Cleaned rooms and laundry when necessary
Health and Beauty Lead
Health & Beauty Inc Mar 2008 Aug 2015
- I started this position as a Price Changer, responsible for the price integrity of the department. Duties included:
- Getting weekly ads hung, regular price changes updated
- Helping with planogram changes in dept, as well as stocking on a nightly basis.
- Responsible for all department ordering/receiving and a fiveperson team.
- Achieving the highest sellthrough rates on seasonal.
Guest Service Associate
Rainbow Hotel – NewYork – Aug 1995 Jul 2003
- Greeting and welcoming the guests
- Managed the reservation book and guest check-in and out of the hotel
- Checking the guest rooms are cleaned and are stocked with toiletries and necessary things
- Replaced electrical equipment/devices if the guest is not comfortable with them
- Coordinated with the mini-bar attendant and ensured the bar is stocked
Hotel Business Management
University of California, Berkeley – Oct 2018
BA in English
Marc International College – Oct 2018
- Reading Books
- Playing Tennis
- Exploring New Places
Career Expert Tips:
Guest Service Associate Resume with Writing Guide
Here is a step-by-step guide for how to create your Guest Service Associate resume. We will cover examples of skills and experience that you should highlight in your resume, as well as layout and formatting. You can follow this guide to make sure you have the best possible Guest Service Associate Resume.
We will show you how to present your experience and skills in a way that showcases your strengths and shows your potential employers that you have what it takes to be a great Guest Service Associate. Follow the step-by-step process below for an effective resume. We are going to cover how to write a resume, resume templates, and much more.
Guest Service Associate Resume Writing Guide:
1. Resume Objective
The whole purpose of a resume is to get you an interview. The first thing you need to do is think about what your objective is, and what the person reading it will be looking for. A resume objective should be targeted at everyone who reads it, but not overly specific (the name of the company your applying to should show up in the title). Your objective should be one sentence that highlights exactly what you will bring to the organization.
Example of a good resume objective:
I will be able to interact well with my Customer Service team. I can solve any problem your business is facing, and I am reliable and always on time.
2. Objective Attributes
The second thing you need to think about is an objectiv e for your resume. You should have one for each type of resume (i.e., Objective for casual, informational resumes, or Objective for professional ones). The objective is what you will be writing about, so keep that in mind when you write yours. Keep your resume targeted at the position you are applying to, and make sure that you highlight what makes you a good fit for the job.
Example of an Objective:
I am a Reliable and Responsible individual who can interact well with my Customer Service team. I am able to solve any problems your business may face, and I am always on time.
3. Employment History
You should list your full-time jobs and internships in reverse chronological order, including the name of the company and location. If you have been at one job for a long time (2+ years), you should write it as an employment history instead of a resume. You can include an employment history in your resume if you like, but most hiring managers do not read past work experience so you don’t need to include it unless it is necessary. You should include your total years worked and current position. It can be beneficial to use a professional format (see the link at the bottom of this page for a guide).
Start by putting your school name, degree (if you have one), and graduation date. If you have one, put your GPA next to it as well. After your education section, you should list any certificates or licenses that might help readers get a better picture of who you are as a candidate.
5. Key Skills
Always list in order of importance. You can give a bullet point list of your skills or you can use a separate section of your resume to talk about skills that might not fit into a formal order. Be specific and clear to show that you have certain skills.
Customer Service Associate Skills – Able to take criticism from customers, solve customer problems, work well under pressure, and handle strong emotions. I’m confident and can always help the customer come out satisfied with their experience.
Guest Service Associate Responsibilities:
- Take control of a difficult situation
- Help guests who have a problem
- Do what the Guest Service Manager asks of you.
- Communicate with the host staff
- Prevent problems from occurring in the first place
- Maintain customer-host relationship by acting friendly, courteous, and helpful
- Work under pressure and to deadlines.
- Willing to do background research on guests requests
- Maintain guest files and keep them updated.
- Check off items on guest checklists to confirm that all necessary information has been collected.
- Keep the room clean, tidy, and in good condition.
- Assist with special projects as requested
- Help guests finding lost items or identifying new ones during their stay
- Follow house rules for all guests, including not smoking, having pets, noise, etc.
Top 15 Guest Service Associate Skills:
- Customer Interaction Skills
- Organized and detail-oriented
- Flexibility to work various hours including nights and weekends, as well as on vacation days
- Teamwork – ability to work with others (especially with the front desk) to get things done
- Creativity in coming up with different ideas that fit a customer’s needs and wants while keeping the same quality of service.
- Ability to handle tough situations, conflicts, and conversations with customers in a professional manner
- Strong organizational skills
- Creative problem-solving skills
- Detail-oriented by the organization of things needed for guests
- Interpersonal skills – ability to communicate effectively with customers and coworkers
- Ability to work at a fast pace and multi-task at all times; problems are solved as they come up during the day or week.
- High attention to detail
- Strong work ethic and work ethic
Guest Service Associate Resume Objective:
The resume objective of a Guest Service Associate is to highlight the skills that are going to benefit the company and assist the employer in finding a candidate that will make them money.
Guest services is one of the most important departments in any hotel, or any businesses. On top of their main job, they also have other responsibilities such as taking reservations, guest surveys, answering phones, maintenance work, and more.
- Do not include any personal information, such as age or gender.
- Do not put your hobbies or interests at the top of the resume – they should be below skills in a separate section so that it is easier for an employer to find them when they are looking for certain skills that you possess.
- When writing your resume objective, you should try not to send off any signals that you are looking for a particular job. Your resume objective is to highlight your skills as opposed to your personal needs.
Example: “Looking for a career in Hotel Management.” You are sending off the message that you will take anything just so long as it has a hotel on it. In order to get anywhere in life, you need to be picky and have an eye for detail.
- Do not include any details that could be used in a personal reference.
- Unless you have been living under a rock for the past 15 years, do not list your job title as “Guest Service Agent” or “Guest Host.” It is rude. You should also refrain from saying “I’m looking for a job with” which refers to the company you are applying to.
Guest Service Associate Cover Letter:
The cover letter is slightly different for Guest Service Associates, although there are similarities. Guest Service Associates should follow the instructions below for a more professional and well-written results.
“May I have a few minutes of your time to discuss the position of one of your guest service agents? I am eager to work at a hotel in which I make a difference and feel that I can contribute to your company’s success with my personality and skill set.
- If it is an email, keep it short and professional.
- Do not use the same transition words from your resume to the cover letter – copy and paste them instead.
- If you are using all caps in your email, make sure that you spell out hard to read words, such as “please,” “thank you,” “I am” and etc..
- Do not write a novel.
- Do not say this is the first time applying for a job – it will imply that you don’t have experience and aren’t qualified for the position; however, if you are a recent graduate, you can state this.
If asked for references, list two to four people that will be able to back up your skills, experience and personality on your resume.
- Have a clear idea of what skills you want to showcase on your resume, cover letter and job interview.
- Know the basic advantage from the four types of resumes and what basic elements make up a good resume or cover letter for each one.
- Use professional language when writing your resume, cover letter or covering notes….just for the sake of business!
- Use enough detail in your resume to highlight your accomplishments and accomplishments about yourself during the time you were in a position (If you just graduated from college – state that).
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