Software Operations Manager CV Sample

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Rachel Watson

Software Operations Manager

Summary

Seeking a career that is challenging & interesting and lets me work on the leading areas of technology, a job that gives me opportunities to learn, innovate and enhance my skills and strength in conjunction with company goals & objectives.

Skills

  • Microsoft Office skills
  • Microsoft Dynamics skills
  • Working knowledge in SAP ECC
  • FlexNet skills
  • Basic PowerBi skills
  • Salesforce.com skills
  • Problem-solving skills
  • Analytical and interpersonal skills

Work Experience

Software Operations Manager

Apro Research and Development Corp

Present

  • Oversees aspects of the global solutions project delivery and works closely with the stakeholders on process improvements
  • Trains and supervises the team on software related tasks
  • Assists the team in resolving issues and sees to it that requests are handled in a timely manner
  • Monitors the team’s progress and attendance
  • Generates monthly individual and team KPIs and scorecards
  • Takes ownership of the Worldwide Software Support and Maintenance Agreement Renewals

Technical Program Manager – North America

Apro Research and Development Corp

Dec 2019

  • Manages North America solutions project delivery such as quoting, invoicing requests, and issue resolution
  • Fully owns the Software Support and Maintenance Agreement Renewals for North America customers
  • Makes sure that support is extended annually to prevent disruption of service
  • Generates monthly financial report of the support renewals for management’s use

Software Invoicing Specialist

Apro Research and Development Corp

Mar 2016

  • Works closely with various Software dedicated teams to produce financial invoice to the customers
  • Provides the customers with the required supporting billing documentations
  • Acts as financial support for the Sales Operations team by actively recognizing revenue in a timely manner

Financial Sales Analyst

Apro Research and Development Corp

Aug 2014

  • Works with Managed Print Services (MPS) teams to come up a reconciliation of customer’s MPS allocation and usage worldwide
  • Conducts audit on price charges and generates a report for the delta and corrections

Education

Bachelor of Science in Management Accounting

San Jose State University

Mar 2010


Languages

  • English
  • French
  • Arabic
  • German

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